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Roseville Toyota - Service Center

Roseville, CA

4.3
2,158 Reviews

2,158 Reviews of Roseville Toyota - Service Center

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August 21, 2024

Lousy service! I had my SUV serviced for oil changed and tire rotation. Tires were underinflated but invoice states tires at required psi, oil change reminder was n More

by A.B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tye
Aug 21, 2024 -

Roseville Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Michael Ortiz Service Manager

August 09, 2024

Fast service. Spacious waiting space. Friendly staff. Logan was very helpful and was able to have the service done in the allotted time. More

by Very Patient Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Tapp
Aug 09, 2024 -

Roseville Toyota responded

Thank you for the feedback! We're glad to hear Logan and our team at Roseville Toyota provided fast service in a comfortable environment. We appreciate your support!

July 26, 2024

I have always had a wonderful experience with the service at Roseville Toyota. I have purchased my vehicles and had them serviced there always. More

by Youngte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Roseville Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Roseville Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Michael Ortiz Service Manager

July 25, 2024

Roseville Toyota's service SUCKS! I paid for a Lithia Lifetime Oil Change.....tried to make appt but when I said "Lithia Lifetime" they said I would have to be scheduled late in the More

by philip.joyman.hicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bekah Huey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Lunsford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Wenham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Roseville Toyota responded

Hi Phillip, It is unfortunate to see your dissatisfaction with your recent visit. Our team apologizes for the extended wait time for your vehicle's services. We hope you will allow us the opportunity to regain your confidence in our team, as your business is valued. When the time allows, please consider reaching out to me as I would appreciate discussing your experience in detail. Mike Ortiz - Service Manager - mikeo@rosevilletoyota.com

June 18, 2024

I recently purchased a Tundra for Roseville Toyota. The service department was great. I want to especially mention Paul in service. He took care of everything in a timely manner and has a great pers More

by PlacerCo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Koontz
Jun 19, 2024 -

Roseville Toyota responded

Thank you for sharing your experience! We're glad to hear Paul and the Roseville Toyota team provided excellent service and got you a great deal on your new Tundra. Enjoy the ride!

June 16, 2024

Good dealer as local Toyota choice for sale and service in sacramento metropolitan areas California More

by Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wenham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Roseville Toyota responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Roseville Toyota!

May 23, 2024

Best of the best Howard sweeny jamal and lance Duarta Tony Bernasconi Tony Raza put More

by 879brush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Wenham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Roseville Toyota responded

Hi, Thanks for the 5-star review. We are happy to hear that you had the best experience at Roseville Toyota. Until next time, enjoy the road ahead!

May 23, 2024

On 4-6-2024 I went to Roseville toyota to service my car. Just a regular oil change. Upon their inspection the service department recommended that my front control arm is worn and needs replacing. I agreed t More

by A. Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Schumacher
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Roseville Toyota responded

Hello, We regret to hear about the details of your recent visit. We understand your frustration and would like to help. We would like the opportunity to look into this further, please contact me at your earliest convenience. Mike Ortiz - Service Manager - mikeo@rosevilletoyota.com

April 04, 2024

I like most everything about the service I get here but the prices are getting outrageous. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Lunsford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Roseville Toyota responded

Fred, Thank you for choosing Roseville Toyota. Your feedback and rating mean a lot to us. We're glad Colby was able to help, and we hope to see you again! Best Regards, Michael Ortiz Service Manager

March 27, 2024

Time was short, they were thorough no smudges left on my car and very thoughtful. Best in town. More

by Ellisgarym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Roseville Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Michael Ortiz Service Manager