Rosen Kia Milwaukee

I was driving up 27th St test driving cars. I stopped @ Rosen-Kia (my brother has purchased two vehicles there and recommended it)to see what was available & to see what kind of trade-in I could get for my Rosen-Kia (my brother has purchased two vehicles there and recommended it)to see what was available & to see what kind of trade-in I could get for my Nissan Rouge-I felt the car was to much for me to handle. I was greeted by Mr. Roffers. He allowed me to test drive the Soul (I was interested in a smaller, more gas efficient car). I was pleased with his professionalism and kindness. He made an offer I could not refuse and we both walked away from the experience pleased with the results. Everyone I spoke to that day was very kind. And to be honest, I wasn't even looking to buy a car that day, but Mr. Roffers and his associates were so accomodating that I couldn't walk away empty handed. It was a nice experience for me. I picked up my Soul on December 31, 2010 - HAPPY NEW YEAR! I was, however VERY DISAPPOINTED when I returned on January 24th to purchase some splash guards for my new SOUL. "John" quoted me a price of $37 each for the front and back guards (I thought okay, not bad; I can handle that cost). He then, escorted me to the "labor" department where the mechanic quoated me a price of $55.00 to have the guards put on!!!!!!????? RIDICULOUS!!! I thought, "I JUST BOUGHT A CAR FROM YOU GUYS NOT 3 WEEKS AGO AND NOW YOU'RE GOING TO CHARGE ME ALMOST AS MUCH AS THE PART COST TO PUT THE PART ON????!!! Where is YOUR customer loyalty???" Needless to say, I did not buy the splash guards and walked away VERY dissapointed. As I drove out of the lot, I thought to myself, "Maybe I should have bought the splash guards when I bought the SOUL; everybody was more accomodating then! Or maybe I would have gotten a better deal down the street." :-( Oh well, better luck next time. More

Craig was excellent! I have never worked with a salesperson as friendly and genuinely nice as he was. The whole process was low-pressure and I was allowed to really speak and tell him exactly what salesperson as friendly and genuinely nice as he was. The whole process was low-pressure and I was allowed to really speak and tell him exactly what I was looking for - and he listened! Craig followed through on everything from providing a loaner vehicle, to keeping me informed on the status of my vehicle. All of the employees, from the salespeople, the managers, all the way through to be friendly and inviting. Working with Craig on the purchase and Scott on the "extras" was a pleasure and I ended up with a vehicle that I am thrilled to drive! Our finance person, Kathy, was excellent, friendly and efficient and helped make the purchase process even better. Keep up the excellent work and thank you for making my car buying experience quite enjoyable! More

We had a smooth and easy car buying experience. Kevin (internet sales) was very professional and personable, made good use of our time, explained everything on the vehicle, and created a very positive im (internet sales) was very professional and personable, made good use of our time, explained everything on the vehicle, and created a very positive impression of Rosen. Also, the dealership is spacious and comfortable and has good parking. More

We are very happy with our experience at Rosen Kia. Our salesman, Craig was very nice and informative. Talked to Jeff Rosen and he was also very nice, You have a great asset to your company in Faith, She m salesman, Craig was very nice and informative. Talked to Jeff Rosen and he was also very nice, You have a great asset to your company in Faith, She makes you feel like famile, even on the phone. We got my sister , Anita Waller to buy a new car from you and will continue to recomend your company to people we know. More

We have leased 5 vehicles from Rosen in the past 4 years and have had 4 different sales rep.'s. Devin Spicer has been the best. He took his time with us, listened and achieved what we needed in price. We hi and have had 4 different sales rep.'s. Devin Spicer has been the best. He took his time with us, listened and achieved what we needed in price. We highly reccomend him. It also is a pleasure working with Jeff Rosen. More

My wife and I had researched dozens of different SUVs and My wife and I had researched dozens of different SUVs and after weighing options (saftey and price being most important) we choose a Kia Sorento. We My wife and I had researched dozens of different SUVs and after weighing options (saftey and price being most important) we choose a Kia Sorento. We also test drove several different manufactures models. The Kia dealership near our home (Waukesha) were we test drove the Sorento left such a bad taste in our mouths we almost considered our 2nd choice. Thats when a friend told us to go see Josh B @ Rossen on 27th street. It was out of our way but thought it couldn't hurt. What a difference a knowledgable salesman can make. We were greeted at our car and then escorted to meet Josh by friendly people. Josh pointed out features and REBATES we qulified for that the other place never even mentioned ? We never felt pressured to buy or commit to a deal. What we didn't tell Josh is we did our homework and knew what we were willing to pay. We were very happy when the price quoted us was right there (the other place wasn't even in the ball park ? Long story short we bought our new car on the spot. I was surprised when we were all done, ready to leave, the owner came and said thank you to us. I would highly recommend Josh Bohlman to anyone who would listen. He was the only salesman who seemed interested in showing us what we wanted and not what he had to sell. More

The whole staff was great. David did a great job getting us set up with 2 new vehicles and also watched our 3 year old so we could handle the loan paperwork. Also thanks to the finance department for worki us set up with 2 new vehicles and also watched our 3 year old so we could handle the loan paperwork. Also thanks to the finance department for working with us under the not so best circumstances. Thanks for the help everyone. More

Service was great and Josh was helpful. Very nice environment! Keep up the good work! This is my 3rd purchased kia from this dealership and everytime I purchased a car here it was a great experience. environment! Keep up the good work! This is my 3rd purchased kia from this dealership and everytime I purchased a car here it was a great experience. Everyone I worked with had a positive attitude and were able to answer all my questions. More

The customer service was wonderful! I was pleasantly greeted every time I walked into the dealership. The salesman I worked with was very patient and kind with my concerns on purchasing a new car. My ov greeted every time I walked into the dealership. The salesman I worked with was very patient and kind with my concerns on purchasing a new car. My overall experience at Rosen Kia was good, I never felt uncomfortable there. More

Ok this is really the worst experience i have ever had at any dealership in over 20 years. Please for your own good go someplace else unless you want to be lied too. We went in and asked about a car and t any dealership in over 20 years. Please for your own good go someplace else unless you want to be lied too. We went in and asked about a car and they told was that they did not have one on the lot but could get the one we wanted for us within 2 days. We asked what the price with the special financing would be and they came back with an ok price so we go home and wait & wait they told us that there are a lot of the cars that we are looking for out there so it should only be a few days. Well it was all lies and more lies. Finally after over 2 weeks of us calling them they found a car that was not the original one we wanted but we said ok to it because it was are second color choice. They told us what options it had and how many miles and that it will be there in a few days. We go to drive the car and it had more options then what they told us and different miles on it also. The sale person said this is a cash deal correct? We said WHAT! we told him at least 4 or 5 times before that we wanted the financing and he even wrote it on are contract, so that started off bad but then we get in to start the process and they tell us that they can't do that price anymore it would be $2381.00 more then what we had on your purchase contract and that they will make us happy and give us an extra 5 year warranty on the car and a tire warranty also. They said that they where giving us something but we will have to pay $2381 more for it. How is that giving something? Well to make the story short we got them down a little bit after telling them that we don't need a tire warranty and we purchased the car because we where just was sick an tired of it all and just wanted it done. But the warranty has a $100 deductible everytime you bring in the car that no one told us about and they told us that they would give us a year of oil changes which they only gave one oil change. they also tried to sell there wax job & scotch guard package for $1400 when anyone can do it themselves for around $20 lol This rosen rosen rosen nissan kia milwaukee is really just a scam place and one big headache. we had to call back so many times because nobody was ever around. The customer service was the worst we have experience with no one telling us the truth from day one. There is so much more stuff that i could say but it's getting late i just hope i can save someone from the lies that they will be told. More