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Roseville Toyota - Service Center

Roseville, CA

4.3
2,158 Reviews

2,158 Reviews of Roseville Toyota - Service Center

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May 09, 2022

Same issue with vehicle. Third time it has been there. They could not solve the problem. More

by 1825su95747
Recommend Dealer
No
Employees Worked With
Austin
May 12, 2022 -

Roseville Toyota responded

Hello, I would like the opportunity to learn more about your situation. We strive to provide customer satisfaction and if we fell short of that, I would like to make it right. Please contact me at your convenience so we can discuss this in further detail, thank you. Cole Anderson 916-527-6211 Service Director

May 06, 2022

Kyle my schedule representative was very good and on top of things. I’m pleased with the people and the service. More

by Tmckee
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Roseville Toyota responded

Hello, it's wonderful to see you are pleased with the service you received. We'll see you again soon!

May 05, 2022

Excellent service. Racheal (Ray) was excellent. Got me right in took care of everything . Kept me informed More

by ?
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachael (ray)
May 09, 2022 -

Roseville Toyota responded

Hello, thank you for sharing your feedback about Rachael's excellent customer service. We'll see you next time!

May 04, 2022

I had great service todayfrom Omid. I asked him to help me fix my on screen texting in my car. He went above and beyond taking 15 minutes of his time to figure it out. It works now. Tha More

by bobbiebradley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omid
May 04, 2022 -

Roseville Toyota responded

Hello, we're pleased to see Omid provided you with great service during your visit. We'll see you next time!

April 29, 2022

Very smooth service from the time I checked in my Tacoma to the time I left. My service rep Alexander was great, answered all my questions and was very courteous. More

by AP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander
May 04, 2022 -

Roseville Toyota responded

Thank you for the great review! We're happy to hear that Alexander took great care of you and your Tacoma.

April 19, 2022

Drove to work this morning and found out when I got there that I had a flat tire. The last time I went and got my car serviced at this dealership they told me that I was probably going to have to get tires o More

by robmanz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian The person I was transferred to buy the service department who was the tire guy
May 04, 2022 -

Roseville Toyota responded

Thanks for the awesome feedback, Rob! We're so pleased to hear that Brian was able to get you taken care of and back on the road.

April 18, 2022

What a pleasant experience. Austin M. was professional, very polite, and efficient. The valet service was also very good. I will definitely be returning to Roseville Toyota for More

by johndstrader
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin M
May 04, 2022 -

Roseville Toyota responded

Hi there, thank you for the great five-star rating and review of Austin and our Roseville Toyota team. We truly appreciate your kind five-star review and we hope to see you again down the road.

April 18, 2022

I’ve been bringing my ‘08 Scion xD to Roseville Toyota since 2013, & they’ve only ever provided exemplary service. My car is at a little over 270K miles now, & it’s driven great its whole life - couldn’t More

by Brandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek, Paul Koontz
Apr 18, 2022 -

Roseville Toyota responded

Hi Brandy, we appreciate your kinds words and your business! We'll see you next time!

April 17, 2022

The best service. Fast, knowledgeable. I definitely felt that they care about me as a customer. I know that it doesn’t matter what is the problem with my car, they alw More

by petersza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Wenham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ortiz, Service Director; Molly Kennedy, Express Maintenance Advisor , Cole Anderson
Apr 18, 2022 -

Roseville Toyota responded

Hello, we truly appreciate this awesome feedback and look forward to seeing you again at your next visit!

April 16, 2022

Solid service and expedient oil change. On other issues, they need to be a bit more pro customer and expedite requests with Toyota corporate More

by thorson98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
Apr 21, 2022 -

Roseville Toyota responded

Hello, I appreciate you taking the time to share your feedback. I would appreciate the opportunity to speak with you about your concerns in more detail. Please contact me at your convenience. I look forward to speaking with you. Thank you. Cole Anderson 916-527-6211 Service Director

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