Roseville Toyota

Their goal is to get as much money from you. This salesperson insisted several times that I should buy warranties that I said I didn’t want from the beginning, but keep pushing me to get them. M This salesperson insisted several times that I should buy warranties that I said I didn’t want from the beginning, but keep pushing me to get them. Made my experience even worse from what it was. He gave me such a bad time. And even got upset when he realized I was not going to purchase them. Customer satisfaction is not their priority instead, take as much money from customers it is. Be very careful when buying a car from this dealership. A few days later customer service called me to say “I’m sorry for what happened “ and that was it. I trade in my car and he was trying to take away $400 from the appraisal offer I got at CarMax, since they were trying to give me a very ridiculous offer. I’m so disappointed with them. More

High marks for the service department. I have gone here for years and have had good experiences. Just had regular maintenace completed with Cory and it was a great experience. He fully rev I have gone here for years and have had good experiences. Just had regular maintenace completed with Cory and it was a great experience. He fully reviewed the needed services and gave options. Also discussed hatch parts needed and got them ordered and a return appt. made for that repair. You can enjoy a free coffee in the cafe if you wait while the service is done. They have a nice lounge area to wait. More

Consistent friendly and professional service for 15 years! Never a problem and always ready to offer advice. years! Never a problem and always ready to offer advice. More

Roseville Toyota dealership is the only place that I trust to do work on my vehicle. Chris Martinez, the Service lane Manger makes sure that his clients are happy . His commitment to customer service is trust to do work on my vehicle. Chris Martinez, the Service lane Manger makes sure that his clients are happy . His commitment to customer service is outstanding. More

Unless you have a warranty no charge please do not go in . This is the the the most criminal repair center out there, they are trying to charge my wife over $6200 to replace a torque converter on a Toyota F . This is the the the most criminal repair center out there, they are trying to charge my wife over $6200 to replace a torque converter on a Toyota Four Runner, they did the over all report and wanted over $6500 to replace shocks and struts the total bill with everything they wanted to do was over $19,000 this is a 2009 four runner with 156,000 miles we are retired so we have never taken it out four wheeling . Also they told me it would cost me over $13,000 to replace the transmission More

The buying process here was good. Really liked our salesperson and her not real pushy attitude. She was a pleasure to start the sometimes stressful car buying process with. I thought Really liked our salesperson and her not real pushy attitude. She was a pleasure to start the sometimes stressful car buying process with. I thought from start of process to the end getting in our purchased vehicle we were treated with respect. Although these things take a while, ie negotiating price to conclusion was efficient. It was a positive experience overall. More

Typically good customer service and reasonable value, especially for a large dealership. Perhaps slightly overpriced compared to smaller mechanic. especially for a large dealership. Perhaps slightly overpriced compared to smaller mechanic. More

Warning to All Women! I recently visited Roseville Toyota in search of a vehicle to lease for my corporation. After clearly communicating my requirements to the salespe I recently visited Roseville Toyota in search of a vehicle to lease for my corporation. After clearly communicating my requirements to the salesperson, Jonathan, I selected a car that seemed perfect for the company’s needs. We moved inside, and as I awaited the lease figures, the salesperson abruptly left. Moments later, a sales manager appeared at the desk with a creepy grin plastered on his face, sliding lease papers toward me. He never bothered to introduce himself, so I don’t have his name. To my shock, I noticed $8,000 in undisclosed markups on the vehicle—markups that had not been listed on the window sticker when I had just inspected the car on the lot. I immediately informed him that I was no longer interested in proceeding with the deal, and I meant it. At that point, there was absolutely nothing anyone at that dealership could have said to reverse my decision. Their predatory tactics had been exposed, and I was unwilling to reward such behavior by allowing them to "negotiate me down" to the original, fair sales price. What made the situation even more appalling was that I had already received significantly lower lease figures from Mazda—$300 less per month for a similar vehicle. When I mentioned this to the Toyota sales manager, he responded by denigrating his competitor. Yet, online reviews make it clear that the Mazda in this market segment is the superior choice, with the Mazda CX-30 being consistently rated higher than the Toyota Corolla Cross. So even that was a lie. I made sure to share all of this with the sales manager. His response? He began badgering me and arguing with me. I repeatedly told him I was not interested and requested that he stop speaking to me. He refused to stop, continuing to harass me. He then stormed halfway across the showroom floor and shouted, "I WASN’T RUDE TO YOU!!!" before storming off. At this point, another assistant sales manager, Breyden, appeared, trying to smooth things over with the same predatory and aggressive sales tactics. I once again told him that I was not interested in doing business and asked him to leave me alone and stop speaking to me. As he continued even after I repeatedly asked him to stop, I looked him in the eyes and made it clear that any further words would be considered harassment. Even this didn’t stop him. As I left the showroom, the sales manager shouted after me, begging me to stay. When I reached my car, a fourth person chased me down, holding up a piece of paper, presumably offering a "better deal," in a desperate attempt to lure me back into the dealership. Since my departure, they have relentlessly contacted me via both phone and email, disregarding my wishes. When I expressed my frustration, their solution was to have a receptionist reach out—because, as we all know, the best way to handle an upset customer is to delegate it to someone at the bottom of the totem pole instead of ownership taking responsibility (or simply leaving me alone as I have repeatedly requested). Roseville Toyota is stuck in the antiquated and shameful days of car sales. Had I been trading in a vehicle, I have no doubt I would have been fighting to get my keys back in order to escape. The men at this dealership are predatory, and they don’t take “no” for an answer. It makes you question their integrity not only in sales but in other areas of their lives as well. After this horrific experience, I walked into Mazda, worked with Carlos (who was INCREDIBLE) who efficiently worked up the deal, signed some paperwork, and drove off in a new car without a single ounce of drama or pressure. The price was exactly what was listed on the window sticker—no markups, no bait-and-switch tactics, no harassment. Car-buying does not have to be a terrifying, predatory experience…unless you shop at Roseville Toyota. I have filed a formal complaint against this dealership with the Attorney General of California AND the FTC for predatory business practices. More

Worst purchase experience that I have had salesperson try to push me to buy services that I didn’t want they pressured and hassle me to get it to the point that I felt frustrated to push me to buy services that I didn’t want they pressured and hassle me to get it to the point that I felt frustrated More