Roseville Toyota - Service Center

3rd time is a charm? My 2015 Tacoma, which is still under full factory warranty. Ended up in the shop for an air conditioning problem and the voice recognition on the st My 2015 Tacoma, which is still under full factory warranty. Ended up in the shop for an air conditioning problem and the voice recognition on the stereo not working. Also you should know the truck only had 27,000 miles on it as well. The Freon had apparently leaked out of the air conditioning unit. And I was informed that the Freon was not covered under the warranty. Now I’ve owned vehicles for many years and never had to have the Freon recharge after 27,000 miles. The dealership charged me for the Freon. And told me that they could not find anything wrong with my voice recognition on my stereo. I paid the bill and went on my way. Two months later the air-conditioner failed again and the voice recognition is no longer working again. I brought the truck back to the dealership for the air-conditioner and voice recognition. And they said that they found a bad seal in the air conditioner which they warranted. And told me that they updated the firmware in my stereo so the voice recognition would work now. The air-conditioner is now working. But the voice recognition failed again three hours later. The thing that really bothers me is that they charge me for the Freon the first time and did not refund my money after they found the problem was indeed a factory defect. I think they should’ve refunded my dollars that I paid for the Freon the first time. And now I have to take my truck back in again to get the voice recognition fixed. again! More

Regular service and new tires Shane ONeill was our service rep and was very nice to work with and answered questions I had about my Prius' traction and skidding issues. We decided Shane ONeill was our service rep and was very nice to work with and answered questions I had about my Prius' traction and skidding issues. We decided new tires were needed and they have made all the difference in the world - wish I had replaced my 8 year old tires years ago! More

Amazing Had a great and fast experience. Would definitely recommend to others and I will be back for all my service needs. Great staff and environment. Had a great and fast experience. Would definitely recommend to others and I will be back for all my service needs. Great staff and environment. More

Best Car Experience Ever First let me say Toyota’s customer service is outstanding and this is my fourth lease from them. We came to service our our and left with a new 2018 First let me say Toyota’s customer service is outstanding and this is my fourth lease from them. We came to service our our and left with a new 2018 lease and All of our expectations were met and more. If you want this type of treatment please visit Roseville any day it’s always a treat to see good ole customer servics again. The dream team started with Mike very professional and said he was new to toyota but i couldn’t tell by his warm demeanor he fit well and a conversation at the free popcorn maker, he introduced to Dominick who was new to Toyota but also great customer service. We worked with Jerry to seal the deal. He introduced us to Tommy Payne and the happy signing event still in shock after. i thought we were just coming for service!. The team made it all happen and it was painless lol. i’ll be back for my fifth lease and bring my friends who don’t believe you can have a positive car buying experience. Toyota Roseville Rocks More

Your journey begins at RosevillecToyota Every department at Roseville Toyota fires on all cylinders for maximum performance and customer satisfaction.Minimum time required to check-in and th Every department at Roseville Toyota fires on all cylinders for maximum performance and customer satisfaction.Minimum time required to check-in and then check-out after Service has been performed. More

Very happy We had both our Toyota’s in for scheduled maintenance on different days in the same week. Both service managers were fine, with Michael North going ab We had both our Toyota’s in for scheduled maintenance on different days in the same week. Both service managers were fine, with Michael North going above and beyond. More

Quick Service It was my 30,000 mile checkup and service. My van needed to be washed and we included the wash, but they did not do it. Otherwise, everything went It was my 30,000 mile checkup and service. My van needed to be washed and we included the wash, but they did not do it. Otherwise, everything went as planned, More

Dissatisfaction Request to check out brakes due to grinding noise. Tech noted brakes in the yellow and good. I don't believe that they actually looked at the passenge Request to check out brakes due to grinding noise. Tech noted brakes in the yellow and good. I don't believe that they actually looked at the passenger front as requested. The noise is getting worse. I will be taking my car to someone else to inspect my brakes. I barely tap the brakes and the grinding noise starts and I can feel it in the brake peddle. I have managed an auto parts store for 18 years. Something is wrong with the brakes. More

Lied to and disrespected. Still feel cheated. Didn’t do what was on sheet. Lied about reason. Brushed off by mechanic and sales manager. I vowed not to go to this dealership again. Didn’t do what was on sheet. Lied about reason. Brushed off by mechanic and sales manager. I vowed not to go to this dealership again. More

The sale, service are excellent. The mgmt needs much inprove Like I have stated before, the sales and service departments are excellent. The management part, will be the downfall of this dealership. They ignore, Like I have stated before, the sales and service departments are excellent. The management part, will be the downfall of this dealership. They ignore, lie and try to make you fell like an idiot. I am referring to Jessica Romero. I have been a customer of Roseville Toyota for over 25 years or more. The service and attitude of this person is determent to the whole dealership. More