Rosen Kia Milwaukee

Best Sales person we ever had Jamie Cruz Jamie was not pushy and understood from the moment we came in what we wanted. I would tell everyone to go to Jamie! Thank you! Bill & Penny Jamie was not pushy and understood from the moment we came in what we wanted. I would tell everyone to go to Jamie! Thank you! Bill & Penny More

Rosen Kia dealership is the WORST. So last year in June I bought a 2007 Toyota Sequoia. I was promised if I bought the truck that they would fix the rust spots, fix a spot that was mis So last year in June I bought a 2007 Toyota Sequoia. I was promised if I bought the truck that they would fix the rust spots, fix a spot that was missing paint and the passenger door, & get my 2nd key made. They also talked me into buying a 2 year warranty with the promise that I wouldn't have to pay a diagnostic fee & only pay a $100 deductible if they were to fix my truck. They refuse to look at my truck because I won't pay a $100 diagnostic fee. I told them why would I pay that when I can go to wild Toyota and get it done for free. So now I've purchased a 2 year warranty through rosen that I can't even use because they won't look at my truck. It's a shame it took 14 months in one bad review for anyone from rosen to reach out to even see how I felt about the vehicle. And when they finally reached out to me they said they were going to make sure everything got done. But then right after the conversation asked me can you please take the review down. I told them I would gladly take to review down when they hold up their end of the bargain. I just feel like is soon is rosen got their $20000 check from the bank they no longer cared about holding up their end of the bargain. Then when I went to speak to the used car manager Chris carpenter " Who has only been there for one year" Was rude and very khaki for no reason like it was my fault they didn't deliver their end of the bargain 14 months later. So here I am 14 months later finally got the rust fix but I still haven't got my 2nd key they still won't look at my truck to see if whatever's wrong with it falls under the warranty. It's like they're purposely procrastinating in wasting time so they can just stand back and say hey your 2 year warranty is expired. If you want to buy a used car where the people really do what they say they're going to do go to WildeToyota. I bought 5 vehicles from wild Toyota and I have never been blatantly ignored the way I have at rosen. Rosen kiya is a joke... & absolute joke... And if you do buy a vehicle from rosen make sure you do not buy your 2 year warranty that they will make sure you buy because you won't be able to use it. It's not a joke and I'm not playing when I say I wouldn't take a FREE vehicle from these people. I am literally going to trade this truck in and take the loss just so I don't have to deal with rosen anymore... ROSEN KIA is the WORST dealership when it comes to customer service... Absolutely horrible... More

New Kia Phil was great to work with. This is me second Kia Sedona that I bought from Rosen. Every thing went smoothly. He really helped me out Phil was great to work with. This is me second Kia Sedona that I bought from Rosen. Every thing went smoothly. He really helped me out More

Helped us out The people over at Rosen did a great job helping me and my girlfriend get in to two brand new vehicles. We are so excited The people over at Rosen did a great job helping me and my girlfriend get in to two brand new vehicles. We are so excited More

Optima purchase Worked with Phil on the purchase of our Kia Optima. The sales team provided Great service and easy to work with. It was a pleasant experience ovrrall. Worked with Phil on the purchase of our Kia Optima. The sales team provided Great service and easy to work with. It was a pleasant experience ovrrall. More

Wanted a reliable & affordable car Went in wanting new car as mine had died. Due to bad credit didn’t talk to us about any pre owned cars took a $1,000 payment to run our finances. We a Went in wanting new car as mine had died. Due to bad credit didn’t talk to us about any pre owned cars took a $1,000 payment to run our finances. We are still waiting for a refund. Didn’t like the car they showed us. Told them we wanted to shop around they got an attitude. Never going back only time talking to them will be to get our refund. More

great, timely service and people I've dealt with many of the service techs, they are all great, friendly and patient. Ryan is absolutely awesome and deserves an "atta boy"!! I've dealt with many of the service techs, they are all great, friendly and patient. Ryan is absolutely awesome and deserves an "atta boy"!! More

Shopping for safe SUV My experience was nothing but pleasant! I worked with a Gentleman named Tim Allen! He was funnier than Tim Allen!! Anyhow, he put me at ease, showed My experience was nothing but pleasant! I worked with a Gentleman named Tim Allen! He was funnier than Tim Allen!! Anyhow, he put me at ease, showed me all the benefits and promised me a test drive. Unfortunately, I received a call from my Mother at the hospital. I had to rush out and he was very understanding. I WILL be back! More

Very friendly staff Leased 2 New cars from rosen they make you feel like family and greet by your name faith is especially always so pleasant and Jim and Chris is service Leased 2 New cars from rosen they make you feel like family and greet by your name faith is especially always so pleasant and Jim and Chris is service I knew that they would always give me great service and we could joke miss Chris but I like Jim he good. More

Some bumps in the process It was touch and go at times....but in the end this dealership and the Rosen family came through and made everything right. I am a happy customer that It was touch and go at times....but in the end this dealership and the Rosen family came through and made everything right. I am a happy customer that will gladly keep doing business with Rosen. More