Roseville Hyundai

Efficient, competent, honest. Friendliness could be improved. Better streamlined service with this dealership remodeling: they should keep the welcoming person with the numberin Friendliness could be improved. Better streamlined service with this dealership remodeling: they should keep the welcoming person with the numbering of the cars upon arrival, the service person meeting you at your car. That is excellent service. More

I was treated with care and respect. The service people were very attentive and listened to my concerns. The service people were very attentive and listened to my concerns. More

Workers ignored me but continued to help two other guests first. Despite me having an apt and already waiting. Once helped service advisor Christopher was very rude, condescending and unprofessional. I under first. Despite me having an apt and already waiting. Once helped service advisor Christopher was very rude, condescending and unprofessional. I understand upselling is important but that should not be your main focus. Customer service should be. This is my second bad experience here will not be returning unless its warranty based. May go to different location for quality service. Also no mention of car shuttle or lounge. Should be ashamed of yourselves. This is a dealership. Better customer service and friendliness are bare minimum requirements you should have down by now…… More

They could do a better job of letting you know when the car you ordered, mine, would be coming. It’s been over two months so far car you ordered, mine, would be coming. It’s been over two months so far More

Kept my car for over a week,no car rental available or made available Even though they are remodeling,they should work with their customers better made available Even though they are remodeling,they should work with their customers better More

I just took delivery of a new GV60, two months ahead of the promised delivery date. At a time when EVs take almost a year to get, this was refreshing. I had two great people working with me, Deion for th the promised delivery date. At a time when EVs take almost a year to get, this was refreshing. I had two great people working with me, Deion for the test drive and Nijee to finish the transaction, since Deion had to leave before we got into all the paperwork. Both were very knowledgeable about the GV60 and very personable. The gentleman in finance helped move the process along with all the paperwork. I've had two nightmare five hour sessions at other dealerships, trying to close the deal. Not here. The paperwork took a little time, since there is a lot of it, but there was no hard-sell to get me to take the usual "extras." My polite no thank you was respected. The other part of the delivery was getting to know the technology in the car, which took some time, but it was all useful information for me and my wife, explained very carefully. This may be one of the best experiences I've had at a dealership, from the test drive, to completing the deal and learning about the car. Finally, since I came from El Cerrito to Roseville to get the car (long story as to why I wound up buying the GV60 here, rather than closer to home), I had a nice long drive home to get acquainted with how the car drives, which is even better than I envisioned. Great car, great experience with this dealer, and on a Saturday no less! I wish Deion and Nijee well! You can't find two better gentlemen to work with. More

The dealership is currently under renovation. However, they have provided temporary facilities for service. The staff are kind and helpful. The service eas good as well. However, they have provided temporary facilities for service. The staff are kind and helpful. The service eas good as well. More

Horrible service dept experience. Going back and forth to repair a lot damage which happened when the car was at the dealership for servicing Going back and forth to repair a lot damage which happened when the car was at the dealership for servicing More

I was dismayed by how far out we had to make an appointment for service. We weren't able to complete our vehicle registration due to a recall and scheduling months out is extremely inconvenient. Th appointment for service. We weren't able to complete our vehicle registration due to a recall and scheduling months out is extremely inconvenient. The amount of hoops I had to jump through was unacceptable and there was no sympathy from Hyundai scheduling. It's not my fault this recall occurred. I also didnt receive any reminders about my apointment or written confirmation of my appointment to show the dmv. A reminder would have been nice considering how long ago i scheduled. That being said, my service advisor Paul was very nice and easy to work with and he's the only reason I'm giving a rating as high as a 4 More

Purchased a vehicle through this dealership; worked specifically with Joe. I’m my opinion, I was lied to about the condition of the vehicle, I was promised action that never took place, and I left mess specifically with Joe. I’m my opinion, I was lied to about the condition of the vehicle, I was promised action that never took place, and I left messages with the president that were never returned. I would not do business with this individual or this dealership! More