Roper Kia

not happy with new car sales!!!!!!!!!!!!!! Went in to look/buy a 2015 Sorento. this would be our 4th Sorento and 5th vehicle from this dealership. may never go again. don't like the website, th Went in to look/buy a 2015 Sorento. this would be our 4th Sorento and 5th vehicle from this dealership. may never go again. don't like the website, they force you to leave name, phone and email address before you can even look at a car. Then, you go look at a car, you have to look at the very bottom right hand corner because they have an ADJUSTED total price (re: markup) on vehicle! the Sorento i was looking at went from 36295 to 39700! salesman says is an allowed regional price stabilizer and covers additional warranty. 3500? That adds over 100 a month! sure then they offer rebates of maybe 2500 but they still come out 1000.00 ahead! pooey More

Terrible service department I took my car in a couple of months ago with a leaking tire and they patched it. A few days ago, the low tire pressure light came on again, so when I I took my car in a couple of months ago with a leaking tire and they patched it. A few days ago, the low tire pressure light came on again, so when I went in this last weekend for an oil change, I let them know that it had been patched and that it needed checked. When I picked the car up again, I also mentioned again that the tire had been patched and the low pressure light had been on. Everyone there assured me it was fine and it was just the cold. Not even a week later, my tire is so low it won't even register on the pressure gauge. So now we're down a vehicle until we can get it fixed. This doesn't even address the other times that they've said we've needed major repairs (when we didn't) or when we've brought up other problems that they've ignored us about or the fact that they are really pushy about trying to get us to trade in the car every time we're there... I've brought up these issues and they refuse to work with us or even apologize. I will NOT be going back there again. More

Awful! Used old fashioned sales tactics This place is ridiculous. I told them what my budget was and they tried to get me into a car that was way more expensive then what I could afford. The This place is ridiculous. I told them what my budget was and they tried to get me into a car that was way more expensive then what I could afford. The sales guy was nice but didn't know a lot about what was on the lot. I asked to test drive a specific car, and was told that one was not on the lot, so I would have to look at another one (that was about $5000 higher). Then one of the sales managers (not the first sales guy I talked to) jumped in to try to close the sale. They used phrases such as "What can we do to get you in this car today?" and "What will it take to do business with us today?" Cheesy!! I'm not stupid and I know what my budget is. I even asked if I could test drive another car (closer to what I really wanted) and they said "Well you've already test driven it, why do you need to drive it again?" Uhm, because I'm about to spend more than $20,000 on the car! I spent THREE hours dealing with these clowns. Also, they wouldn't let me test drive the car alone until I threatened to leave and not even consider buying the car. Except once I left that lot, I told myself I would never return and I didn't. I would NOT recommend this dealership. More

Once Pancho sold me the car, I felt he was finished with me and could care less if the vehicle was operating correctly. WIthin a few days, I discovered 4 items that needed addressed. After 2 attempts Panch me and could care less if the vehicle was operating correctly. WIthin a few days, I discovered 4 items that needed addressed. After 2 attempts Pancho arranged for the service department to address the issues. When I arrived the service manager was very nice and polite and knowledgable. He asked a tech to go on a test drive. After they determined what they thought was wrong with the vehicle they basically dismissed me. No repairs, no solutions, just educated guesses as to what was wrong. I could have saved myself the 45 minute drive and 3 hours off work and just called the service department if I did not expect them to FIX what was wrong rather than give me their opinion. Nothing was done to correct the problems. I still have issues with the vehicle and still have to pay my monthly payment. This was my first car buying experience and I will NEVER again buy from Roper Kia and I will certainly let others know about my experience. I am making my payments on a 2011vehicle that makes a loud roaring noise from underneath, the starter sticks, the car hesitates and the brakes are sticking. I feel like Roper Kia just wanted teh sale and could care less about backing their vehicles. The vehicle I traded in didn't have this many issues. More

Installed aftermarket cruise control on new kia rio, did not inform me that this model cannot have factory cruise installed, charged me $582.00 and when driving vehicle cruise control is not visible,vey dan not inform me that this model cannot have factory cruise installed, charged me $582.00 and when driving vehicle cruise control is not visible,vey dangerous. Asked for trade in vehicle back, they said no. The stipulation of buying the vehicle was it had to have cruise control, they said they would have it taken off, but then i would not have a vehicle with cruise control. They offered a different car, but would be $2400.00 more. This aftermarket cruise control devalues the car and is extremely dangerous. More

I went to Roper Kia to submit a raffle ticket for an iPad Mini, and to test drive a Kia Rio, nothing more. This was at 6:30 pm. Due to a medical condition, and a bad reaction of a new medication with another Mini, and to test drive a Kia Rio, nothing more. This was at 6:30 pm. Due to a medical condition, and a bad reaction of a new medication with another medication, I ended up unintentionally purchasing a new car, a 2014 Kia Forte. I was not myself. Several pieces of information collected ended up being wrong, which included my income. The only piece of information anyone cared about was my credit score, and that was the only verified information taken. So, I left the dealership around 10:30 pm with a new car, tired and extremely hungry. To add insult to injury, the car I mistakenly purchased was not a model I wanted, was the last color I would have chosen (I even remember discussing this with the sales associate earlier in the evening), was purchased with a terrible interest rate, AND it was purchased for more than $5,500 OVER the Kelly Blue Book suggested fair market value, nearly $5000 OVER Kia's own MSRP, and as much over on Kia's own website. I could have designed the exact same Kia on the website and had it shipped to the dealership for much less. But, I was heavily medicated, not myself, and signed a contract. The next day I was extremely scared. I didn't want the new car. I didn't need the new car. I certainly could not afford the new car. I drove the car out of necessity, and returned to the dealership the next morning when they opened at 8 am to return the vehicle. I spoke with Business Manager Mark Koss, who told me that there was nothing he could do, that my old car had already been sold and was no longer on the lot (untrue), that the vehicle had already been paid for by the finance company, so it was already a used car (untrue), and that the only person capable of "unwinding" a deal was his boss Greg McCoy who happened to be on vacation for three more days (I didn't know at the time, but this was also untrue. Jef Frost could have helped me.) I immediately parked the car, and it sat for two weeks while I tried to even talk to someone able to help me on the phone. Getting Greg McCoy or Jef Frost to call me back was ridiculous. I left messages multiple times nearly every day for over two weeks. Eventually, after a week and 1/2, I did speak to the General Manager, Greg McCoy. He was of no help. Also, he kept telling me that there was nothing to be done because the Kia had already been financed. At my suggestion, he also told me he would have one of his Business Managers contact me about trading in the new car for a used one with less of a payment as an additional option. This never happened. Additionally, it turned out that the Forte was financed while I was waiting to speak with Mr. McCoy, and this happened after I initially tried to return the car. The next day I started trying to contact the owner, Jef Frost. Another week went by, and finally my call was returned and a face to face meeting was setup. Mr. Frost was late to that meeting. He was also of no help. Mr. Frost kept laying blame on the Kia Finance Company stating there was nothing he could do because the car had been financed. Only, the story kept changing. When I mentioned that I had tried to return the car before the car had been financed a mere 32 hours after the car was purchased, at the first opportunity, the story then changed to where I would have had to return it within the first 24 hours, and that it didn't matter when it was financed. I was given 3 options, pay for it, have it repossessed, or trade it in. I do not have the money to even pay for the sales tax, so I wouldn't even be able to title the car. If the car was repossessed, I would lose my old car, the new car, my credit that I had tried very hard to keep clean for 14 years would be ruined for at least 7 years, meaning I would not be able in two years to purchase the house I have been planning on, making my house payment less each month. (I was again told that my old car was no longer on the lot. This was again untrue.) I was told that if I traded the new car in, I would then have a lump sum payment due for the difference, which I could not afford, especially since the new Kia was extremely overpriced. Mr. Frost also told me he would personally call me back with options and figures for trade in values. This never happened. After this meeting, I called Kia Finance again. Finally speaking with a supervisor, I was told the loan could be defunded if the dealer would take the car back. I again tried to speak with Mr. Frost, leaving several messages and explaining what the finance company told me. It has now been three weeks, and I have not heard back from anyone at the dealership. Frustrated, a few days ago I went and parked the car on their lot, and dropped the keys off with a note. I was not driving the car. I wouldn't even touch it. It was just sitting parked in a driveway, so it might as well sit at the dealership. The day after this, I noticed my old car gone from the lot. A complaint has also been filed with Kia Consumer Affairs. I have not seen a dealer for the people. I feel like all I have seen is lies and immense debt, all of which could have easily been avoided. More

Best car buying experience I have ever had. I was treated like a person and EVERYONE listened to my needs. Brian my salesman was super supportive and worked so hard to get me the best deal. There were no hid like a person and EVERYONE listened to my needs. Brian my salesman was super supportive and worked so hard to get me the best deal. There were no hidden rooms or green pens just honest conversation about what I needed and wanted with buying my Kia. Every person I came into contact with from sales, finance, and service congratulated me on my purchase even though it was a used car. Roper Kia is by far the best place to buy a new or used vehicle. More

I purchaced a Kai Sorento from Roper Kia in September and I purchaced a Kai Sorento from Roper Kia in September and was compleatly satisfied with everything from my sales person Mitch to the time papers were I purchaced a Kai Sorento from Roper Kia in September and was compleatly satisfied with everything from my sales person Mitch to the time papers were signed. We were aloud to drive the car home to see how it preformed on the roads we were used to. The sale person road along but that didnt bother us because we said what we thought anyway. We were extremely happy with our tradein value and walked out owning the Sorento for some what less than I first figured. Sence then I have been back for my 30 day checkup and was there only 20 minutes. Pretty kool uh. More

First. I hate your website. I do not like that I can not look at your inventory with out putting my personal information in. I was annoyed that with in 1 minute of trying to access your website, I was not look at your inventory with out putting my personal information in. I was annoyed that with in 1 minute of trying to access your website, I was called and emailed. If I wanted to speak to someone live, I would have called. Second. We were not given the option to test drive the vehicle on our own. The dealer insisted on coming with us and directing us where to drive. My husband wanted to take the car out on more of the highway to see how it handled, but that was not an option. If I am truly interested in a vehcile (and i was) I want the option to drive it alone so that my husband and I can discuss in private what we like and dont like. Third. Your prices were horrid. For what I wanted, I should have been able to purchase the car for around 15k. I was told, point blank, that I would never find a USED car for that price. There was NO negotiation what so ever. I was being quoted 17500. for the car. I walked off of your lot and have since purchased the exact vehicle I wanted from another dealer for $14653, Brand New! Dont tell me I cant get the deal I want and or need! Fourth. We discussed the possibility of a trade in. (which By the way we ended up not using since the other dealer was more willing to negotiate) However when we were asked what we wanted for the trade in, of course my husband gave a larger number than what it was worth. The question posed back to us was "Let me ask you, would you pay that much for that vehicle". To me this was Rude and uncalled for. It is not a question as to what We would pay for the vehicle, it is a question as to what YOU are willing to give as a trade in. Fifth. When my husband asked about the current Kia special of .9% financing, Karla argued that it was not an option. I knew that it was and guess what? The new dealer that we used also knew it was an option and we were in fact approved for .9% financing IF that was the way we wanted to go. Lastly, in my opinion, I am appalled that a dealer in Joplin Missouri would treat customers this way. I truly pray that if a Tornado victim ever enters your lot, that they are treated better than we were! More