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Rosenthal Acura
Gaithersburg, MD
213 Reviews
Welcome to Rosenthal Acura in Gaithersburg, Maryland...Your Washington DC area Acura Dealer. We have an excellent selection of New Acura Vehicles. Please search our New & Certified Pre-Owned Acura Inventory to find the perfect Acura for you. Our Acura Service Department is committed to providing you with Superior Customer Service, and we also have an outstanding Acura Parts Department to help you find Quality Acura Parts in the Gaithersburg Area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday Closed - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 213 reviews
June 21, 2006
I was referred to this dealership by friends, so I had high hopes going in. However, this salesman seems to be a poor reflection of the dealership in that case. I do not like to stereotype at all, and high hopes going in. However, this salesman seems to be a poor reflection of the dealership in that case. I do not like to stereotype at all, and tried to be open-minded, but he ended up perpetuating the dishonest car salesman mold. We were straight up with him, he responded with insults about how our price was ridiculous would put them out of business. Of course, when we presented our facts and figures to him, showing their cost and how much profit he was really making, he really didn't have much to say. His "final" price kept changing, 5-6 times all said and done. In the end, he kept trying to pressure us to buy, because the car was in such good condition that someone would buy it that day if we didn't. He said the car was highly sought after, but it sat on his lot for more than a month. More
by dcnationals
Employees Worked With
Ed Laserna
August 02, 2005
I have purchased several vehicles from this dealership and have dealt with Steve Shager exclusively. He is extremely fair, non pressuring, and does great follow through to the Nth degree after the sale i and have dealt with Steve Shager exclusively. He is extremely fair, non pressuring, and does great follow through to the Nth degree after the sale is complete. I've received follow-up emails from Mr. Shager, checking to be sure all is well with the vehicle and asking if I have any questions, etc. The Sales Manager is also wonderful to deal with. We felt we got a very fair deal on all the vehicles we purchased and traded. The facility is clean and the waiting area is comfortable. The Service Dept. is also kept very clean and the service work is exceptional. I highly recommend this dealership to anyone looking to purchase an Acura! Go see Steve! More
by ssmith101050
Employees Worked With
Steve Shager
November 16, 2004
I've bought several cars from this dealership, always used and always at or near their cost and they've treated me the same as if I bought a $50k RL at list price. All the managers are super, very low pr used and always at or near their cost and they've treated me the same as if I bought a $50k RL at list price. All the managers are super, very low pressure and just a terrific crew. <br><br>The service center is great, they don't gouge for their service and the whole service experience is positive. More
by mshiman
Employees Worked With
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