Roseville Toyota - Service Center

Lack of customer service Discussed work order, declined oil grade selected by dealer (full synthetic at $115), asked for blend as I’ve had in my Tundra for 15yrs and was told Discussed work order, declined oil grade selected by dealer (full synthetic at $115), asked for blend as I’ve had in my Tundra for 15yrs and was told they needed to check. They came back plugged in lots to computer, printed out new order and asked to sign. I signed and then realized he was STILL CHARGING ME FOR FULL SYNTHETIC AT $115, and WASN’T going to tell me. I confronted him and I asked why is it still $115 for blend? The answer I was given was, “we can’t do that, you have to get full synthetic”. Uh, no. I will go down the street and they will give me what I’m asking for at a much cheaper price. And they will wash my truck inside and out WITH my hitch attached as it’s been for 15years prior. I will NOT BE COMING BACK AND WILL NOT SPEAK WELL AS ALL MY EXPERIENCES AT THIS PARTICULAR PLACE HAVE BEEN UNPLEASANT. More

Service by Courtney This is the second time I’ve used Courtney as my service advisor and she continues to do an outstanding job with her customer care!! This is the second time I’ve used Courtney as my service advisor and she continues to do an outstanding job with her customer care!! More

Service review Excellent service by my service advisor(Cory Lundsforf). Very prompt and provides constant updates throughout the process. Always very honest, without Excellent service by my service advisor(Cory Lundsforf). Very prompt and provides constant updates throughout the process. Always very honest, without giving the impression you are being taken (straight shooter). More

Car oil change Alex was very friendly, since I didn’t have appointment he let me know that it may take them 2-3 hours to finish. And His mechanics finish the job in Alex was very friendly, since I didn’t have appointment he let me know that it may take them 2-3 hours to finish. And His mechanics finish the job in 2hours . Great job More

Service Review Adam was an excellent advisor. He listened carefully to our concerns. However, had to return d next day for a service not performed by tech Adam was an excellent advisor. He listened carefully to our concerns. However, had to return d next day for a service not performed by tech More

Great timely service Scheduled an appointment, got there and it was smooth sailing...in and done within an hour! Our service rep Derek was awesome and very attentive! Scheduled an appointment, got there and it was smooth sailing...in and done within an hour! Our service rep Derek was awesome and very attentive! More

Great experience I did not have to wait long for my car to be finished but while I did wait they have comfy chairs, tv, coffee and free WiFi! I did not have to wait long for my car to be finished but while I did wait they have comfy chairs, tv, coffee and free WiFi! More

The service that I had on my vehicle was done properly. The service on my car was done properly. I was advised about my tires, that I needed a new set do two Nails in two of them. Afterwards I was given a s The service on my car was done properly. I was advised about my tires, that I needed a new set do two Nails in two of them. Afterwards I was given a store credit for the two tires because there was not enough miles on them originally. I was pleased More

Poor Service I always have to be checking status on my vehicle due to when it is down they park it for a while and don't call me. I Alway wait for my vehicle and i I always have to be checking status on my vehicle due to when it is down they park it for a while and don't call me. I Alway wait for my vehicle and it happens every time. The service advisor was on the phone, so he pass me to someone that didnt know what the recomendation were. So I had to hunt for another seevice advisor to explain what was needed to be done on my vehicle. Customer service has decrease over a 5 year time. I was going to buy a truck from your site, but not any more. More

Long wait (2 hours) for an oil change. They forgot to install the air filter even though I put it on the seat and told the attendant it was there. (2 hours) for an oil change. They forgot to install the air filter even though I put it on the seat and told the attendant it was there. More