Roseville Toyota - Service Center

This was my first experience for service at Roseville Toyota and my expectations were very much exceeded! Kyle was my service advisor and he was very friendly, knowledgeable and professional. He gave me Toyota and my expectations were very much exceeded! Kyle was my service advisor and he was very friendly, knowledgeable and professional. He gave me a quote right up front and kept me updated throughout the entire service. Once my car was finished, he explained everything that was done to my car and gave me recommendations. I definitely recommend Roseville Toyota for service. I’ll be going back for all of my future service needs! More

I highly recommended Roseville Toyota their employees make the difference, Jason is knowledgeable and professional customer service is the best very much appreciated as a customer! make the difference, Jason is knowledgeable and professional customer service is the best very much appreciated as a customer! More

Went to dealer with coupon they sent for oil change. After over an hour wait they texted to say they recommended air filter change which doesnt seem it shoukd take an additional hour! Was tied up for After over an hour wait they texted to say they recommended air filter change which doesnt seem it shoukd take an additional hour! Was tied up for over 2.5 hours - never dreamed oil and filter change would take so long. Won't do that again! More

30K mile scheduled maintenance, 2015 Prius. The service process was well organized and staffed. I was assisted by five different individuals, one after the other, starting almost immediately The service process was well organized and staffed. I was assisted by five different individuals, one after the other, starting almost immediately when I arrived. My total combined wait time was less than 10 minutes. Everyone was personable and professional. All my concerns were addressed, all my questions answered. The car was ready to be picked up on schedule. I have no suggestions for improvement other than lowering the cost. More

Got was was promised in a timely manner. Shane was excellent. Very professional and helpful. Shane was excellent. Very professional and helpful. More

My latest service was the worst experience so far. I had an appointment but still spent over 3 hours at the dealership.. when I heard nothing after 2 hours, I stood and waited for over 20 min for my r I had an appointment but still spent over 3 hours at the dealership.. when I heard nothing after 2 hours, I stood and waited for over 20 min for my rep just to find my car had been done and he had a stack of done service sheets that he dug through to find it. No apology or explanation . I waited another 25 min for my car while the valet brought down car after car walking past my car each time. I even went up and asked again that I’m still waiting and the guy said my keys weren’t there so someone is getting it and returned to his conversation with another worker. . Horrible experience. More

Shane was great. I had my car serviced promptly and was informed via phone call to pick up my SUV. I had my car serviced promptly and was informed via phone call to pick up my SUV. More

Courteous and professional staff. Service was performed in timely manner. Waiting room was crowded and social distancing re Covid was not possible. Service was performed in timely manner. Waiting room was crowded and social distancing re Covid was not possible. More

Efficient, professional, straightforward and no hokus polish. Always has been regarding servicing our Toyota Camry. polish. Always has been regarding servicing our Toyota Camry. More

Great customer service, easy to make an appointment, speedy service appointments and I don’t ever feel like I’m overpaying for services I don’t need. speedy service appointments and I don’t ever feel like I’m overpaying for services I don’t need. More