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Rosen Hyundai of Algonquin - Service Center

Algonquin, IL

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43 Reviews

43 Reviews of Rosen Hyundai of Algonquin - Service Center

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March 18, 2024

So disappointing! This used to be the only safe place in town for a woman to take her car for service without feeling they were out to oversell every repair. I recomme More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Acosta
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2023

They Always provide great service. I buy and service all of my cars with Rosen Hyundai More

by Bjkw89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Feb 07, 2023 -

Rosen Hyundai of Algonquin responded

Thank you for the review, Bjkw89! We value such devoted customers like you! We look forward to your next visit. Cheers, Rosen Hyundai of Algonquin

December 14, 2022

Very disappointed in the overall customer experience concerning recalls from the Hyundai company. We have been dealing with an engine recall (car #1) that has been 1.5 years of back and forth...still no More

by lisaleen
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager Tom
Dec 19, 2022 -

Rosen Hyundai of Algonquin responded

Lisaleen , Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I would like to speak with you to find out more details about what happened. Please give me a call at your earliest convenience. Dominick Logan (847)854-6700

November 19, 2021

Had never got any help. Was a recall of rusting rear frame never got notified. The radio had a fault which always made the battery go dead ..... they looked said it's fine ... B.S. Changed out the radio More

by jtwardy1211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Rick
Jan 07, 2022 -

Rosen Hyundai of Algonquin responded

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I would like to speak with you to find out more details about what happened. Please give me a call at your earliest convenience. Dominick Logan (847)854-6700

Jan 07, 2022 -

jtwardy1211 responded

fix the rear end refund me for the batteries the radio killed and the radio i had to replace.

September 02, 2021

My Elantra 2019 is now 2 years old and I have not be disppointed with the service and attention Rosen has given me and my car yet‼️ More

by Sugah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominick Logan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yaseen Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom in maintenance
Sep 10, 2021 -

Rosen Hyundai of Algonquin responded

Hi Sugah, We're happy you hear your positive feedback! Thank you for being a loyal customer. We look forward to keep serving you in the future!

June 17, 2020

Service department rocks I had an emergency service need and this dealership went beyond the call of duty. Thanks for all your help with fixing my car without and appointment More

by tfrenchusa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominick Logan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Rosen Hyundai of Algonquin responded

Thank you for the review! We appreciate you taking the time to share your experience with us. We believe in providing great service and making your car-buying experience easy and enjoyable! Thank you for choosing Rosen Hyundai! Cheers, Rosen Hyundai of Algonquin

May 04, 2020

When I brought my vehicle in, there was no damage to the windshield and when I got it back, there was a crack on it. Owner Scott Levy, flat out said he was not paying for the windshield. He did not want to More

by Yesi
Recommend Dealer
No
Employees Worked With
Scott Levy and Jeff Bravieri
May 05, 2020 -

Rosen Hyundai of Algonquin responded

Yesenia, As explained and pointed out by the service manager the crack in the windshield originated from what looks like a stone chip. I would suggest you contact your insurance company, many insurance policies have coverage for windshield stone chips. My name, picture, and title are listed on my website. I apologize if you didn't hear me clearly when I introduced myself; it may have been the mask I was wearing - I would have no reason to lie about my name. Scott Levy

April 20, 2019

Great service The service department is amazing, they always tell me in detail what was worked on and never try and upsell me in anything I don’t need. I usually ha More

by Jrs12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Rick
March 15, 2018

Great Dealeship I have been buying vehicles from Rosen Hyundai since they have opened their doors. Always a friendly and knowledgable group of sale people. I was in More

by Mark1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominick Logan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yaseen Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Hutton
February 22, 2018

Fixed Right the First Time I purchased a 2018 Genesis G90 in January 2018. The AM radio reception was atrocious - what little could be heard over the static. I took it in for More

by DGB
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan the technician who performed the service., Jon Muehl
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