Roseville Toyota - Service Center

Poor customer service and follow up I tool my truck in to have the air bubbles in musicale lumar fixed. I was told it would be replaced. The truck came back dirty and nothing was replac I tool my truck in to have the air bubbles in musicale lumar fixed. I was told it would be replaced. The truck came back dirty and nothing was replaced. Instead they tried to pop the bubbles and sat the marks left behind where rock chips. My brand new truck is still not fixed. And i called in last Week and lettura a message to get it fixed, and no one has called me back. More

We are only human. Everything started off okay, not great, but just okay. The jack wagon service advisor I had ignored me as I was standing at his desk. I explained my i Everything started off okay, not great, but just okay. The jack wagon service advisor I had ignored me as I was standing at his desk. I explained my issues, starting with hard shifts, and a noise coming from my front end suspension. The car is left with you for a long amount of time. I did have an appointment. At 5:45 pm I get a call from my service advisor, my car is ready. The transmission was updated, awesome! The front end noise is coming from your trailer hitch. I asked him how my front end noise is coming from the rear. He explained to me that him and his techs are only human. He also said I have 12 mins now to get my car. Awesome. Let me get to Roseville in Citrus Heights in 12 mins. He was “human” enough to stay for a few extra mins. Thanks. Getting into my truck, I noticed there were fingure prints all over my touch screen stero. The car must of been kept running for no reason because there was big difference of gas levels from when I dropped it off to when I got it back. Or maybe it had something to do with the nearly 30 miles that were driven in my truck. So the next day I went to Maita Toyota without an appointment. Explained the problem to the service advisor who was friendly. He put a tech in my car with me immediately to identify the noise. Once the tech heard enough. I went and filled out paperwork with my friendly advisor. He ordered and paid for my Uber ride home. About 2 hours later I get the call. This call was explaining the front end noise. He didn’t say it was a trailer hitch. He didn’t say they were only human. He told me my skid plate was missing a bolt. Something that your techs neglected to check. Something that was so easy to fix. Something that will make me go to there service centers over yours. The problem was fixed to my satisfaction. More

Maintenance & Brakes My concerns were addressed and service was completed in the recommended time frame. A big THANK YOU to Steve and the service team! Great experience! My concerns were addressed and service was completed in the recommended time frame. A big THANK YOU to Steve and the service team! Great experience! More

Routine service with Great customer service It was time for my toyota tundras 30k mile service. I had an appointment for 8:40 am I showed up at 8:30am and was promptly greeted and checked in. Ta It was time for my toyota tundras 30k mile service. I had an appointment for 8:40 am I showed up at 8:30am and was promptly greeted and checked in. Talked to a service advisor and was told it would be about an hour. Offered me a ride that I declined and said I would wait. ( it’s a 40 min drive for me. I pass two other toyota dealerships to go here). 45 min later my phone rang and my truck was ready. Everyone I talked to that day had a smile, was helpful, and answered any questions I had. More

Prius Having a dead Prius with my wife incapacitated at home on a Saturday afternoon wasn’t my Idea of a perfect day? I had called AAA and they had dispatch Having a dead Prius with my wife incapacitated at home on a Saturday afternoon wasn’t my Idea of a perfect day? I had called AAA and they had dispatched their “Prius” tech but was unable to replace the battery since the bracket holding the battery had changed. Finally getting a tow truck to take the “dead” Prius to a dealer late Saturday afternoon I expected the worst? The service rep Courtney assured me she would do everything in her power to assist me. In less than an hour my battery had been replaced, the vehicle washed and I was on my way home. My hat off to Courtney and the techs at Roseville Toyota. More

They take great care of the customer and the vehicle I had a great experience with Toyota Roseville. From the ease of scheduling the appointment online, checking in, receiving a complimentary beverage fr I had a great experience with Toyota Roseville. From the ease of scheduling the appointment online, checking in, receiving a complimentary beverage from the cafe, and being shuttled to and from home, to great communication from the staff—communicating expectations and updates on the vehicle. The experience was stress-free. More

Very nice Thank u for getting my truck in and out of Service and the complementary coffee and Setting up my next appointment and try to have good Customer serv Thank u for getting my truck in and out of Service and the complementary coffee and Setting up my next appointment and try to have good Customer service More

Routine maintenance The individuals in the service center seemed angry. They did not give their names or introduce themselves. One of the individuals became argumentativ The individuals in the service center seemed angry. They did not give their names or introduce themselves. One of the individuals became argumentative when I asked a question. I have never been treated this way before at Roseville Toyota. It is unlikely I will purchase any more vehicles from this dealership. More

Awesome and easy service! We took my wife's Avalon and my Tundra into Roseville Toyota for service. Our Service Consultant, Shane O'Neill always makes our appointments and ser We took my wife's Avalon and my Tundra into Roseville Toyota for service. Our Service Consultant, Shane O'Neill always makes our appointments and service so very easy. He is always on time with everything he plans for us! Excellent service and it is very much appreciated. Thanks Shane! More

Quick efficient service Went to service for the 80000 mile check-up. Car was turned around in 45 min. Granted this was the quickest I've seen them move but my other experie Went to service for the 80000 mile check-up. Car was turned around in 45 min. Granted this was the quickest I've seen them move but my other experiences have been quick as well. More