Roseville Toyota - Service Center

Awful customer service This is a follow up review, but it has not changed what so ever. This service center has zero communication with each other. It took them three days t This is a follow up review, but it has not changed what so ever. This service center has zero communication with each other. It took them three days to release my car, even though I paid for my bill. They delayed everything, and then when I called to ask them why it wasn’t being released; they said it was because of the bill. Even though I had already paid for it. The manager mike, then instead of taking to me, decided to play telephone and relay messages instead of talking to me. They did not value me as a customer. Apparently buying a new car and helping me get it fixed means nothing to these people. More

Excellent as always I have great confidence in everyone at roseville Toyota. My service advisor Chris is the best. I have gone there for my service needs and have purcha I have great confidence in everyone at roseville Toyota. My service advisor Chris is the best. I have gone there for my service needs and have purchased several vehicles from them over the years More

Car damaged during service . No offer for making me whole for wasted extra time. Took 1 week to get back with plan to fix damage; still has not offered anything to make me whole . No offer for making me whole for wasted extra time. Took 1 week to get back with plan to fix damage; still has not offered anything to make me whole More

Service was great Initially my service was a routine oil change on my ‘16 Tundra which I had recently purchased at another dealership who said they had throughly check Initially my service was a routine oil change on my ‘16 Tundra which I had recently purchased at another dealership who said they had throughly check out the truck but after my oil change was complete and the techs had walked through the vehicle they found a few problems. They were fixed in a very timely manner and also caught a factory warranty part that I was able to schedule to have replaced with a couple days. I was very adequately communicated to about the length of repairs and timeframes. Very satisfied More

Great experience Went in for my 1st service. Had a few other minor issues that needed to be addressed. Everything was addressed in a timely manner and received calls w Went in for my 1st service. Had a few other minor issues that needed to be addressed. Everything was addressed in a timely manner and received calls with updates on a regular basis. Very pleased with the service and work. More

Zag Gonzalez is a excellent Service Advisor. Zag Gonzalez made my visit very comfortable because all of his instructions pertaining to the repair maintenance of my vehicle was very clear and easy Zag Gonzalez made my visit very comfortable because all of his instructions pertaining to the repair maintenance of my vehicle was very clear and easy to understand. I would highly recommend Mr. Zag Gonzalez for a promotion. More

Great help, very kind Service dept. Was very kind and helpful. Were able to answer most of my questions, a mice place,to hang out while waiting Gor car to get serviced Service dept. Was very kind and helpful. Were able to answer most of my questions, a mice place,to hang out while waiting Gor car to get serviced More

Miss leading email about oil change. I got an email that said i could get an oil change for my Prius for $35. That turned out to be false. I was not happy. It would be nice if you clarify I got an email that said i could get an oil change for my Prius for $35. That turned out to be false. I was not happy. It would be nice if you clarify in your marking emails that $35 does not cover Synthetic oil changes. More

Service All the employees seemed happy and very friendly. Which makes it in enjoyable to be there . Dropping off and picking up . Which makes it great ! All the employees seemed happy and very friendly. Which makes it in enjoyable to be there . Dropping off and picking up . Which makes it great ! More

Maintenance Jon knee what he was talking about and understood the difference between service technician required for an older vehicle versus an older one like min Jon knee what he was talking about and understood the difference between service technician required for an older vehicle versus an older one like mine. I appreciated that he offered to have a more senior tech perform the maintenance on my 14 year old Taco. He was strait forward and honest and professional he gets a 10 More