Roseville Toyota - Service Center

Poor customer service really poor Ever since I have been in this dealership hasn’t being of my expectations.. from a simple purchase of two set of new tires on two vehicles and oil cha Ever since I have been in this dealership hasn’t being of my expectations.. from a simple purchase of two set of new tires on two vehicles and oil change... the only honest service and smiling you can find in the cafeteria and the last person a spoke Named Jaime was of my satisfaction ... I stil don’t understand why this place has such poor service in mi experience. I never write negative reviews, but hopefully someone get the attention. Thanks for you time. More

Don’t tell me everything is good when it’s not! Came in for a simple front end alignment and left with the front tires rubbing the inside fender wells. Although my truck is lifted 3” and has after Came in for a simple front end alignment and left with the front tires rubbing the inside fender wells. Although my truck is lifted 3” and has aftermarket wheels/tires on it it’s never rubbed anywhere in the 13 years I’ve had it. Minimal to no follow up from cust. serv. rep. even after I informed her of the problem I was having. Then the following day she went on vacation without handling the situation as well. I had to return to the dealership to have the truck realigned Still no follow up from the dealership. More

Excellent Service. From the moment you drive in to the service department receiving area, you can see how organized they are. After they get your vehicle information and From the moment you drive in to the service department receiving area, you can see how organized they are. After they get your vehicle information and the paperwork is completed, you are escorted to a service advisor who finds out what you need. I had made an appointment for the work and he asked more detailed questions about what I required. There isn’t any high pressure to do additional work, but the advisor made suggestions. I was given an approximate completion time and was called when the work was completed. My vehicle was driven to my location at the service area and I left. My vehicle had been washed by their drive-through car wash. I recommend this dealership to anyone who wants friendly, professional,and knowledgeable service. More

Expediant Service Department was ready and available for me, right at the drop off of my vehicle. I was in for 80,000 mile service, and waited while the work w Service Department was ready and available for me, right at the drop off of my vehicle. I was in for 80,000 mile service, and waited while the work was completed in a very expedient manner. Staff members were friendly and very approachable. It was nice to see the large number of employees, ready and willing to take care of me. More

Always a good experience I have been taking my car here since i bought it. Always been good customer service and the car is in great condition. Will keep coming back I have been taking my car here since i bought it. Always been good customer service and the car is in great condition. Will keep coming back More

It was a pleasure Had the basic 10K mile service performed on my Avalon, at no charge since it was within the two year free maintenance period. They also performed an Had the basic 10K mile service performed on my Avalon, at no charge since it was within the two year free maintenance period. They also performed an unrelated procedure wherein I asked that the lane change turn signal feature be changed from 3 flashes to 5 flashes. This was done within the normal service time even though I was told this would normally add an hour to the normal service time. This all served to make the gratis cup of Starbucks coffee more enjoyable. More

Toyota maintenance Good customer service, appointment went smooth, shuttle service is a great addition. Maintenance team discovered problem quickly and fixed issue in a Good customer service, appointment went smooth, shuttle service is a great addition. Maintenance team discovered problem quickly and fixed issue in a timely manner. The team had me test drive my corolla and ensure the problem was resolved. Great service & free car wash. More

Lack of care This dealership only cares about fast fixes and dissmissal of real concerns and issues that take some time to find and fix. The service advisors and t This dealership only cares about fast fixes and dissmissal of real concerns and issues that take some time to find and fix. The service advisors and the shop forman spew things in the rush of time to kust get rid of the customer saying anything they can to get the customer out without fixong or addressing the problem and informa the customer to retirn with a video of the issue only to tell the customer thst the video they said to being back woth the issue is of no ise and that they meed to see the issue first ha d but fails to even try and reproduxe the issues. The staff are a complete waste of time and effort by a customer tk deal with on any level. More

Poor integrity Phone staff give wrong information. Bought an older RAV 4 and found they did bare bones minimum to get it on the lot. I do not trust them. Phone staff give wrong information. Bought an older RAV 4 and found they did bare bones minimum to get it on the lot. I do not trust them. More

30k service Super friendly and accommodating! My truck was hit during no the service and Natashili took care of it! She was great. Definitely recommend Roseville Super friendly and accommodating! My truck was hit during no the service and Natashili took care of it! She was great. Definitely recommend Roseville Toyota in the future. Thank you! More