Roseville Hyundai

Workers ignored me but continued to help two other guests first. Despite me having an apt and already waiting. Once helped service advisor Christopher was very rude, condescending and unprofessional. I under first. Despite me having an apt and already waiting. Once helped service advisor Christopher was very rude, condescending and unprofessional. I understand upselling is important but that should not be your main focus. Customer service should be. This is my second bad experience here will not be returning unless its warranty based. May go to different location for quality service. Also no mention of car shuttle or lounge. Should be ashamed of yourselves. This is a dealership. Better customer service and friendliness are bare minimum requirements you should have down by now…… More

They could do a better job of letting you know when the car you ordered, mine, would be coming. It’s been over two months so far car you ordered, mine, would be coming. It’s been over two months so far More

The dealership is currently under renovation. However, they have provided temporary facilities for service. The staff are kind and helpful. The service eas good as well. However, they have provided temporary facilities for service. The staff are kind and helpful. The service eas good as well. More

Horrible service dept experience. Going back and forth to repair a lot damage which happened when the car was at the dealership for servicing Going back and forth to repair a lot damage which happened when the car was at the dealership for servicing More

I was dismayed by how far out we had to make an appointment for service. We weren't able to complete our vehicle registration due to a recall and scheduling months out is extremely inconvenient. Th appointment for service. We weren't able to complete our vehicle registration due to a recall and scheduling months out is extremely inconvenient. The amount of hoops I had to jump through was unacceptable and there was no sympathy from Hyundai scheduling. It's not my fault this recall occurred. I also didnt receive any reminders about my apointment or written confirmation of my appointment to show the dmv. A reminder would have been nice considering how long ago i scheduled. That being said, my service advisor Paul was very nice and easy to work with and he's the only reason I'm giving a rating as high as a 4 More

Purchased a vehicle through this dealership; worked specifically with Joe. I’m my opinion, I was lied to about the condition of the vehicle, I was promised action that never took place, and I left mess specifically with Joe. I’m my opinion, I was lied to about the condition of the vehicle, I was promised action that never took place, and I left messages with the president that were never returned. I would not do business with this individual or this dealership! More

Poor service. I brought my car for service today at 7:30 am and I called at 3:00pm and haven’t been able to service yet. Also is the third time I brought it for a I brought my car for service today at 7:30 am and I called at 3:00pm and haven’t been able to service yet. Also is the third time I brought it for a recall for wind noise and won’t be able to check it again. My advice is stay away from Hyundai More

A sales manager just called me and tried to sell a incoming Santa Fe Plug-In Hybrid. As soon as I mentioned Hyundai Circle program, he pretended to have hard time hearing and hang up. Great way to wor incoming Santa Fe Plug-In Hybrid. As soon as I mentioned Hyundai Circle program, he pretended to have hard time hearing and hang up. Great way to work with a fellow Hyundai family. I wouldn't recommend this dealer to anyone. More

Rob is very professional and really cares bout his customers! He goes over and beyond for his customers! He’s very hard working man! I’ve been customer for 6 years! Thanks Rob customers! He goes over and beyond for his customers! He’s very hard working man! I’ve been customer for 6 years! Thanks Rob More

IF YOU ARE A FEMALE, I'D CAUTION YOU TO GO ELSEWHERE. JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting col JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting collection calls from Hyundai Finance because the car, a month later, had not been paid off. I have spent four days making daily calls to the dealership, the bank, and two visits to the location because nothing has been taken seriously on their part. After the second collection call, I went in to speak with a manager and he blew me off saying that I needed to make more phone calls, he couldn't find any answers and tomorrow's his day off lol a very 'not my problem' attitude. I called the next day and began working with Patrick who, to his credit, was more proactive about preventing this from going to the credit bureau at my expense. The bank was adamant that my car was never paid off, regardless of it being grounded by the dealership, Patrick was adamant that he paid for the car the same day, and Patrick's BSM claimed that I owe for previous months. The bank and I have my monthly payments, I was not missing a random payment. So, after days of phone tag and nothing being accomplished, I went to the dealership today to handle this in person...again. As a customer, you would think that a customer service team should have zero issues with explaining WHY my car was taken a MONTH AGO and not paid for until YESTERDAY. That's right, after three days of saying they have proof that they purchased my car last month and paid the bank I finally saw the paper today dated for a purchase YESTERDAY. Of course, I'm going to have some questions but before Patrick can walk me through the details, the Office Mouthpiece, Joey Rappa, whips around from his desk and interjects himself into our conversation, cutting both of us off and immediately accusing me of badgering Patrick. This persistent, aggressive, accusatory, unsavory behavior was the most unprofessional and disrespectful customer service experience I've ever had. MY CREDIT is on the line because THEY didn't file the paperwork until yesterday and Mouthpiece Joey had the audacity to keep telling me I was out of line for wanting explanations. After I asked him to stay out of our conversation, he began fussing his deskwork around and huffing and puffing for attention. It must be very exhausting to bear the insecurities of Joey Rappa, leaping with his teeth out at every opportunity to assert his dominance. And it didn't stop there. When I confronted him about his fussiness, he began pointing at each guy within earshot 'AM I ACTING FUSSY?!', points to the next 'AM I ACTING FUSSY?!'. Of course, a manipulative authority figure is going to seek reassurance from their subordinates. Pitiful. Hands down, the most childish behavior I have ever seen in a grown man. I'd say this is unusual professionalism from someone in a management position, but we all know why dealerships have the reputations for being a pool of deceitful sharks. I absolutely guarantee that if I were with a man, or if I was a man, that I wouldn't have been patronized and attacked like that. If you are a female, you will be tossed around by this team of guys with grandiose complexes. The disappointing part in all of this, is that this was in fact an error of their mishandling and they tried to lead me on a wild goose chase with several different claims/lies. I saw the paperwork today and still walked away without any accountability for their mistakes and putting my credit at risk. You must be so proud of your team, Chris Shaffer! Joey Rappa, I hope the females in your life get spoken to the way that you spoke to me today and you learn a lesson in humility. If a customer is reading this, do yourself a favor and go to Maita Mazda, they have an amazing team over there. More