Roseville Toyota

good service Service was good. Derek made sure I felt heard and kept me updated on the progress of my vehicle. He went above and beyond to make sure my vehicle w Service was good. Derek made sure I felt heard and kept me updated on the progress of my vehicle. He went above and beyond to make sure my vehicle was ready for me so I would be able to get my kids from school. More

Service Shane Oneil provided great customer service. He was very knowledgeable and helpful in collaborating with Toyota in the repair of my Tundra. Shane also Shane Oneil provided great customer service. He was very knowledgeable and helpful in collaborating with Toyota in the repair of my Tundra. Shane also followed up with all my questions and promptly notified me when my vehicle was ready. More

Excellent service I was impressed with the organization of the the service department. You drive into the service garage and everything moved like clockwork even to the I was impressed with the organization of the the service department. You drive into the service garage and everything moved like clockwork even to the getting your car when it is finished. The entire staff is friendly and helpful! More

Excellent Everyone and everything about my visit was excellent. I highly recommend Roseville Toyota to my friends and family ! I’ve always wanted a Toyota Camry Everyone and everything about my visit was excellent. I highly recommend Roseville Toyota to my friends and family ! I’ve always wanted a Toyota Camry ! More

Great service Cory (Lunsford, my service advisor) was great...very friendly, explained everything thoroughly, and made the whole process easy. They even washed my t Cory (Lunsford, my service advisor) was great...very friendly, explained everything thoroughly, and made the whole process easy. They even washed my truck, which was greatly appreciated. I'll definitely be back here anytime I need service on my Tacoma. More

Very helpful throughout every step The dealership has very helpful staff that are there to help through every step of the process when purchasing or leasing a vehicle through them. The dealership has very helpful staff that are there to help through every step of the process when purchasing or leasing a vehicle through them. More

World class service Michael North was my service rep and he was fantastic. He was straight forward and to the point and got me in and out quickly while still giving me an Michael North was my service rep and he was fantastic. He was straight forward and to the point and got me in and out quickly while still giving me any advice or information he thought I would need. I really appreciated him. The service department took a while longer than expected to get to my car, but it’s a service center so I know stuff happens. I was very pleased with this visit. More

Excellent car-buying experience This was the best car-buying experience I have ever had. I cannot say enough good things about the people involved in the sale and the service after. This was the best car-buying experience I have ever had. I cannot say enough good things about the people involved in the sale and the service after. From start to finish through test drive and negotiations I was treated with patience and respect. The company even provided my salesman to bring my new car home and another employee to pick him up for return. This is the first time I will not replace the dealer license plate frame with a custom one. I want people in my community to know where I bought the car and I don't mind advertising that. I recommend without hesitation, John L Sullivan Toyota if you are in the market for a new Toyota. More

Easy way to have car serviced. Starbucks coffee too I have been a customer since 2016 and have found it to be a very easy and convenient to have my car serviced here. Courtney Guetschow is my service p I have been a customer since 2016 and have found it to be a very easy and convenient to have my car serviced here. Courtney Guetschow is my service person. And she always knows just what to do..and is very accurate at service time and price quoted. Very educated in knowing what is needed for a great experience in car service at Toyota. More

Dismissed and ignored my complaint about the vehicle I was scheduled to have a 15k mile service. My customer service representative was at lunch when I arrived and I was directed to work with the manage I was scheduled to have a 15k mile service. My customer service representative was at lunch when I arrived and I was directed to work with the manager to get me signed in. The manager seemed put-off when I was brought to him. I am not sure about his name as he did not offer it or a card. He did not ask me why I was there or if there was anything else that he could help me with so I had to bring it up. I told him that the rear power sliding window of my truck was leaking when I went through a car wash. He told me that I must have had the window open. I told him no, because I checked while I was in the car wash. He told me that it must have been a high pressure car wash. I told him that it was a normal gas station carwash and that the water seemed to be coming from the molding on top of the window as the glass is inside a top and bottom rail and the water could not go up and over the glass. He stopped talking to me and just wrote up my 15k mile service request and told me that they will call when it was ready. Nothing was checked and no notes were made on my request. A few days later, it rained overnight and my back seats were drenched. I have not had time to call and schedule another appointment and try to work out transportation and time off. More