Roseville Toyota - Service Center

Excellent thoughtful sevice I was impressed from my first phone call to the end. Even the shuttle driver was very helpful and accommodating Will definitely use them in the futur I was impressed from my first phone call to the end. Even the shuttle driver was very helpful and accommodating Will definitely use them in the future More

Making a wrong right I think now that I will only be working with Shane My trust my be restored Cory was very understanding and seen to my problem and picked me out a man I think now that I will only be working with Shane My trust my be restored Cory was very understanding and seen to my problem and picked me out a man that will make sure my car is safe. So I feel much better. More

Very friendly people with high quality work. I always have a great time at the toyota dealership. Shane does a great job with my car and the rest of my family's cars. Everyone is friendly, the pr I always have a great time at the toyota dealership. Shane does a great job with my car and the rest of my family's cars. Everyone is friendly, the prices are fair, and the work is consistently great quality. More

oil change First time I arrived without an appointment. It was very busy, yet I was greeted and sent to my service rep. Kyle Schumacher. As always, Kyle was ver First time I arrived without an appointment. It was very busy, yet I was greeted and sent to my service rep. Kyle Schumacher. As always, Kyle was very courteous and expedient . I was out in 45 minutes and with a car wash. Thank you, Kyle. More

I had to bring my car back but Derek was really accomodating Derek was professional and i feel he adjustedprice due to my loyalty and didntcharge for diagnostic knowing i had already brought it in. I appreciate Derek was professional and i feel he adjustedprice due to my loyalty and didntcharge for diagnostic knowing i had already brought it in. I appreciate the extra steps to making the experience a good one. More

It was great experience Was a great experience thank you for all the hard work I will be back again thank you have a great day and weekend see you next time Was a great experience thank you for all the hard work I will be back again thank you have a great day and weekend see you next time More

“Express” Service. HA A simple 5k mile service that I waited for at the shop, and quoted 1 hr. After waiting for nearly 2 hours, I asked the service rep about my truck. I A simple 5k mile service that I waited for at the shop, and quoted 1 hr. After waiting for nearly 2 hours, I asked the service rep about my truck. I was told it’d been done for awhile. He owned up to the mistake, though it wasn’t terribly busy at the time, which I appreciated. He said truck was washed and ready and that Valet would have it right out to me. After waiting another 20 minutes outside, while watching nearly the entire Toyota staff chit chat and hang out since it was nearing close of business, I finally see my truck driving out the backlot expecting it to be ready. Low and behold, it took a quick turn and disappeared into the car wash, which they said was already complete. After another 10 minutes standing there, my truck finally arrived. 2 1/2 hours is not what I would call an “Express Service”. This was the ‘18 Tacoma’s very first 5k service too and I am sadly disappointed. Will be taking my business to Folsom Toyota from here on out. More

Great job by Jon and the rest of the Service team. I needed to take care of a urgent airbag recall on my 2013 4Runner. Called the "Recall Service Number" and they told me it would be about 10 days befo I needed to take care of a urgent airbag recall on my 2013 4Runner. Called the "Recall Service Number" and they told me it would be about 10 days before an available appointment date. This vehicle is my daily driver and the call center told me they could not provide a loaner. I knew that was not true due to Senate Reports regarding the scope of this recall. I decided to call Roseville Toyota directly. They got me in the same day and the repair only took about 2 hours. They also told me about a torn CV axle boot (that I was already aware of). When I explained my frustration about my on going issue with torn CV boots on this vehicle (this is 3rd set at 83,0 00 miles) Jon spoke to the Service Manager and was able to get that repair done at a reduced rate. All repairs were done timely and Jon was straight forward and did not try to over sell. Thanks Jon! That was the best dealet service experience I have had in a very long time. I will definately be back when needed. More

Roseville Toyota I.showed up to the service center near closing time. I had a tire that was losing air and the techs couldn’t see a nail or anything obvious that might I.showed up to the service center near closing time. I had a tire that was losing air and the techs couldn’t see a nail or anything obvious that might be causing it. They took my van into the garage, put it up on a rack & found a small nail stuck between the tire treads. They not only fixed it, they didn’t charge me!! Thank you so much! Thanks More