Roseville Toyota - Service Center

Service Everybody was great the only constructive criticism I have is that when I requested a wash and vacuum it was done poorly at best thank you Everybody was great the only constructive criticism I have is that when I requested a wash and vacuum it was done poorly at best thank you More

Nice, uneventful All my car needed this time was an oil change. Everyone I encountered was very pleasant. I have always been happy with the care given my car. All my car needed this time was an oil change. Everyone I encountered was very pleasant. I have always been happy with the care given my car. More

Toyota Service Rocks with Great Customer Care I have two newerToyota vehicles. My warranty just expired and my extended warranty and service contract just kicked in. I needed some things done on b I have two newerToyota vehicles. My warranty just expired and my extended warranty and service contract just kicked in. I needed some things done on both vehicles and TOYOTA came through with flying colors. They comped a rental RAV4 while my repairs were being done and everything was no charge! I would never buy another vehicle without an extended maintenance warranty and service warranty. Due to my planning ahead, all maintenance issues are taken care of for 10 years or 105,000 miles. More

These folks deliver what they promise. This dealership is fair and honest. Their department heads are truly committed to making your worst fears easily managed, understood and fair priced. This dealership is fair and honest. Their department heads are truly committed to making your worst fears easily managed, understood and fair priced. I’m not only a Toyota fan, but a truly Roseville Automall Toyota fan. More

Installation of heated seats turned into a nightmare Sally in the Service Dept was awesome. She knows her job and clearly cares about the customer. She calls back when she says she will unlike others. Sally in the Service Dept was awesome. She knows her job and clearly cares about the customer. She calls back when she says she will unlike others...My brand new 2018 truck went in to have heated seats installed, a two day process and a five hour round trip for us to take the truck in. We got a call at the end of the second day that the truck was done and ready for pickup then a few minutes later a second caller left a message that that my truck had been hit in their parking lot by one of their employees. A truck with 850 miles on it now had been in an accident. Needless to say I was very, very unhappy. Numerous phone calls to the dealership to find out what had happened and what they planned to do about it went unanswered. Call after call, I left messages asking for a call back. Finally someone got back to me and sent a picture and said that they were sending my truck to a body shop for repair and it would take about a week. I waited a week and hadn't heard if my truck was repaired so I called and played phone tag again. The gentleman in the vehicle loner dept. by the way was great and gave me a name to ask for. I had taken my truck in on May 1st and they brought it back to me on May 12th, the damage appears to have been fixed. I understand that accidents happens but the very least a customer should expect are return phone calls in a timely manner. This came on the heels of the finance dept. taking over 3 weeks and many phone calls to correct my address and mail me a refund check. If I could work with Sally in in the Service Dept. the future I'd be happy. More

What you hope for Facilities are nice, staff is friendly, helpful and communicative. Kept me informed while I waited, and even washed my car before I picked it up. Facilities are nice, staff is friendly, helpful and communicative. Kept me informed while I waited, and even washed my car before I picked it up. More

Thank you for your help!)$$ The service I received was excellent. Paul Koontz was friendly, helpful, respectful, knowledgeable. Other people involved were also friendly, helpful, The service I received was excellent. Paul Koontz was friendly, helpful, respectful, knowledgeable. Other people involved were also friendly, helpful, and respectful. I appreciate it. Thank you! More

Scheduled maintenance. The service department personnel are always very polite, and extremely knowledgeable. They make sure you understand what type of service will be perf The service department personnel are always very polite, and extremely knowledgeable. They make sure you understand what type of service will be performed, and the estimated costs. If other issues are found they notify you right away. I bought my Camry new at Roseville Toyota and would not take it any where else for service. I highly recommend them for your services. More

Fast, efficient and complete At the Roseville Toyota Service Center I was given a 7am appointment with a couple of email reminders and a phone call reminder as well. There wee a l At the Roseville Toyota Service Center I was given a 7am appointment with a couple of email reminders and a phone call reminder as well. There wee a lot of cars waiting in line. The valets were efficient and friendly so I had to wait only a short time to check in with a service advisor. I was given a 90 minute estimate of time to completion. It took them less than 30 minutes to send me and my 2017 Corolla on our way. All in all a painless experience. More

Great Service! I had a limited amount of time and had the nail in my tire taken care of very quickly. My service person was really great! I had a limited amount of time and had the nail in my tire taken care of very quickly. My service person was really great! More