Roseville Hyundai

Roseville Hyundai was by far the best experience we have ever had buying a car. After test driving several makes and models from different dealerships and actually getting to the point of total frustration ever had buying a car. After test driving several makes and models from different dealerships and actually getting to the point of total frustration from all the run around from other dealers, we decided on a Hyundai. We live in Modesto, Ca so of course we started at Modesto Hyundai and never received the customer service that we were looking for. They could not get us wear we wanted to be with an interest rate, a payment and the car we wanted. They continued to come back over and over again with different rates and payments and we just got tired of all the bull we were being fed. Then Tracy Hyundai contacted us and that was a mess from the start. They promised us that if we ran our credit through them and bought a car from them they could get us the deal we were looking for. They lied over and over again and just kept saying we will meet or beat what anyone else could do with out ever even getting us any numbers. After about 2 weeks of looking at cars and dealing with all the lies, I received a phone call from Jason Spiegel from Roseville Hyundai and did not want anything to do with him at first. He promised that our experience would not be like the other Hyundai Dealers. Jason Spiegel came through on every promise and then some. Jason and Brian Shaffer not only brought the car we wanted from San Jose but then offered to bring it to our home in Modesto. We decieded to drive to Roseville Hyundai anyways just because we were still waiting for something to go wrong. Our Salesmen Spencer Widmeyer was AMAZING!! He told us more about the car we were buying in 10 min then the 5 other salesmen combined told us over the two week period. Never once did any of the other salesmen tell us about anyof the features of the car and Spencer went through ever fine detail that this wonderful car had. Im sure that there are other amazing employees and Roseville Hyundai, but between these three men Jason Spiegel, Spencer Widmeyer and Brian Shaffer and there OUTSTANDING customer service and work ethics, I will never buy another car from anywhere else. Thank you again Roseville Hyundai and Jason, Spencer and Brian for the greatest car buying experience we have ever had. I might also ad that the gentelman who did our financing paperwork was also as wonderful and saved us a couple hundred dollars a year on our insurance due to the information he gave us. Thank you again Sincerely Sheli & Mario Rodriguez More

After having negotiated with another dealer and my not getting a call or email back in a timely manner, and then having 2 phone conversations with Jason and knowing what to expect, we went to the dealersh getting a call or email back in a timely manner, and then having 2 phone conversations with Jason and knowing what to expect, we went to the dealership and were greeted by 2 guys who knew whom we were there to see, and where we were coming from. Then we were introduced to Brandon at the dealership. He was fast, efficient, direct, friendly, a quick thinker, but not phoney or pushy. He didn't try to talk me into anything I didn't want or try to get me to spend more than I had discussed with Jason and the ad specified. I saved money compared to the other dealer with whom I had been corresponding. When I was being picky, Brandon didn't try to persuade me to do something I didn't want to or to accept something that I didn't want to. He helped me pair my phone, explained things that I didn't even know about my 2011 Hyundai purchased 2 years earlier at another dealer (this time I bought the 2013).The finance department was helpful, explained things to help us out, and everyone was very personable, but not fake. When you buy a car and you think you are getting a good price, it's nice to know that you really are getting a good price. Thanks to everyone there. We will see you for our first service. More

Office: This place seemed to be very disorganized and at times all over the place. The flow was not customer friendly at all. To make a deal I started out in the service waiting area which I found very odd times all over the place. The flow was not customer friendly at all. To make a deal I started out in the service waiting area which I found very odd and the first time EVER I had this happen. Was not a private conversation at all and others could over hear the conversation with ease. Sale: Was slow for someone to come out and check up on us. It was busy, but there where a few sales people standing about not helping anyone. At first I was left feeling the sales person was not interested in helping me. The first car I wanted to look at he came up with excuses of why not to show me the car I actually wanted to look at. At one point I thought about leaving but decided against it. After I test drove a few cars he started coming around. The sales guy seemed new but said he had been working there a while. He gave me incorrect information a few times, but you could tell he was trying. I had a car I was trading in and without even looking at it he quoted me a joke of a price which I turned down. Later he more then double the trading in price which I settled for. I had a set monthly payment price I wanted to stay around and of course the sales manager had to step in. Jason Spiegel was a great help and really worked with me to get me where I wanted to be with my payments. The sales guy Terri Britto (I think) did call me though a few days after I took the car home to check up on me which I thought was great and had never had that happen by other places. That made the experience even better! Most places will not go out of their way to check up on their customers. Once they sale it to you normally your history. This left a lasting impression. Finance Department: This was by far the worse part of the whole thing. Not saying it was bad, but it brought my scoring down to 4 stars and almost took it to 3. After spending a few hours of looking at cars and then deciding on one and being told I'm approved, we sat for another 2.5 - 3 hrs waiting for someone in the finance dept. to even speak to use and go over paperwork. The guys was super friendly and didn't try to up sale me anything, but didn't really go over different parts of the paperwork. I had to go back to find out when my payments would be due. But he was a really nice guy and made the paper process fast which saved this from being a 3 stars. I would go back but would recommend three different things. 1. Make it more personal. I really didn't care for people being able to over hear my conversation about my trade in vault, pricing, and so forth. 2. If your going to have customers in the sale area to use the computers and such, clean it up and make it look more like an area you want to invite people into instead of a storage area. 3. I understand one of the financial people stopped working there, but on a Saturday during a sales event, someone should have been called in. The wait was ridiculous. I almost didn't get dinner due to the time I finally got out of there. More

Working with Brian and Spencer was inexplicably wonderful! I talk more about what a positive experience it was then I am about how much I love my new car! I called Brian the day before I was planni wonderful! I talk more about what a positive experience it was then I am about how much I love my new car! I called Brian the day before I was planning to purchase and I was anticipating having to spend the entire next day in the dealership, negotiating prices and putting my foot down on what I would and wouldn't pay. Buying a car from Brian and Spencer at Roseville Hyundai was pretty much as simple as placing a sandwich order. I told them the car I wanted, how much I wanted my payments to be, and all the other terms. Shortly after that, they had an offer on the table and by noon I was driving my new car around town. But they didn't stop there. The offer they made me exceeded my expectations. They asked for less money down than I had anticipated and also made my payments lower without extending me into a longer term on the vehicle. After spending so much time at so many other dealerships where it all seemed to be perfect until the very end, I kept waiting for the sky to fall. It never did! It was a flawless transaction from the minute I called Brian, to the logistics with Spencer, and all the way through the signing. There was no haggle with the gentleman in the finance office and Brian and Spencer stayed involved the whole way through to personally guarantee that my needs were being met. I am a young lady in my early 20's and buying a car is a very intimidating process. Most salesman and dealerships would have jumped at the opportunity to take advantage of my inexperience but Brian was kind enough to identify my situation and use it as an opportunity to demonstrate the character of Roseville Hyundai. I highly recommend this establishment to anyone that is looking for not only a great vehicle, but a dealership that is managed and operated by a highly knowledgeable staff that keeps your best interest in mind. More

David Wilson was very knowledgeable and friendly. He was able to answer all of our questions and showed us how to access and use some of the new features in the car. He made us feel welcomed and not pressu able to answer all of our questions and showed us how to access and use some of the new features in the car. He made us feel welcomed and not pressured. He's very personable with a genuinely great attitude. Also, he was patient and demonstrated great customer service with his consistent follow-ups throughout the whole process. More

I purchased a new car from Roseville Hyundai and I was very satisfied with the sales experience. Unfortunately, I then discovered my new car came with numerous defects which were covered under warranty. very satisfied with the sales experience. Unfortunately, I then discovered my new car came with numerous defects which were covered under warranty. I attempted to take my car to Roseville's Service Dept twice for repair. Roseville kept my car for one day and only partially fixed one of my service concerns (dash rattle). I was told to make a follow up appointment and come back. I came back as scheduled and was told that they made an error in scheduling and would not be able to fix my car. I was told this after they had my car sitting in their lot for six hours. I spoke at length with the Service Manager, Damian, who basically told me that he would need two more days to fix it but that the second day would fall on a Saturday when they are the busiest and he did not want to tie up a mechanic on my issue when his dealership could make more money fixing other peoples' cars. I was treated very rudely and unprofessionally. Roseville Hyundai never accepted their error or tried work with me to fix it. I took my car to another regional Hyundai dealership, Folsom Lake Hyundai, explained the issues and the car was fixed the same day! Unlike Roseville, Folsom Lake's Advisors took the time to go on test drives and discuss the issues with me to quickly diagnose the problems. Folsom Lake Hyundai has earned my respect and business for the next ten years. I will never return to Roseville Hyundai and I urge potential customers to read not only this review but other reviews on the web to make an informed decision. More

Customer service here sucks and coming from finance manager. Purchases GAP and paid off loan and due a refund. Finance manager says they'll expedite the refund but never got check. Been over 4 month manager. Purchases GAP and paid off loan and due a refund. Finance manager says they'll expedite the refund but never got check. Been over 4 months. Horrible service. Calling them and leaving voice mails and going there don't work. More

The staff was very friendly and helpful!! I really enjoyed my experience at Roseville Hyundai and would recommend others to visit. Brandon was very nice and I never felt pressured to buy or to upgrad enjoyed my experience at Roseville Hyundai and would recommend others to visit. Brandon was very nice and I never felt pressured to buy or to upgrade. He talked me through all of my options and made them easy to understand. He also spent some time showing me how to use the different features of my new car!! Thank you so much Brandon! I love my new car! More

Had a great car buying experience,Diego was amazing knew what I was looking for and he took the time to make sure we were happy with our brand new car,love my new accent gls and will recommend Roseville hyu what I was looking for and he took the time to make sure we were happy with our brand new car,love my new accent gls and will recommend Roseville hyundai to my friends and family knowing they will be taken care of. More

Very courteous and professional sales man. Brian, the sales manager was also very courteous and professional. Not my first car buying experience, but my best. Tom Farber sales manager was also very courteous and professional. Not my first car buying experience, but my best. Tom Farber More