Rosen Kia Milwaukee

Salesman was amazing. Everyone after that was sub-par. Worked with John Bappert and he was very helpful and even went as far as making sure my kids had something to do while we were working out a deal. Ve Worked with John Bappert and he was very helpful and even went as far as making sure my kids had something to do while we were working out a deal. Vehicle had to be located and the day of pickup John explained all of the features of our new van to us. When it came to the paper work and pricing that day is were I started getting a bad vibe from the dealership. Partly my fault because I sold my car to a 3rd party instead of trading it in. But nonetheless, The original MSRP they quoted me on was higher then the vehicle they located for me, so when they redid the paper work I realized the "discount" section had been changed.. It was less. A manager of some sort told me it was because the final sale price would change, I then told them "Shouldn't it change since the MSRP changed?" I wasn't going to make a big stink about $250, so I dropped it. Then a few minutes later another gentleman walks over to us and started to tell us a this big long spiel about how he has to lower the "discount" price even more even tho we had already agreed on a price before this... So their went another $100 onto the final price, now totaling an extra $350 added onto the final price in only a few hours. Again I did not want to argue over this I went through with the deal even tho I did not like the fact they they tried to keep changing the deal in their favor. Lastly I spoke with what seemed to be the main manager of the dealership, while he was nice he pushed the extended warranty on me and then proceeded to get an attitude when I told him no. He rolled his eyes at me and then said "OK" in a very rude manner. If it wasn't for John being such a nice guy I would have walked out long before I purchased this vehicle. More

Crooks Sales offers one price and rate, finance increases it- repeat process. So much turnover and no documentation - spoke with a new person every time- eac Sales offers one price and rate, finance increases it- repeat process. So much turnover and no documentation - spoke with a new person every time- each time repeating the same thing; zero professionalism - no one ever greeted us- we always had to find and ask for service. More

Excellent Service!! A week ago I bought a new Kia Sorento and couldn't be happier. From the first time I inquired until I closed the deal, Nash Colon was wonderful. He is A week ago I bought a new Kia Sorento and couldn't be happier. From the first time I inquired until I closed the deal, Nash Colon was wonderful. He is extremely knowledgeable and customer service oriented. I truly believe I received the best deal I could get. Thank you to Engin also for making the entire financial piece easy to understand and complete. The whole buying experience was the best I have ever had when purchasing a new vehicle. I will be recommending friends and family and when the time comes for another vehicle, I will definitely visit Rosen Kia. Thanks again to all. More

Phil Evanoff - First Class Experience I bought a Kia Sedona with Phil, and he went above and beyond for me and my family. His honesty and depth of knowledge set him apart. For once, I ac I bought a Kia Sedona with Phil, and he went above and beyond for me and my family. His honesty and depth of knowledge set him apart. For once, I actually enjoyed the experience of buying a car! More

Great experience! We were really impressed with the service at Rosen. Our sales representative John Bappert did a great job and answered all our questions. We love dr We were really impressed with the service at Rosen. Our sales representative John Bappert did a great job and answered all our questions. We love driving our new Kia Sorento. We would definitely shop there again. More

Incompetent and unprofessional staff, harassment via phone In my visit to the Kia repair department they have shown the extremes of being very bad and very good all in the same visit.. I needed a new window m In my visit to the Kia repair department they have shown the extremes of being very bad and very good all in the same visit.. I needed a new window motor but they didn't order it like they should have so they ended up having to "rush order" it for me because I was getting a bit pissed about the fact that they fell down on the job with getting my part. But they were good in that they screwed in my interior door insert panels which were falling out (and previously told me the only way they could fix them was full expensive replacement - guess that wasn't true since they DID fix them with a screw and washer) and they did that free of charge as well as fixed my brake light free which was nice. Then I find out that they didn't disable the faulty window motor (like they SHOULD have) and the window goes half way down when we got there at night to drop the car off for the next day, since it was RAINING I had to put plastic and tape up the open window! Then I couldn't find the key drop off slot which is well HIDDEN on the Nissan side. So they showed both good positives and terrible negatives in just one visit. On 6/15 I had to update my view of them to 1 stars (very negative) after recently asking for a very SIMPLE quote regarding installing a phone mount of all things. They first never got back to me after I filled the form out, so i got in live chat and asked them why and that they need to contact me. I get an email from a random yahoo address not identifying themselves saying they were from a "service department" and not from what dealership. I of course asked them to identify themselves but they didn't, this "Chris" just asked me what I wanted. Listen Rosen, If you can't even use professional emails or identify yourselves do you think I'm going to give you my business? Nor did I ever ask you to call me while I was gone to lunch! I THINK NOT! How stupid and unprofessional of this place. On 6/30 - almost 2 weeks after Renee Louis (manager) promised me no further contact (including promotions), Rosen decided to flood my phone number with 4 phone calls in a row for some sales promotion. Not only did they lie to me about contacting me again, but they BROKE THE LAW and harassed my phone illegally. I am now filing with the FCC and BBB and will possibly need to take out a restraining order against them. More

First car purchase This was my first time ever buying a car that I had to make payments on. I have always paid cash for my cars meaning I didn't get the nicest cars haha This was my first time ever buying a car that I had to make payments on. I have always paid cash for my cars meaning I didn't get the nicest cars haha. I was referred to Eric Tharp by a coworker and I could NOT be happier. He was professional, personable and made the experience awesome for me. It took longer than I expected from start to finish but I drove home in a nicer car than I walked in expecting to buy. Thank you Eric for all your help yesterday. I will be sending my hubby to you in a few months when he's ready for his new vehicle. More

Wonderful First Car Lease I started with looking at some lease deals nearby Milwaukee, and found out about a few deals on some KIA models. I was then put in touch with Eric Th I started with looking at some lease deals nearby Milwaukee, and found out about a few deals on some KIA models. I was then put in touch with Eric Tharp, who helped me find the kind of car I wanted. He was very welcoming and polite, and I felt at home. After test driving the car, Eric went through the numbers step by step and explained them not only to me, but also my mother, who was co-signing on this first lease of mine. After a few days of deliberation, and signing some of the last bits of paperwork, I drove off the lot with a new KIA Soul, feeling like a million bucks. More

Nate Pfefferkorn I've bought several cars and I can honestly say that my salesperson Nate Pfefferkorn was the best salesperson I've ever dealt with. He made the tediou I've bought several cars and I can honestly say that my salesperson Nate Pfefferkorn was the best salesperson I've ever dealt with. He made the tedious, sometimes dreadful process of buying a car pleasant. He wasn't pushy while at the same time he was upfront and honest with a no nonsense attitude. He didn't try to sell me something I didn't want just to make a sale. He wants his customers to walk away satisfied. He also had the patience to show me how to use some of the features of my new car. It is because of him and the outstanding warranties that Kia offers that I will return to Kia when purchasing any future vehicles. I will refer him to anyone looking to buy.Thanks Nate! More

My experience This was my first time buying a car and the sales employee who helped me did an excellent job. He was honest, helpful, and very energetic. I would mos This was my first time buying a car and the sales employee who helped me did an excellent job. He was honest, helpful, and very energetic. I would most definitely be sticking with this dealership for all my car buying. More