Ron Westphal Chevrolet

Great Experience Recently purchased a used car for my high schooled teenager. The experience was very smooth from contacting through internet from car search, to visi Recently purchased a used car for my high schooled teenager. The experience was very smooth from contacting through internet from car search, to visiting Brian Crunican to close the deal. These guys understood what I was looking for, absolutely no pressure to upsell, and gave me a very fair price for the car. Brian went above and beyond with his service, especially considering it was a low price, used car. I highly recommend Westphal Chevy and Brian. More

Excellent Experience I recently purchased a 2015 Chevy Malibu and I had a great experience. Mike Wiley was very knowledgeable, friendly and easy to work with. He knew his I recently purchased a 2015 Chevy Malibu and I had a great experience. Mike Wiley was very knowledgeable, friendly and easy to work with. He knew his product well and I feel like I paid a good and fair price. Mike told me he was a no-pressure guy and he was absolutely right! I never felt any pressure during the entire car-buying process. Even though I arrived later in the evening, Mike took the time to explain everything and answer all the questions I had. I did not feel rushed at all. My interaction with the sales manager, Joseph Marozas, was also positive. Overall, I am very happy with my car and the service everyone at Ron Westphal Chevrolet provided. More

New Impala We bought a 2014 Impala through Mike Wiley and Bill Houlis. There was no haggling. The price was fair. They were both professional, knowledgeable and We bought a 2014 Impala through Mike Wiley and Bill Houlis. There was no haggling. The price was fair. They were both professional, knowledgeable and went out of their way to make us feel comfortable with our purchase. More

Family Friendly Mike Wiley helped us through the entire process when we bought our car. We decided on a 2014 Equinox. He knew the car inside and out and fully explain Mike Wiley helped us through the entire process when we bought our car. We decided on a 2014 Equinox. He knew the car inside and out and fully explained all of the features so that we understood them. On top of that he was very friendly and made us feel like we were family from the very beginning. More

Great Experience He really took care of my family when we came I'm and got out 2014 Captiva. He was very nice and respectful and I would definitely buy from him again. He really took care of my family when we came I'm and got out 2014 Captiva. He was very nice and respectful and I would definitely buy from him again. More

amazing experience We walked in to renew the warranty on our 2010 Equinox that Brian helped us purchase (our first vehicle) and ended up walking out with a brand new 201 We walked in to renew the warranty on our 2010 Equinox that Brian helped us purchase (our first vehicle) and ended up walking out with a brand new 2014 chevy cruze. Brian is absolutly amazing at what he does he helped us with both our purchases and i don't think i could have asked for anyone more friendly. When ever we go in for service weather it be oil change or a car wash Brian always makes sure we are happy and our vehicles are 100% A great big Thank You!!! I love my CRUZE!! More

Very friendly operation This was my first visit to the dealership. I needed service due to a factory recall. The friendly demeanor of multiple service staffers was impressi This was my first visit to the dealership. I needed service due to a factory recall. The friendly demeanor of multiple service staffers was impressive. I am in awe of what an extraordinary listener was Dan, who interviewed me upon arrival. He was working conscientiously at the computer while I babbled about my concerns. Yet he later showed that he heard every word I said. The operation was impressively efficient as a high number of vehicles was entering and being worked on when I arrived at 1:45 PM. When I returned two and a half hours later, Dan jumped to offer to fetch my car for me so I would not have to go out to find it. Additionally, I was impressed at how quiet the place had become, indicating that their extensive staff had dispatched a high volume of work efficiently. The work done on my car appeared to be a very comprehensive installation of multiple parts. Highly recommended.. More

Brian Crunican is the best! Being new to the area and looking to purchase a car I was pleasantly impressed with Ron Westphal dealership. Brian Crunican took very good care of me, Being new to the area and looking to purchase a car I was pleasantly impressed with Ron Westphal dealership. Brian Crunican took very good care of me, he was very helpful and knowledgeable with the car I was purchasing. I was shown all of the nice details with the car and all of my questions were answered. I did not find Brian "pushy" or assertive, he was very willing to help and give me the best deal possible for my situation. I was made to feel comfortable enough to walk in at anytime to ask for his specific help or just to say HI! I truly am thankful for the time Brian spent working with me and would definitely refer Brian and Ron Westphal! More

Extremely Poor Customer Service I bought my Cruze from Ron Westphal in 2013. With it came a certain amount of free oil changes. I usually always change my own oil but I figured wha I bought my Cruze from Ron Westphal in 2013. With it came a certain amount of free oil changes. I usually always change my own oil but I figured what the xxxx. I have had no problems when I brought it in the numerous times and things went pretty smoothly overall. I had my last free oil change done there about 3 months ago. My car had alerted me to change the oil so I bought the oil and a filter. Since I haven't dealt with this particular filter my boyfriend assisted me in the oil change. He got underneath the car and before even touching a tool he quickly told me the drain plug is stripped. It was completely rounded. I got underneath and also noticed this. We were able to get a new drain plug from Ron Westphal at GM. When my boyfriend went to take the bolt off, he told me he couldn't get it off. Now my car is at 0% oil life and I was getting upset. The next day I went into Ron Westphal Service Department and I never got the associate's name (he wasn't wearing a name badge) who helped me but he asked what I needed. I told him I needed help getting the stripped drain plug off. I explained that I have ONLY ever taken it to Ron Westphal to get it changed and it's completely stripped. From that moment he had an attitude and said, let me take a look and drove off. I went inside and waited about 5 minutes. He came back in and said "so what do you want to do?" I said "can you get it off and put the new one in?" He said, "so you want an oil change?" I said, "Will I have to pay?" He said, "yes". "I said I don't want to pay so no I don't want an oil change." Again he said, "so what do you want to do? Did you bring oil?" I said, "yes and a filter it's in the back seat." He said "so you want us to use that to change it?" I said "will it cost me anything?" He said "About 11 bucks." I said, "I don't want to pay anything, Do you think it is fair that I have only ever brought it here and it is stripped and now I have to pay money because of that?" He said "How do I know you didn't strip it?" Ignoring his extremely rude question, I said "I don't think I should have to pay so what other options are there?" He said, "we can take the old plug out and put the new plug in and you can drive it home" I said, "I don't want to drive it home with less oil than the recommended amount." He said "fine, what if we topped it off after we took the plug out" I said, "fine." He was extremely rude almost from the moment he greeted me and was very quick to place blame on me. My father has been a mechanic for 30 years, I know how to change oil and to be accused that it was my fault was so disrespectful!! I felt that because Ron Westphal stripped my plug they should have at the very least comped me the $11 and used the oil and filter I brought because of the fact that I had to drive out there because of their mistake. I have had family members come to buy cars here and I will be sure to tell them not to use the service department there. I won't be back at Ron Westphal which I'm sure will make the associate who "helped" me there very happy since he couldn't get me out of there quick enough. More

Unexpected service The service department has always been great. This last experience just blew me away. There was a mishap in my schedule. Rick and Dan are always the b The service department has always been great. This last experience just blew me away. There was a mishap in my schedule. Rick and Dan are always the best at squeezing me in. The repair was for one of the recalls and the one I had was a time consuming ordeal so, I told them that's ok it's my day off. When I got the call that my car was ready I saw that they repaired both recalls and was very grateful that I didn't have to make another appointment for the second recall. I'll always come back for any car repairs and maintenance as needed. Thanks again More