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2,158 Reviews of Roseville Toyota - Service Center
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May 17, 2018
Maint.appt Intake was easy and fast, service was done as estimated and on time . Friendly staff At the end of service, adviser offered to do next service appt. Intake was easy and fast, service was done as estimated and on time . Friendly staff At the end of service, adviser offered to do next service appt. which was a nice gesture. More
by ALEX KIN
Verified CustomerEmployees Worked With
Frank Bravo
May 17, 2018
Review Showed up for a 10:20 am appointment at 10am for oil change. Service members always have a hard time finding my information every time I call to sche Showed up for a 10:20 am appointment at 10am for oil change. Service members always have a hard time finding my information every time I call to schedule my appointment and when I show up because my last name is misspelled in the system and has never been changed to solve this problem for future appointments. The service rep gave me a timeframe of 1 hour to 1.5 hours. At approximately 11:45 I started to walk around the retail area waiting for my name to be called or my phone to ring and while doing so I Walked by the service rep who was chatting with another employee. 12:30 arrived and I’m still waiting for an announcement that my car is ready. I take the initiative to walk over to the office of the rep and she walks past me as I’m walking into the office. A few minutes later she shows up and asks if I received her text message that she sent at 11:30. I didn’t receive a text or any other form of contact that my car was ready. I’m not sure why I would receive a text message for my service completion when I have always been contacted by phone call or intercom announcement in the past. I’m also not sure why an hour had gone by and there was no contact from the rep who had walked past me several times during that hour time frame. There were no text messages sent to my phone by the computer the rep used and she admitted that this has happened before so why would she not use another form of contact to let me know of the service completion? I’m still debating on whether or not to return to this location now that my service contact is up and I have other choices. More
by JENNTURGEON
Employees Worked With
I don’t know her name
May 17, 2018
Good service trying to get my keys is a different story When I went to get my keys I could see my truck in the parking lot and it was locked but the window was down I told the lady at the desk that I didn't When I went to get my keys I could see my truck in the parking lot and it was locked but the window was down I told the lady at the desk that I didn't appreciate the fact that I never leave my truck unlocked. She stud there and argued with me. I have bought 5 new cars and at least 7 used car from you and have had all my service done there. And never been treated like that before. Looks like I might have to start going to Folsom Toyota More
by dlMARTIN45
Employees Worked With
Paul Hernandez
May 17, 2018
I had a emergency need for service. Cory took care of the se I had an emergency need for service. Cory handled the service very smoothly and had my car ready with new oil pan in same day. I had an emergency need for service. Cory handled the service very smoothly and had my car ready with new oil pan in same day. More
by SUSAN27
May 16, 2018
Advisor Jon Pepper is an exceptional advisor I will always have him help me He made my visit as painless as possible Besides being friendly he is knowle Jon Pepper is an exceptional advisor I will always have him help me He made my visit as painless as possible Besides being friendly he is knowledgeable and great to deal with More
by SROSEN183
Employees Worked With
Jon Pepper
May 16, 2018
Worst service department ever. I would not recommend I would rather drive an extra 30 minutes to go to any other Toyota dealership. If I could sell my car and break somewhat even it would be gone immedia I would rather drive an extra 30 minutes to go to any other Toyota dealership. If I could sell my car and break somewhat even it would be gone immediately. The service at this dealership has made me callous and removed all possibilities of ever buying a Toyota again. They should seriously fire every person they have in service, especially the ones that deal with customer service, or at the very least heavily retrain them. Every time they take over an hour to do an oil change or other minor maintenance and then the service writers that are supposed to call you up, are too busy playing games on their phones or texting their friends to care about their jobs. And this was the same kind of “service” we received in numerous visits. I once watched my car get parked and sat and waited to be contacted for it for another 30 minutes before I walked up to the girl, texting on her phone (not on a lunch break either), and asked her if my car was ready to which she replied it will be done when I call you up. 10 minutes later she called me up and said “it just finished”. I wish that I had names of these people so they could be dealt with, but honestly it’s not just one time, one trip, it’s every time and they’ve all been horrible except one nice young man that works in sales. I can not express enough that the service department is terrible, and will never get a recommendation from me. If I could give them 0 stars, I wouldn’t hesitate. This is forcing me to pick an employee, however they are not the ones responsible for this atrocious service but rather the survey won’t let me complete it without selecting it. No one has been a pleasure to interact with from service. More
by Gumbi143
Employees Worked With
Other Employees :
Cole Anderson, Darrell Dela Torre, Shane Oneill, Jim Stockman, Paul Hernandez
May 16, 2018
Great Service Great service and thorough check up. My only negative comment is that the tire alignment and wheel balancing should be free for every purchased of bra Great service and thorough check up. My only negative comment is that the tire alignment and wheel balancing should be free for every purchased of brand new tires More
by ANDRECONCEPCION
Employees Worked With
May 16, 2018
ALL GOOD!! CHRIS, A service writer is the best in the business and keeps you informed on your vehicle. He will take advantage of any discounts offered by the d CHRIS, A service writer is the best in the business and keeps you informed on your vehicle. He will take advantage of any discounts offered by the dealership without your asking and stick with problems till solved. He understands for the most part the problems you may be having and works to solve these in a short amount of time. More
by BOBANDB
Employees Worked With
May 16, 2018
Great Servive As usual! Fast, friendly, efficient service from the first call to schedule, to the pick up after the service. Everyone is eager to help. Thank you As usual! Fast, friendly, efficient service from the first call to schedule, to the pick up after the service. Everyone is eager to help. Thank you Roseville Toyota! More
by Jan Roeser
Employees Worked With
Jonathan Pepper
May 16, 2018
awsome, great from the reception to picking up the car. Kyle, the service advisor, was great, explained everything that Roseville Toyota was going to do. When a problem came up he advised me of the small a Kyle, the service advisor, was great, explained everything that Roseville Toyota was going to do. When a problem came up he advised me of the small amount of extra time it would take to check it out and see if the part was in stock, unfortunately the part had to be ordered and he set up an appointment for the car to be returned and repaired. Everything went smoothly on the return to have the item repaired. More
by RONPYLE
Employees Worked With
