Roseville Toyota - Service Center

Completely satisfied Drove up and from the start everyone was excellent. I was greeted by a porter to which she referred me to my advisor. He then quickly took my info and Drove up and from the start everyone was excellent. I was greeted by a porter to which she referred me to my advisor. He then quickly took my info and I was on my way back to work. More

Great customer service! I appreciate the service that is done on my car and the courteousness that all the representatives show. Roseville Toyota has consistently shown grea I appreciate the service that is done on my car and the courteousness that all the representatives show. Roseville Toyota has consistently shown great customer service! More

Great service by the team Excellent personable service by both of them. They were informative and professional. They answered all my questions and recommended a service plan. G Excellent personable service by both of them. They were informative and professional. They answered all my questions and recommended a service plan. Great teamwork. I live Roseville Toyota! More

Outstanding!!! Mr Sullivan has built a wonderful business with outstanding employees such as Chris Martinez. No question or problem is too small. I know I'll alway Mr Sullivan has built a wonderful business with outstanding employees such as Chris Martinez. No question or problem is too small. I know I'll always receive the best treatment and service. More

Roseville Toyota Service Center Took my car for the usual 6 month check-up - multi point inspection, tire rotation & oil change. We always take our 2 Camrys here to be serviced and a Took my car for the usual 6 month check-up - multi point inspection, tire rotation & oil change. We always take our 2 Camrys here to be serviced and always ask for Shane because we get good quality service from him. More

Personalized service Fast friendly, texted me when my car was done and took care of all my concerns. I don’t remember my service managers name but she was heading to Flor Fast friendly, texted me when my car was done and took care of all my concerns. I don’t remember my service managers name but she was heading to Florida to a cheerleading camp. She was so helpful and easy to deal with. More

Get AC working Sean listened to the problem and gave the technician the information needed to fix the problem. It was the blower fan that needed replacing, they had Sean listened to the problem and gave the technician the information needed to fix the problem. It was the blower fan that needed replacing, they had to order it & in 2 days it was fixed. Thanks, Mike More

Shady behavior Took car in for routine servicing. Waited for car. Called to service desk and told oil pan plug was stripped and wherever I took it last did it and it Took car in for routine servicing. Waited for car. Called to service desk and told oil pan plug was stripped and wherever I took it last did it and it would cost over $500 to fix it. I called the certified mechanic that did the work previously for me and he wanted to come see the car and what was the problem. The dealership refused to let him. My mechanic said have my car towed to my house and he would service car. Dealership was offering free tire rotation with service and was charging me for that service because the servicing was not done. I had to get quite angry for charge to get waived. When I got my car home, the mechanic said my car no longer had hybrid oil in my car- it was old used oil. Replacement of damage done by Toseville Toyota for parts was $200 . More

Fraud I took my 4Runner in for its last service included when I purchased it at Roseville Toyota. They claim they inspected it and performed a tire rotation I took my 4Runner in for its last service included when I purchased it at Roseville Toyota. They claim they inspected it and performed a tire rotation. One item they indicated that required attention was the “in-cabin air filter”. I told the service writer that I changed it about a month ago and then she xx’ed her way out of it saying it may be the area where you lived which caused it to be dirty. When I returned home I checked it and it was clean. I should report them to the Bureau of Automotive Affairs. Maybe I should now that this survey reminded me that I was getting deceived! More

Found issues after I got my car back I came in to get an oil change and it took over 2 hrs when it was suppose to be 1 hr. Then when they went to get my car, they lost my keys and hate to I came in to get an oil change and it took over 2 hrs when it was suppose to be 1 hr. Then when they went to get my car, they lost my keys and hate to wait an extra 20 min. When I recieved my car, my key fob attachment was broken off for some reason. Then my maintenance light was not reset and is still on. Then when I went to lock my car it wouldn't lock so i notice that the weather strip in my trunk was taken apart and not put back in. I called and have been waiting for a service person to call back and have not received anything. Usually I have a great experience but this time was not so great. I'm still waiting for this to be fixed More