Roseville Toyota - Service Center

Amazing sales staff. Service center is a customers nightmare Amazing internet staff set my family and I up for a test drive appointment with Henley Hernandez on May 6,2017. Henley is a friendly person with an ex Amazing internet staff set my family and I up for a test drive appointment with Henley Hernandez on May 6,2017. Henley is a friendly person with an exceptional ability to connect with his customers wants and needs without making them feel pressured to purchase immediately. Needless to say, we felt confident in our decision and purchased our 2017 Sienna the same day. Joe Beitzel helped us in the finance department with exceptional patients with our three children while signing on the dotted line. We purchased the 10 year 100,000 mile warranty with Joe. Malon helped us set up and explain our new features upon leaving, again extremely friendly and relatable. We left Roseville Toyota feeling like family on May 6, 2017. My husband and I decided we wanted body side molding, got in touch with Henley who once again helped us place that order. Sally called to schedule the Cilajet Sealant application once the molding was delivered to Toyota. Appointment was made for Friday, May 26th and was told I would have a Sienna reserved for the day. On May 26th, Julian R. Castellan checked my Sienna in for the scheduled work and pointed me to the rental desk- that is where everything began going downhill with Roseville Toyota. Rental desk "lost" my Sienna reservation and tried giving me a Prius, then a Camry. I quickly explained I have three carseats that will not fit. After a few minutes I was given a Sienna. The keyfob I was given had duct tape covering the automatic sliding doors. I was told the 2016's will be recalled due to doors flying open while people are driving! That sounds criminal that your dealership would let a soon to be recalled vehicle off your lot. I was in a rush to get to work and left knowing my children would not be riding in that faulty Sienna. At two o'clock, I got a call from Jess letting me know my van was ready. Valet dropped my van and keys and I left for the Roseville Galleria. My husband noticed what looked like dried bird poop below one of our fog lights and oil droplets on the bumper which would not easily wipe off with a dry napkin. Nothing should have dried so fast to where I could not easily wipe off with napkin unless it was already dried before my van was taken in. I wondered if the Cilajet was applied over the poop and oil. Called Julian to explain my concern and was completely shut down right away without any concern. We immediately returned to service department where Jess and Julian met us. Juilan quickly dismissed anything said and rubbed poop and oil off with a rag wet with some kind of liquid. Julian made it clear there was nothing he would say or do to help listen and try to resolve any of our concerns- we needed to take that up with finance to possibly get our money back for the Cilajet Application. I quickly brought up the fact that we would not get money back due to the application was included in our 10 year/100,000 mile warranty. Once again Julian did not care. Jess on the other hand seemed embarrassed by Julian's behavior. We then met with Thue Lee who quickly listened then gave us another Cilajet sample pack. Said the paint is smooth (the van is new, of course paint is smooth) therefore the application was successful. My husband and I left feeling like the outcast family member that day. We just wanted what we had scheduled and paid for- Cilajet Application from our 10 year/100,000 mile warranty and body side molding. To make make our frustrations with Roseville Toyota worse, Julian called us this morning (May 27) to ask when we are going to pick up our van! Sloppy and unprofessional is how I would describe Roseville Toyota's Service Center. Going forward, Roseville Toyota has lost all of our business. We will have all of our warranty work done at Maita Toyota, much closer to our home. More

Amazing customer service After spending a good year and a half fighting with the company of my previous car (will remain unnamed) as I had my car in the service center at leas After spending a good year and a half fighting with the company of my previous car (will remain unnamed) as I had my car in the service center at least once a month I was not expecting much when I finally bought a new car. I was so drained from my previous experience that I think I was stopped in my tracks the first time I took my car to Roseville Toyota for its regular maintenance service. I was blown away by the fact they had a coffee shop and little Cafe. This was the ideal spot to spend the hour while I waited for my car. I jumped on my computer and actually lost track of time as I felt like i was in coffee shop. Now what really got me was the customer service. I cannot.... I MEAN CANNOT... say enough positive stuff about my service rep Courtney Guetschow. Not only was she the most friendly person, she communicated with me, explained everything perfectly, made sure I did not have any further questions and kept me updated as my car went through the process. The experience was the best I have ever had... so great that I felt compelled to write a review. The icing on the cake is the fact i ABSOLUTELY love my Highlander. I talk about my car so much that my mother-in-law just bought one a few weeks ago and my friends are selling their Tahoe to get one as well this week. I will be urging them to have Courtney as their service rep as she just makes the whole process complete. More

Great customers service and communication skills. On Sunday December 11, 2016, me and my husband Doua Yang was looking a new car at Roseville Toyota and this young man name Jesus Fernander came to gre On Sunday December 11, 2016, me and my husband Doua Yang was looking a new car at Roseville Toyota and this young man name Jesus Fernander came to greet us and was very polite and have good communication skills. He ask what kind of cars are we looking or have best interests in. I responded to him that I'm looking for new rava4 in the dark red color. Jesus know what I like and walked us around and us a couple of rava 4 and found the one that I like and was very flexible and workable with us and get his manager to approve the deal with us and everything went smoothly and we got our red rava 4 le all wheels drive at a great deal. Jesus Fernander was great sale man. Proud of great work and very patient humankind young man.😃👍🏻 More

They Broke My Car ? Roseville Toyota dealership suck.. I took my Toyota Corolla for air bag recall fixing on 9/12/2016 appt time 10am checked in with Cory Lunsford serv Roseville Toyota dealership suck.. I took my Toyota Corolla for air bag recall fixing on 9/12/2016 appt time 10am checked in with Cory Lunsford service consult.. Parked my car in the service area..left my keys inside the car..within 30mins Cory Lunsford comes and tells me your car is having major problems..I asked what happen he tells me the car broke..not able shift gears..gives loud noise..my reaction xxx...I said I drove my car fine over here no problem now you telling me the car broke..Cory also suggested I need to push my car out and have it towed away..I don't know what they did they broke it within 30mins time that it's not driveable any more... After speaking with service director Benjamin Kicinski the out come only was rental for day and free visual inspection which leads to the conclusion that the driver side axle broke and the cost was 840$ and told me to pay the amount...so they can fix it...As a concerned consumer my concern is if I drove my car fine without any problems to the dealership to have recall of passenger side air bag fixed and at the dealership in their parking lot they broke my car and refusing to fix it instead stating its the consumers fault they brought in the car like this...what kind of xxxxxxxx is...poor managment service at Roseville Toyota dealership.. As a consumer I just want my car fixed the way brought it in to the dealership... More

Falsify repairs needed to your vehicle Please read this before going to the dealership for service. I really don't want what happened to me to happen to anyone else. I've always had my Please read this before going to the dealership for service. I really don't want what happened to me to happen to anyone else. I've always had my car serviced at the dealership & recently moved to the area so Roseville Toyota was the closest dealership. I had my tires rotated & an inspection done. I got a laundry list of things that were wrong with my car that were not wrong 3,000 miles ago. They told me they did a "thorough" inspection on my vehicle. They were so pushy that I get the service done that day or within the week. I wanted to get a second opinion before shelling out $4,500. When I got my car back my back sun shield didn't work and my front passenger window didn't work. I called the dealership & asked to schedule an appointment to fix what wasn't working. They had the audacity to tell me that I would have to pay, up front, before the dealership will even look at it when it was a simple fuse fix. They said I would be reimbursed if they found they were the cause of the issue. Fast forward 2 days after service. My battery light comes on & then my car died in the middle of the road. I called AAA & they stated my alternator went out. Toyota's "thorough" inspection showed the alternator as fine but the battery needing a recharge. THREE different AAA mechanics stated the disbelief & with my car's low mileage that the alternator went out. When I told them I just had it looked at by the Roseville Toyota dealership all THREE (they came out on separate occasions, 1 battery, 1 tow & 1 more battery) all said that the dealership is very crooked, hurting for money & has been known to purposefully sabotage vehicles so customers would have to bring them back in for repair. I called 2 different, highly rated & recommended, mechanic shops. They both stated I was not their first customer whose brought in a vehicle from Toyota with the same laundry list of issues. When I brought my vehicle in, behold the inflated issues that Toyota presented to me were FALSE! For example, Toyota stated my rack & pinion had gone out along with my CV boot. Upon close inspection, by my choice mechanic, they stated NOTHING was wrong with my rack & pinion. It was just my CV boot flinging grease & it didn't need to be changed & nothing was wrong with it. Let me tell you that more than 1/2 of Toyota's laundry list was completely exaggerated. Instead of spending $4,500 I walked away spending $650.00 in repairs with a new battery. My family has a fleet of Toyota's that will never see the inside of Roseville Toyota. It boils my blood that they don't care about their customers & only see us as dollar signs More

They dont take care of there customers and lie to them I have a 2014 for the past 2 years my navigation and entune is not working. The unit has been replaced 3 times so this falls under the lemon law and I have a 2014 for the past 2 years my navigation and entune is not working. The unit has been replaced 3 times so this falls under the lemon law and this dealership doesn't care about its customers DONT BUY OR GET YOUR CAR SERVICED HERE they want to replace the unit for the 4th time. UNACCEPTABLE ive bought 6 cars from this dealership and I had some hiccups with my credit and they say they will help get into a new car they didn't even try to work with me or the banks More

Poor customer service I have been a loyal customer since before it was Roseville Toyota. I have purchased numerous cars over almost 20 years and have always had a great exp I have been a loyal customer since before it was Roseville Toyota. I have purchased numerous cars over almost 20 years and have always had a great experience.....until this last time. I purchased a brand new 2013 sienna. I had problems almost immediately. Took the van in numerous times to have the leather fixed (Dealer works), the pannel on the drivers seat , trim on driver window coming down when window was rolled down, chair arms tightened, blue tooth system reset and several trips back (including leaving both my phone and van there), arm bolt covers reinstalled numerous times, and much more. Each time they fixed the problem i ended up going back and leaving my car. The last few times the panel on the driver seat came off they started hassling me. One service manager tried to charge me to fix it. Each time i insisted that they fix the problem at their cost. Then I started dealing with a service supervisor. He seemed really helpful in the beginning. ..then after the last time the seat frame came off he ordered parts and had me bring it in. When I came to pick it up to my suprise the paperwork said things like "one time good will fix" and seat problem due to outside source or something to that effect. And after market seat heater etc. I refused to sign the paperwork and left. I called and played phone tag with Cole for about 2 weeks then finally got him. I told him I bought the van brand new from the dealership so how could anything be after market? I have owned 3 other siennas and never had these problems. Also what outside influences? ?? I am large but am 80 lbs lighter than I was with the other 2 vans, so if its not my fat butt what could it be? My children are older and totally out of the kicking my chair phase. Other than being irritated I have never yelled or swore at anyone at Toyota! Our last conversation where he basically told me this was my fault ended mid sentence (me speaking) with a dial tone. I called him back and got his voicemail, so did he hang up on me??? I have been planning to go back and purchase a car for my daughter.....not so much now!!! I will be talking to my lawyer in the near future. I have never hated a vehicle I have purchased from this dealership.before now I just wish they would take it back!! Oh and I have also taken it to Maita several times because its closer. More

I am writing to let you know how much I appreciate the outstanding customer service that your employees Razwan Muhammad and Shane Oneill provided me. I called your dealership to get info about XD Scion 20 outstanding customer service that your employees Razwan Muhammad and Shane Oneill provided me. I called your dealership to get info about XD Scion 2008 recall, Razwan made apt for me and also made sure I've the right dealership address. Razwan was very attentive, helpful, very knowledgeable about your dealership's and seemed genuinely interested in helping me find items that met my needs rather than just being focused on making a quick conversation. Because of his effort, I was able to find exactly what I needed and I am very satisfied. I came down all the way from Live Oak to get service because of your employees. I want to request their manager to give them a good raise because I think they totally deserve one, they know how to bring a customer in. I will continue to visit your dealership in the future, as well as recommend it to others. Please let Razwan and Shane, know that I'm very thankful for their great serive. You have put together a great team that makes customers feel respected and valued. I look forward to working with your team again in the future. Regards, Rukhsana Rasheed More