Rosen Hyundai of Algonquin

Another great purchase experience at Rosen Hyundai This was my 4th Hyundai purchase at Rosen Hyundai since May 2013. Jared Shaw is an extremely knowledgeable sales rep and a pleasure to work with. This was my 4th Hyundai purchase at Rosen Hyundai since May 2013. Jared Shaw is an extremely knowledgeable sales rep and a pleasure to work with. More

Love my Elantra ! Al Jordan and Scott Levy were great to work with. I am so excited about my new car! They helped me decide to lease a new car rather than buy a us ! Al Jordan and Scott Levy were great to work with. I am so excited about my new car! They helped me decide to lease a new car rather than buy a used one! More

Great dealership! I really liked my experience with this dealership. I had 2 possible Sonatas I was looking at in the lot. After test driving a Sonata, I had told Greg I really liked my experience with this dealership. I had 2 possible Sonatas I was looking at in the lot. After test driving a Sonata, I had told Greg of the car I was looking at to possibly purchase and he offered to let me take the car for the night and sign a renter's agreement and that really helped my decision to buy the car. The next day i went back to the dealership and purchased the car! I also really appreciated that the whole process did not take as long as i had planned! Very friendly and helpful and look forward to bringing my car there for service! More

Hyundai Love This is my 3rd Hyundai so far, and I'm so impressed with everything. From their service, to the sales men I've worked with, everything is top notch This is my 3rd Hyundai so far, and I'm so impressed with everything. From their service, to the sales men I've worked with, everything is top notch! More

excellent service Steve and Yaseen were extremely helpful and explained the whole process to me. They were able to get me a loaner car because I traded my car in. They Steve and Yaseen were extremely helpful and explained the whole process to me. They were able to get me a loaner car because I traded my car in. They were able to find my car for me and had it ready for me the next day. More

Satisfied Customer Very satisfied with the professional experience. Very straight forward with information. I am very satisfied with the professional experience. I wi Very satisfied with the professional experience. Very straight forward with information. I am very satisfied with the professional experience. I will recommend dealership to others. More

Satisfied Customer My experience with Rosen Hyundai is excellent! From the Sales Department to the Service Department. Everyone is so accommodating to help. This is my My experience with Rosen Hyundai is excellent! From the Sales Department to the Service Department. Everyone is so accommodating to help. This is my second purchase from Rosen and I will return for my service work and any future purchases. More

Best car buying experience I've ever had Car buying can be a very stressful process. This was the best experience I've had buying a vehicle. No stress and a very helpful car salesman made Ro Car buying can be a very stressful process. This was the best experience I've had buying a vehicle. No stress and a very helpful car salesman made Rosen my go to dealership for future purchases. I really like the fact that the salesman (Mike) tracked down the exact vehicle preference that we wanted even though it wasn't in stock at the dealership. More

Amazing Jason Emery and Debrah Campbell were a wonderful help! I'm very happy with my new car and it's all thanks to them! They answered any question I had an Jason Emery and Debrah Campbell were a wonderful help! I'm very happy with my new car and it's all thanks to them! They answered any question I had and made me feel very comfortable. Thank you so much! More

Liars! I only wish there was an option for NO stars. I have been a Hyundai customer ever since I purchased a new 2012 Sonata. I am very upset over the mann I only wish there was an option for NO stars. I have been a Hyundai customer ever since I purchased a new 2012 Sonata. I am very upset over the manner in which I was treated recently. I realize that I am one person compared to your millions of customers worldwide. However, I must and will have my voice heard. After a refinance of my 2012 Sonata - which turned out to be a huge mistake, and after several assurances of how Hyundai products maintain their resale value, I attempted to trade it in this past August 2014 at Rosen Hyundai in Algonquin, IL. After being told that there was too much negative equity - a concept which I have never understood in all of the years that I have owned cars because dealerships get more money from their internal financing and sell trade-in vehicles at a profit anyway, I was informed that my only option would be a lease. After initial skepticism since I had never leased a vehicle before, I was told several things that I now believe were complete lies. Some of these concerns were voiced in my customer satisfaction survey after my lease began. However, they certainly merit mentioning again for full declaration of my concerns. First of all, I was told by someone whose name I have forgotten that a lease will boost my credit score. I have since met with a financial adviser who told me that my credit package that ensures against rust, weather conditions, and other hazards that was somewhere around a minimum of $1300.00. I obviously did not have the money for that. So, he told me - with very strong assurances - that he would see if that amount could be rolled into the loan. A very short time later, he returned and said that this could not be done. Fourth and finally regarding the lease itself, please be assured that I do very much appreciate the fact that their providing this new vehicle to me did get me out of a terrible situation with a reprehensible finance company. However, I do not agree with the fact that the entire deal was structured around a single vehicle. Basically, I feel that I should have been given more than one vehicle option. Now, for the greater concern regarding my credit score and recent experience.. This past Friday, May 15th, I went back to Rosen expressing a desire to convert my lease to a purchase. I met with someone named Steve and reiterated everything up to this point. He said that my financial advisor "does not know what she is taking about." He did bring up a valid point that a certain level of credit score is needed for a lease. Furthermore, he said that leasing records less debt on a credit report than a purchase would. These points do sound fair, accurate, and agreeable. However, without even pulling my credit and going to "speak to someone" about the possibility of converting my lease to a purchase, he returned a very short time later and told me three things: 1. He said that a lease can be converted to a purchase at anytime. 2. He pointed out the negative equity from my trade-in - which I already explained that I was told in no uncertain terms at the time of the lease that the negative equity "completely disappears." 3. He said that there was no advantage to converting the lease to a purchase because the purchase would record more debt on my credit report as previously indicated. Well, now I have to pay $11,000.00 to finalize termination of my lease! Thank you very much Rosen Hyundai and Hyundai Corporate! More