Roseville Chevrolet

Friendly and Helpful Everyone was very nice and seemed to try hard to help us get what we wanted, and our sales person, Cameron Ferro, was bomb! Highly recommend. Everyone was very nice and seemed to try hard to help us get what we wanted, and our sales person, Cameron Ferro, was bomb! Highly recommend. More

Open communication The internet sales manager and the finance person could have done a better job. The internet sales manager removed the "Lo Jack" and "Dent Care" optio The internet sales manager and the finance person could have done a better job. The internet sales manager removed the "Lo Jack" and "Dent Care" options in order to match my price quote. The change in options were never communicated during the negotiation process. It was only during the financial papers processing, I came to know about it that too by luck. The trust factor was lost when this incident occurred. The "portfolio elite" service contract was sold to me stating that I just have to pay $1 per day for 48 months (ie) $30 per month. So my monthly installment amount moved up from $556 to $586. However the credit union that is financing my car mentioned that if the service contract price ($2064.00) was removed, my monthly installment would be $541 and not $556. Incorrect numbers were provided in convincing me to purchase the service contract. More

Ingaged and friendly I came in for a routine service and two warranty issues. The service and one warranty issue were resolved quickly and efficiently. The resolution of I came in for a routine service and two warranty issues. The service and one warranty issue were resolved quickly and efficiently. The resolution of the second warranty issue was scheduled to be resolved at my convenience. All in a very professional manner. More

Great Service Brought my new pickup in for the first oil change. I was early for my 7:00 am appointment along with several others. The service writers were with me Brought my new pickup in for the first oil change. I was early for my 7:00 am appointment along with several others. The service writers were with me within a few minutes of opening. Pickup was completed at the time they promised. All fluids including the DEF were checked and topped off. Thank You for an excellent experience. More

The best service dept!!! Since the first day I came to John L Sullivan for service, I felt I was in the right place and my needs we’re being addressed to the fullest. And over Since the first day I came to John L Sullivan for service, I felt I was in the right place and my needs we’re being addressed to the fullest. And over the extent of our relations they have always made my concerns important and made me feel like family. This is something that’s few and far between. They have earned my respect and trust and the customer service is impeccable and I couldn’t see going anywhere else! Thanks so much... More

Replace defective tire I needed a tire replacement. Was not in stock, so was ordered. The next day, the tire was not delivered as scheduled. The Service Tech came to my r I needed a tire replacement. Was not in stock, so was ordered. The next day, the tire was not delivered as scheduled. The Service Tech came to my rescue by demanding the supplier deliver a tire immediately, which they did. Very oriented to customer service! Thanks for allowing me to make a previously scheduled trip to Reno. More

Putting the Customer First I have purchased several vehicles over the years from John L Sullivan Chevrolet. They have always treated me with respect and done their best to make I have purchased several vehicles over the years from John L Sullivan Chevrolet. They have always treated me with respect and done their best to make sure I was happy with my purchase. I have also had some repairs and warranty issues taken care of at their service department. They have gone out of their way to make sure I was taken care of. When one expensive repair was in the grey area and technically just out of warranty, they stepped up and made sure it was still covered. More

Worst experience I have ever had at a dealer/service center Title of the survey email sent to me from John L 'Was John L Sullivan Chevrolet awesome?', no they most definitely weren't. Service advisers have no k Title of the survey email sent to me from John L 'Was John L Sullivan Chevrolet awesome?', no they most definitely weren't. Service advisers have no knowledge on vehicles, I even had one tell me that. I had to ride with a service tech to point out the rattling issue I was having in my truck, major inconvenience. Both my b pillars are rattling, i was told it was just a part of the truck, really? a new truck that costs over $45k? I was basically told to take my truck to another service center to have them check the rattles, ok gladly. No one acknowledged me at the service center cashier, i guess they didn't want to deal with any confrontation, they even asked my wife if she was with me, when she said yes, back to silence. Joy is quick to make you feel like she will help, then passes the buck to someone else. lack of communication by everyone in the service center is something i have never experienced before. i will never set foot on the john l sullivan chevrolet property again. from the loitering sales reps sitting on the railing waiting for prey (who actually walk to your car when you are simply going to service) to the rude and unknowledgeable service advisers. it is all a facade, i feel so taken advantage of from this entire experience, sales to service. Never again. More

Lincoln review There has not been any problem with my car service or employees when ever I have brought and car in for service or repair all the work has also been d There has not been any problem with my car service or employees when ever I have brought and car in for service or repair all the work has also been done timely . Thank you Elizabeth Lincoln More

Great Service Department Feel like I can really trust what the service consultants recommend (especially Steve White) and although service is expensive, I'm always able to sav Feel like I can really trust what the service consultants recommend (especially Steve White) and although service is expensive, I'm always able to save a little bit in discounts. Very much appreciated! More