I bought my Cruze from Ron Westphal in 2013. With it came a certain amount of free oil changes. I usually always change my own oil but I figured what the xxxx. I have had no problems when I brought it in the numerous times and things went pretty smoothly overall. I had my last free oil change done there about 3 months ago. My car had alerted me to change the oil so I bought the oil and a filter. Since I haven't dealt with this particular filter my boyfriend assisted me in the oil change. He got underneath the car and before even touching a tool he quickly told me the drain plug is stripped. It was completely rounded. I got underneath and also noticed this. We were able to get a new drain plug from Ron Westphal at GM. When my boyfriend went to take the bolt off, he told me he couldn't get it off. Now my car is at 0% oil life and I was getting upset. The next day I went into Ron Westphal Service Department and I never got the associate's name (he wasn't wearing a name badge) who helped me but he asked what I needed. I told him I needed help getting the stripped drain plug off. I explained that I have ONLY ever taken it to Ron Westphal to get it changed and it's completely stripped. From that moment he had an attitude and said, let me take a look and drove off. I went inside and waited about 5 minutes. He came back in and said "so what do you want to do?" I said "can you get it off and put the new one in?" He said, "so you want an oil change?" I said, "Will I have to pay?" He said, "yes". "I said I don't want to pay so no I don't want an oil change." Again he said, "so what do you want to do? Did you bring oil?" I said, "yes and a filter it's in the back seat." He said "so you want us to use that to change it?" I said "will it cost me anything?" He said "About 11 bucks." I said, "I don't want to pay anything, Do you think it is fair that I have only ever brought it here and it is stripped and now I have to pay money because of that?" He said "How do I know you didn't strip it?" Ignoring his extremely rude question, I said "I don't think I should have to pay so what other options are there?" He said, "we can take the old plug out and put the new plug in and you can drive it home" I said, "I don't want to drive it home with less oil than the recommended amount." He said "fine, what if we topped it off after we took the plug out" I said, "fine." He was extremely rude almost from the moment he greeted me and was very quick to place blame on me. My father has been a mechanic for 30 years, I know how to change oil and to be accused that it was my fault was so disrespectful!! I felt that because Ron Westphal stripped my plug they should have at the very least comped me the $11 and used the oil and filter I brought because of the fact that I had to drive out there because of their mistake. I have had family members come to buy cars here and I will be sure to tell them not to use the service department there. I won't be back at Ron Westphal which I'm sure will make the associate who "helped" me there very happy since he couldn't get me out of there quick enough.