Rosen Honda

I took my manual transmission 2018 Honda Civic SI in for an oil change and tire rotation on 10/17/23. I get a text message with a pdf attached indicating additional services were found to allegedly be neede an oil change and tire rotation on 10/17/23. I get a text message with a pdf attached indicating additional services were found to allegedly be needed - services that doubled my original estimate. One was for fuel injector cleaning, which wasn’t needed, but I get they are going to try to upsell. The other, however, was for an automatic transmission service. On my manual transmission vehicle. Being a female, I can say this isn’t the first time a shop has tried to take advantage of me and it’s a good thing I actually know a decent amount about cars being brought up in the car club scene since I was 14. I pointed out the issue and said that it was concerning that they would recommend a service on a vehicle that isn’t even able to be performed and that I couldn’t help but think it was done so with the hopes it would just get overlooked on my end and I denied the work. My husband and I went to pick up the vehicle that evening and spoke to the service manager and the writer, expressing our concerns - that it was either they were trying to take advantage of me as a female or their staff was incompetent and/or lazy because TWO employees would have had to miss this issue- the mechanic working on my car and the service writer. Neither option is good look because if the mechanic doesn’t even know what kind of car he is working on, that’s rather scary. Of course they denied trying to take advantage of me and essentially said it was laziness. We told them they lost a customer but felt like they should know the reasoning why so it could be fixed for future customers and we left the dealership. I thought that was the end of it. This evening I received a purely unsolicited phone call from a Faith with the dealership advising that she spoke to the service writer and wanted to get “my side of the story”. I immediately questioned that statement as I had no idea what she meant. She corrected it and said she just wanted my perception of what happened. As I tried to explain my position, I was cut off and was told my perception and how I felt was wrong. She literally did almost all of the talking. She was completely defensive and rude. Granted she did offer some free wipers or a tank of gas in between belittling me. I told her that her call kind of made things worse because I didn’t solicit it, I wasn’t asking for anything to begin with, and have had to now listen to her make excuses and tell me I was wrong. She then got very angry, loud and said something to the effect of “Wooooowwww. Okay, you have a nice day” in a condescending tone and legit HUNG UP ON ME. I feel like I am in an alternate universe right now. They called ME, completely unsolicited, ask me how I felt/what my perception was, and then tried to defend their actions and make excuses, blamed me for how I felt, and then hung up on me?! I literally have no idea where in what world they would think that was a good thing to do. Buyer just beware- really look at your service estimates to make sure they don’t do the same thing to you and be ready to be blamed and treated like you are the problem if you speak up when they ask you to tell them how you feel. More

Nobody seemed to care about the dead mouse in the vent of the car I just bought. I had to figure out how to get it out myself. I could of taken it in, but nobody at the dealership could assure me I wouldn' the car I just bought. I had to figure out how to get it out myself. I could of taken it in, but nobody at the dealership could assure me I wouldn't be charged a minimum of 200$ to have it even looked at. None of my emails were answered. I got through on the phone and I was told someone would get back to me, but no one did. I feel ignored. I know mice can get in anywhere, but do they really expect return customers when once you buy a car, you're on your own? More