Roseville Hyundai

Disappointing service and zero accountability at Roseville Hyundai Should have know with the 2.5 star rating mostly all with the similar complaint to mine. And Better Business Bureau has the sam Roseville Hyundai Should have know with the 2.5 star rating mostly all with the similar complaint to mine. And Better Business Bureau has the same ratings.. what a joke. I leased my car from Roseville Hyundai and scheduled a service appointment, specifically stating there was a burning smell every time I drive and that I wanted it checked. At dropoff, I had the advisor read back what they were checking, and he confirmed the burning smell was in the system. A few hours later, they called to say my front brakes needed replacing. I was shocked, since this is a new car with only 21,000 miles. They told me my front pads went from 9mm to 3mm in under 8,000 miles. They agreed it was strange, so I asked for a full brake inspection to find out why. They called back saying the inspection found nothing wrong, then asked if I used to drive a stick shift and suggested I'm "hard on the brakes." They quoted $520 for front pads, which I declined. I called 5 independent brake shops, and every one said this is not normal and would be nearly impossible even with erratic driving, especially with the rear pads at 9mm and calipers in perfect shape. I also called Elk Grove Hyundai and asked how long brakes last on a Sonata N Line. They said 45,000-55,000 miles. When I picked up my car, the advisor had no idea what I was talking about regarding the burning smell. When I asked him to show me his system, the note was gone. Only because I had the confirmation email from scheduling could I prove it. His response was "oh, they didn't check that." They never test drove the car, never topped off my fluids, and never did a full brake inspection. They just looked at the pads with a flashlight. Everyone there including both managers agreed it was early for brakes to wear this fast, but said a real inspection would cost me $279. Why would I pay to diagnose a problem on a car under warranty? Tthen offered to "split the cost" of the brake job. I'm not bargaining for a repair I shouldn't have to pay for. It got worse. When I called Elk Grove Hyundai for my brake pad measurements and a copy of my warranty, they were friendly at first, then suddenly said they couldn't help and would call back. They never did. Instead, I got a short text from the Roseville manager with my pad measurements. I was told when I got this car that I could use any Hyundai dealership, so it's hard not to suspect I was flagged to be redirected back to him. At pickup, another owner of the same model told me he'd replaced his battery twice and was told it must be something he's doing, the same excuse I got. I've referred multiple people to Hyundai who bought cars here, and I buy a new car every three years. This was my first Hyundai, and it will be my last. I'm thankful I'm in a lease and can give it back. No, I see why they have only a 2.5 star rating on yelp and low ratings and multiple complaints on Better Business Bureau and Google and a lot of it has to do with the same issue service department and shady business. Literally people use the same exact verbiage, “shady business” and if you go and read before you purchase a vehicle from them, you will see they always give the same response, a generic apology and they will look into it. Thanks for bringing it to their attention, but it’s the same apology. They’ve been giving people for years and never doing anything about. I wish I would’ve known this before leasing a vehicle from them. More

I was able to negotiate a deal via text and email before ever walking in the dealership. I was not upsold on any aftermarket add-ons when I went in to purchase. The team was kind and helpful and low pressur ever walking in the dealership. I was not upsold on any aftermarket add-ons when I went in to purchase. The team was kind and helpful and low pressure. Sam was very thorough and kind and answered all of my questions. More

A flawless experience from service check-in to completion. My estimated wait was 1 1/2 - 2 hours. Actually done in less than 45 minutes! completion. My estimated wait was 1 1/2 - 2 hours. Actually done in less than 45 minutes! More

Paul, Rae, Bill, and the other ladies (their names escape me at the moment) are all wonderful! Top tier customer service! me at the moment) are all wonderful! Top tier customer service! More

Very easy to make the appointment and they treat you very nicely and they do a good job. nicely and they do a good job. More

The sales person and other staff are typical in the process of getting you the car you want. As usual the paperwork takes way too long. They did not calculate the tax correctly causing an increase in m process of getting you the car you want. As usual the paperwork takes way too long. They did not calculate the tax correctly causing an increase in my bottom line after negotiating the price. More

Very efficient service department and friendly employees. Could do without the AI Helpful in every way. Alex and Rae very knowledgeable Could do without the AI Helpful in every way. Alex and Rae very knowledgeable More

Roseville Hyundai has a great staff. I was able to schedule my Santa Fe for routine service quickly. I had to drop the vehicle off the afternoon before my appointment the next day. My I was able to schedule my Santa Fe for routine service quickly. I had to drop the vehicle off the afternoon before my appointment the next day. My car was ready within an hour of my scheduled appointment time! Shon, my service rep was very friendly and professional and didn't try to push any unnecessary service. He explained everything thoroughly and even explained my remaining time and services included in my service contract. I highly recommend their service department for your Hyundai needs. We have bought our vehicle here 18 months ago and can honestly say all interaction with Roseville Hyundai has been truly exceptional. More

Scheduled oil change took 3½ hours despite appointment; poor scheduling, frustrating delays, and disappointing service coordination. poor scheduling, frustrating delays, and disappointing service coordination. More

Jackson was great. The process was fairly quick and easy. Car was done in the promised time. Price was fair The process was fairly quick and easy. Car was done in the promised time. Price was fair More