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Roseville Toyota - Service Center

Roseville, CA

4.3
2,159 Reviews
Call Service Center (916) 782-2163

2,159 Reviews of Roseville Toyota - Service Center

Sort by
August 24, 2022

Waited almost 3 hours at dealership and then told wrong part ordered. Sam from Service Dept handed me free oil change certificate which was appreciated. Been waiting since September 2021 for Part. Once Col More

by rosevillealice68
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam from Service Dept, Cole Anderson
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Aug 30, 2022 -

Roseville Toyota responded

Hello, thanks for leaving us feedback. I’m sorry your part order is taking longer than expected, but our service team is working diligently to get it to you. Feel free to reach out to me anytime at the number below, thank you. Cole Anderson 916-527-6211 Service Director

August 22, 2022

Overall check in , service and pick up went well. The only issue was I was quoted the incorrect cost for the oil change Peyton did help by applying a dealer coupon and got the price down but still h More

by DSd.att.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peyton provided excellent service to get my car repaired and back
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Sep 02, 2022 -

Roseville Toyota responded

Hello, thank you for your review. We’re glad to hear your service and pick up went smoothly but also want to apologize for the level of communication regarding the oil change quote. I’d like the opportunity to discuss your experience in more detail. Please give me a call at the number below when convenient, thank you. Cole Anderson 916-527-6211 Service Director

August 19, 2022

Sam Vegas was excellent Very patient with me A wonderful adviser The best I have ever had actually!!!!!!’n More

by Judy100
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel tire expert
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Aug 25, 2022 -

Roseville Toyota responded

Judy, thank you for your great review and for trusting us with your vehicle. Nothing pleases us more here at Roseville Toyota than reading about the wonderful experience you had working with our Service Team. Please let us know if we can be of any further assistance.

August 17, 2022

Service representative Kyle Shumacher is an excellent representative, his service is very helpful and great! More

by 65blewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2022 -

65blewis responded

I just cannot express my appreciation for having Kyle Schumacher as my servicr representative whenever I have my car service there, he takes the time to explain things, and always keeps you up-to-date on the service being done. Much Thank you for his services as an excellent customer service representative!

Aug 18, 2022 -

Roseville Toyota responded

Thank you for trusting us with your vehicle and choosing Roseville Toyota. We appreciate your perfect star review, and our Service Team will always be here to assist you with any future needs.

August 14, 2022

Shane our service writer was very helpful and very knowledgeable his professionalism is top notch. More

by tfoletta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cole Anderson, Shane Oneill
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Aug 15, 2022 -

Roseville Toyota responded

Thank you for giving us at Roseville Toyota 5 stars. We're so glad to learn that your encounter with our Service Team was so helpful and professional. We greatly appreciate you choosing our dealership for your vehicle services. We are here for you if you need further assistance.

August 13, 2022

Mr Chris Martinez of Roseville toyota service department gives a very good customer service. Explain everything and listen to your needs . And is also very helpful. More

by bernardo_noe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2022 -

Roseville Toyota responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!

August 12, 2022

The service was as everyone’s. There were no problems with the service and I am satisfied with the result More

by jeffdavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmer
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Aug 13, 2022 -

Roseville Toyota responded

Jeff, thank you for your five-star review. It was our pleasure to provide a positive dealership experience. Our Service Team will always be here at Roseville Toyota to assist with any future needs.

August 07, 2022

Always good service always do a great job in fixing anything that is a problem More

by Bill virbel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Conor and Cole, Cole Anderson
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Aug 08, 2022 -

Roseville Toyota responded

Thank you for trusting us with your vehicle and choosing Roseville Toyota, Bill. We appreciate your perfect star review, and our Service Team will always be here to assist you with any future needs.

August 06, 2022

Bad service, they never informed me the status of my car until I call like 20 times More

by Ivan_areas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2022 -

Roseville Toyota responded

Hi Ivan, I apologize for the level of communication you received about your vehicle. I would appreciate the opportunity to speak with you about this and look forward to receiving your call, thank you. Cole Anderson 916-527-6211 Service Director

August 02, 2022

Always have been happy with the service and the friendly people. Easy to make appointments More

by Vicki.l.gardner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rae Swanson
Report | Print
Aug 03, 2022 -

Roseville Toyota responded

We're pleased to know you recommend our easy, friendly service with 5-stars. Thank you Vicki!

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