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Roseville Toyota - Service Center

Roseville, CA

4.3
2,159 Reviews

2,159 Reviews of Roseville Toyota - Service Center

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September 26, 2022

The service is not fully explained to you. They put a list in front of you and if you ask any questions. The answer is if you don’t want it , we can remove that. I would like to know if the More

by MHM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Roseville Toyota responded

Hello, we strive to be transparent with you throughout the service process. I regret to hear this was not the case at your last visit and would like the opportunity to make things right. Please contact me at the number below so we can discuss this further, thank you. Cole Anderson 916-527-6211 Service Director

September 23, 2022

The service department is outstanding. Paul S. Was professional and took of me as a very important customer. Paul communicated throughout the whole service that was required to get my ba More

by Tlange
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Sep 26, 2022 -

Roseville Toyota responded

We love to hear that! Our service team is dedicated to communicating with you throughout the process in order to get you back on the road as quickly as possible. Stop by Roseville Toyota any time!

September 17, 2022

Dealership was very organized all the way around and also clean and everybody’s working together and seemed happy More

by Roberto Padilla Sr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Wenham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Roseville Toyota responded

Thanks for the wonderful review, Roberto! The Roseville Toyota team works hard to make your experience the best it can be. We're here if you need anything!

September 17, 2022

Elmer did a great job. He was nice and was very helpful. Answered all questions that I asked. Helped to clear up a warranty issue for me. More

by johnwilliamson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmer
Sep 19, 2022 -

Roseville Toyota responded

Thanks for shouting out Elmer, John! We're always happy to help at Roseville Toyota!

September 17, 2022

I met Larry and Payton today for my Prius Hybrid. Service. Both are very friendly and helpful. Payton took good care of his client from a-z. Very satisfied with the service from Roseville Toyota dea More

by phamtracy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paton and Larry
Sep 19, 2022 -

Roseville Toyota responded

We love to hear that! No one likes a service appointment, but we try to make it as quick and easy as possible. Roseville Toyota is here for you!

September 15, 2022

I needed a regularly scheduled maintenance and Gary took care of me right away. Even went above and beyond on an issue with a wire harness. Awesome job!! More

by SSGT2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary
Sep 16, 2022 -

Roseville Toyota responded

We're thrilled to hear that! Our service team always goes above and beyond for our valued customers. See you next time at Roseville Toyota!

September 09, 2022

They definitely overbooked by looking at the line of cars backed up into the street at the automall. At the end, my service representative called me to advise me the job was done. When I approached his desk, More

by saychow03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Man of Inidan decent
Sep 13, 2022 -

Roseville Toyota responded

Hello, I’m sorry to hear about your experience with us. We are dedicated to treating everyone with professionalism and respect and this situation does not reflect those values. It would be helpful to learn more about your visit in order for us to improve. Please feel free to give me a call directly whenever is convenient for you, thank you. Cole Anderson 916-527-6211 Service Director

September 05, 2022

Cory in the service department is my regular go to guy, and he’s awesome! I drive for a living, so my car goes in for service quite often. Couldn’t ask for a better service department! More

by cmc162u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Lunsford
Sep 06, 2022 -

Roseville Toyota responded

We truly appreciate the 5-star review! It's our goal to keep your vehicle running smooth and efficient. Safe travels from Roseville Toyota!

September 02, 2022

Brought Toyota Tacoma PU in for oil & filter, and transmission fluid change. Next day had a puddle of transmission fluid on floor of garage. Turns out to be a bad gasket on drain plug. Too bad they d More

by lbridgman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Roseville Toyota responded

Hello, I’m sorry to hear about your gasket and drain plug. It is our goal to make sure your vehicle is safe and road-ready after every service appointment. Please reach out to me at the number below so we can make things right, thank you. Cole Anderson 916-527-6211 Service Director

September 02, 2022

Sam was efficient and smiled frequently. He was attentive. Everyone was efficient. I got in and out in a reasonable amount of time. More

by rhonda01403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel
Sep 02, 2022 -

Roseville Toyota responded

We're thrilled to hear your visit was timely and efficient! Thanks for the five stars and we hope to see you back at Roseville Toyota soon!

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