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Ron Westphal Chevrolet - Service Center

Aurora, IL

2.3
11 Lifetime Reviews Review Dealership

11 Reviews of Ron Westphal Chevrolet - Service Center

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July 19, 2020

"If I could give them no stars I would, they need a new..."

- Clott919

If I could give them no stars I would, they need a new service director can’t even own up to their mistakes and make up lies about how they did nothing when the clearly damaged my vehicle NEVER will I buy anymore vehicles from them or service with them

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Recommend Dealer
No
Employees Worked With
David Kendrick
December 21, 2019

"Wont be back to this dealership"

- sterkg

Went for oil change on Saturday morning & showed up when service door first opened at 8am. Rick Kruse was rude & could have cared less that I just wanted an oil change because I didn't have an appointment. Told him I have called many times in past & they always tell me to just come in with no appointment required. Told me I could leave my car & maybe could get to it at the end of day (how convenient). I noticed that only 1 car was on the lift with no other cars being serviced in shop. I was the 3rd vehicle in the door that morning while their service staff stood around talking to each other. Rick advised I could go out thru the back door when opened to leave so I basically wasted an hour of my time & wont be back to Ron Westphal Chevrolet due to poor service & attitude from the service staff there. Called another dealership & they told me they would service me in just a few hours time-no problem.

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Recommend Dealer
No
Employees Worked With
Rick Kruse
November 24, 2019

"Thanks again for the license plate covers for my 1989..."

- Kevin

Thanks again for the license plate covers for my 1989 Corvette that sold back then. It's now in Canada and it's still in great shape Kevin Demers

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Recommend Dealer
Yes
Employees Worked With
Nov 27, 2019 -

Ron Westphal Chevrolet responded

We really appreciate your feedback, Kevin . We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Bill Houlis, General Manager - (630) 898-9630

July 25, 2018

"Over and Above to help an Out of Towner"

- schoepmd

Kudos to Paul Smith in the Parts Department. I'm a former customer of Westphal Chevy having bought my first two Trucks from them. I moved away and live in Milwaukee now. MY 93 year old Father still lives in Aurora and lost the keys to his 2001 Buick Lasabre. I contacted Paul by phone and he stepped in and researched the key and fob that I needed, contacted the local Locksmith and sent the parts over to him and charged me over the phone. As I drove down from Milwuakee, Paul's magic was at work. By the time I arrived at the Locksmith, the parts had arrived and the researched codes were in the hands of the Locksmith. In no time at all, I was at my Father's house synching the new key. A half hour later, my Dad's car was working again and I was on my way back to Milwaukee. Although the drive was long, the result was great ! Thank you so much, Paul. I truly appreciate the great service !!

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Recommend Dealer
Yes
Employees Worked With
Jul 26, 2018 -

Ron Westphal Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Bill Houlis, General Manager - (630) 898-9630

May 26, 2015

"Above and Beyond Expectations!"

- MShell

I have been in the Aurora service center twice now, and each time I have been extremely happy with the service. On both occasions I dealt with Sergio. He is very professional and helpful. On my last visit, I had an issue with the battery. Our day was already packed full with softball, out of town family and a graduation party, and since my husband was at work all day, I requested a loaner to get me around all day. They didn't even bat an eye. I was told that the battery needed to be changed and that it we just missed the coverage on the mfg. warranty, however, they were able to figure something out and get it back to me free of charge. The service team went above and beyond my expectations!

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Recommend Dealer
Yes
Employees Worked With
Sergio
May 27, 2015 -

Ron Westphal Chevrolet responded

It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Sergio went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us at Ron Westphal Chevrolet await your return. Please let us know how we may be able to help next! Best regards, Bill Houlis, General Manager - (630) 898-9630

November 27, 2014

"Very friendly operation"

- Malcolm Abel

This was my first visit to the dealership. I needed service due to a factory recall. The friendly demeanor of multiple service staffers was impressive. I am in awe of what an extraordinary listener was Dan, who interviewed me upon arrival. He was working conscientiously at the computer while I babbled about my concerns. Yet he later showed that he heard every word I said. The operation was impressively efficient as a high number of vehicles was entering and being worked on when I arrived at 1:45 PM. When I returned two and a half hours later, Dan jumped to offer to fetch my car for me so I would not have to go out to find it. Additionally, I was impressed at how quiet the place had become, indicating that their extensive staff had dispatched a high volume of work efficiently. The work done on my car appeared to be a very comprehensive installation of multiple parts. Highly recommended..

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Recommend Dealer
Yes
Employees Worked With
Dan Gargo, Barry Brown
Dec 22, 2014 -

Ron Westphal Chevrolet responded

Hello and thank you for your comments. I am glad you were impressed with your recent service visit to Ron Westphal Chevy. Thanks, we appreciate your business. I'm happy we were able to get you back on the road promptly and we look forward to serving you in the future. Thanks again. Bill Houlis, General Manager Ron Westphal Chevy 630-898-9630 http://www.WestphalChevy.com

November 14, 2014

"Extremely Poor Customer Service"

- Aerofan40

I bought my Cruze from Ron Westphal in 2013. With it came a certain amount of free oil changes. I usually always change my own oil but I figured what the xxxx. I have had no problems when I brought it in the numerous times and things went pretty smoothly overall. I had my last free oil change done there about 3 months ago. My car had alerted me to change the oil so I bought the oil and a filter. Since I haven't dealt with this particular filter my boyfriend assisted me in the oil change. He got underneath the car and before even touching a tool he quickly told me the drain plug is stripped. It was completely rounded. I got underneath and also noticed this. We were able to get a new drain plug from Ron Westphal at GM. When my boyfriend went to take the bolt off, he told me he couldn't get it off. Now my car is at 0% oil life and I was getting upset. The next day I went into Ron Westphal Service Department and I never got the associate's name (he wasn't wearing a name badge) who helped me but he asked what I needed. I told him I needed help getting the stripped drain plug off. I explained that I have ONLY ever taken it to Ron Westphal to get it changed and it's completely stripped. From that moment he had an attitude and said, let me take a look and drove off. I went inside and waited about 5 minutes. He came back in and said "so what do you want to do?" I said "can you get it off and put the new one in?" He said, "so you want an oil change?" I said, "Will I have to pay?" He said, "yes". "I said I don't want to pay so no I don't want an oil change." Again he said, "so what do you want to do? Did you bring oil?" I said, "yes and a filter it's in the back seat." He said "so you want us to use that to change it?" I said "will it cost me anything?" He said "About 11 bucks." I said, "I don't want to pay anything, Do you think it is fair that I have only ever brought it here and it is stripped and now I have to pay money because of that?" He said "How do I know you didn't strip it?" Ignoring his extremely rude question, I said "I don't think I should have to pay so what other options are there?" He said, "we can take the old plug out and put the new plug in and you can drive it home" I said, "I don't want to drive it home with less oil than the recommended amount." He said "fine, what if we topped it off after we took the plug out" I said, "fine." He was extremely rude almost from the moment he greeted me and was very quick to place blame on me. My father has been a mechanic for 30 years, I know how to change oil and to be accused that it was my fault was so disrespectful!! I felt that because Ron Westphal stripped my plug they should have at the very least comped me the $11 and used the oil and filter I brought because of the fact that I had to drive out there because of their mistake. I have had family members come to buy cars here and I will be sure to tell them not to use the service department there. I won't be back at Ron Westphal which I'm sure will make the associate who "helped" me there very happy since he couldn't get me out of there quick enough.

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Recommend Dealer
No
Employees Worked With
No Name badge worn
Nov 25, 2014 -

Ron Westphal Chevrolet responded

We are sorry you did not have a pleasant experience at Ron Westphal Chevrolet. We take pride in our customer service and would like a chance to earn your business back. Please contact me so we may discuss this further. Sincerely, Bill Houlis, General Manager Ron Westphal Chevy 630.898.9630

October 21, 2014

"Unexpected service"

- bobschaefers

The service department has always been great. This last experience just blew me away. There was a mishap in my schedule. Rick and Dan are always the best at squeezing me in. The repair was for one of the recalls and the one I had was a time consuming ordeal so, I told them that's ok it's my day off. When I got the call that my car was ready I saw that they repaired both recalls and was very grateful that I didn't have to make another appointment for the second recall. I'll always come back for any car repairs and maintenance as needed. Thanks again

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Recommend Dealer
Yes
Employees Worked With
Rick Kruse and Dan Gargo
Nov 04, 2014 -

Ron Westphal Chevrolet responded

Hello and thank you for your comments. I'm glad we were able to take care of both your recalls at the same time...Great Job Rick & Dan! We appreciate the fact you chose Ron Westphal Chevy and look forward to serving you in the future. Bill Houlis/General Manager Ron Westphal Chevy 630.898.9630 http://www.WestphalChevy.com

June 28, 2014

"No Follow Up or Don't Care"

- uxb2001

On 6/20 I had 2 issues reviewed on my 2014 Sonic RS Sedan the one I wanted follow up on was the alleged repair of marks on the bumper possibly caused by rubbing by the trunk lid. I was told it was "Fixed" unfortunately on my part I did not physically check the area until later that day, the marks are still there plus I had white polishing compound residue on my trunk lid no where in the area of the bumper. I left a message on the Dealer Website contact area and I was contacted on 6/23 by someone who said they were the Service Manage where I shared my concern of my observation and I asked to know what exacty was "repaired" and done to my vehicle. That person said they would call my back. Well today is 6/28 and still no return call even though I also made contact with Chevrolet Customer Care specialist who seemed if they were going to contact the dealer too. This was first GM vehicle purchased in a long time. I am consisdering the purchased this fall and GM vehicles were under consideration. Hey SERVICE MANAGER OR DEALER GENERAL MANAGER please follow up and call me!

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Recommend Dealer
No
Employees Worked With
Unknown Name of Person Saying they were the Service Manager
Jul 10, 2014 -

uxb2001 responded

The Manager did contact me I did go to the dealership to meet him where I proceeded to wait in excess of 25 minutes. I left because of the lack of attention. When I returned home I was called by that Manager who explained the wait offered to go to my home and before I could even finish my address he changed his mind and thought it was best I bring back the vehicle, Too bad the General Manager made the experience with The Ron Westphal dealership worse.

Jul 25, 2014 -

uxb2001 responded

Was promised a call from the Owner the week of 7/21. Now 7/25 and no call, it must be that Customer Satisfaction means very little in this organization from the TOP (Owner) DOWN (General Manager, Service Manager, Technicians, Etc,)

September 02, 2013

"I came in the dealer ship to have service on my 2011..."

- karenl35

I came in the dealer ship to have service on my 2011 Equinox . We decided to look at the newer models while waiting, when Robert asked if, i would me interested in a 2013. I gave him my requirements in order to do this and he met all of them. He was very honest and very nice to both of us. I left my 2011 and drove out with my NEW 2013 Equinox. I will be back to buy my daughter her next car when we are ready. There was no pressure which i liked about the sales person and the dealer ship everyone was so nice, i have already recommend to my friends to go to Ron Westphal for there next purchase.

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Recommend Dealer
Yes
Employees Worked With
Sep 04, 2013 -

Ron Westphal Chevrolet responded

Hello and thanks for your nice comments. I am glad we were able to get you into a nicer, newer vehicle. The 2013 Chevy Equinox is our most popular seller! And, thanks for recommending us to others...that is the highest possible compliment. If we can assist you further in any way, just let us know. Thanks again for your purchase. Dan Schwebke, General Manager Ron Westphal Chevy http://www.facebook.com/Westphal Chevy 630.898.9630 http://www.WestphalChevy.com

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