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Roseville Toyota - Service Center

Roseville, CA

4.3
2,158 Reviews

2,158 Reviews of Roseville Toyota - Service Center

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August 31, 2018

You have kept my Solara in top condition My Solara comes in every 5,000 miles for regular service. You have kept it on top shape for almost 20 years now.. I've never had to bring it back fo More

by recorder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor Egan
August 31, 2018

Friendly and informative Good customer service and on time with times given when car is dropped off. Like recommendations given to for service but very pricey! Courtney is gre More

by luvtotravel03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney in Service
August 31, 2018

Regular check up, fix break light Kyle was great! Super helpful and understanding. Bought my car here and have always gotten it serviced here and will continue to get it served here. More

by kendall_english
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2018

Standard Service Turned out my belts were cracking so Kyle quoted me and I decided to go ahead and have them replaced. Friendly service that always costs me more money More

by SUEM0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2018

Horrible service I’ve been going here because my parents got me my car and got the care service and the extended service. Horrible place, I hate going here because the More

by Jh17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Wenham
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Schumacher
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember the last name but, Joe , Darrell Dela Torre, Shane Oneill, Jim Stockman
August 31, 2018

Disappointing Highly disappointed in the customer service of Roseville Toyota and their lack of taking responsibility for an issue still under warranty. I have a 20 More

by JWV102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cory Lunsford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2018 -

Roseville Toyota responded

Hi this is Cole Anderson, the service director here at Roseville Toyota. I fully understand your frustration that the CV boot is not covered under Toyota warranty. But please understand that any time a vehicle have been altered from it stock equipment Toyota will not cover anything that it affects, and I see these CV boot fling grease all the time when the trucks are lifted, because, as you stated we sell these trucks already lifted and when we do Toyota will not cover anything that is affected by the lift. however when we do sell these trucks we have an agreement with the lift company that they will cover anything that is affected by the lift and they also will cover anything that is replaced with in the lift kit just as if it was stock. Now this is the agreement that we have with the company. I do not know what the warranty is when lifts are installed after the time of sale and paid for by the customer as we are never involved in that conversation. When the angle of the CV shaft has been altered to this degree it causes the boot to rub together causing the boot the wear. If the truck was stock we would not have this concern. That is why Toyota will not cover the repair, please understand If the repair would be covered and Toyota would authorized the replacement that means Toyota would pay for the repair and we would all be happy. Once again I do understand your frustration because I do deal with this concern quite often because of lifted trucks. If you would like to reach out to me, I will contact the lift company and be an advocate for you to get this repaired. I would contact you but based on this review I have no way to identify you or the truck. Cole Anderson 916-774-4840

August 31, 2018

New brakes Corey Lunsford made the process a breeze. I was in and out- with no surprises. 5 star service. Roseville Toyota has earned my respect! I will continu More

by ericdsmeltzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Lunsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2018

Great dealership, great service Service writer, Sean, recommended bringing my car in for the needed service. That specific service comes with a rental. Rental was clean and so conven More

by Heather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
August 30, 2018

Excellent experience (as always) Excellent customer service from the first moment. Great, timely communications, friendly people everywhere. High quality work throughout. Ive been com More

by tamar.garrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Wenham
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2018

Good personal! All employees very friendly . Maintenance team great! Kile from Toyota service team give me are good time for service. Great work! Thank you Toyota! More

by SERGVARANTSOU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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