Roseville Toyota - Service Center

Great service Zab has been my service advisor for a while great personality, always great service and price. This is the main reason I keep coming back. Zab has been my service advisor for a while great personality, always great service and price. This is the main reason I keep coming back. More

Service was great . And Chris Martinez was a great service advisor and took care of all the maintenance I needed ...very nice guy and very professional would recommend . And Chris Martinez was a great service advisor and took care of all the maintenance I needed ...very nice guy and very professional would recommend him to anyone. Thanks Toyota More

Waited for service to be done which wasn’t too long. Shane was professional and not pushy when I declined cabin filter replacement which I did myself. Service was reasonably long since I was waiting livi Shane was professional and not pushy when I declined cabin filter replacement which I did myself. Service was reasonably long since I was waiting living outside shuttle service area. That’s the reason on our 2010 Prius, I serviced it in Folsom. Maybe expand service drop off pickup miles More

Great customer service, a bit disappointed I called service to ask about a check engine light in my 2011 Tundra. I was advised to come right in because it could be anything and may result in ma I called service to ask about a check engine light in my 2011 Tundra. I was advised to come right in because it could be anything and may result in major engine damage. Upon arrival I was treated very well; I am a first tine customer! They were able to fix the problem and reset the light within a two hour window. I was charged $150.00 for a lose gas cap. Apparently I did not "tighten down" my gas cap after my last fill up. Why did they not diagnose the problem then ask me if I wanted the despairs to be done ? More

Last minute service Our new Tacoma started shifting hard while on our way to watch football at a friends. Lucky for us we were right at the auto center entrance. Pulle Our new Tacoma started shifting hard while on our way to watch football at a friends. Lucky for us we were right at the auto center entrance. Pulled in, checked in, complementary rental picked up and on our way! We made it in time for the game and our truck was ready for pickup the next evening. Everyone was friendly, all service was explained to us, and our truck was clean and pristine when we picked it up! Toyota for MVP! More

Service The Service department is always very helpful. It's nice to go into the department because they are always smiling as willing to help. Cory Lunsford i The Service department is always very helpful. It's nice to go into the department because they are always smiling as willing to help. Cory Lunsford is especially knowledgeable and friendly. He has taken car of my car and my daughter's car before and treats our cars as if they were his own. It's nice to have someone that I trust at Toyota. More

The best Chris Martinez is the best advisor and takes great care of me. Everyone at Toyota always is right on the ball with everything. Thank you Chris Martinez is the best advisor and takes great care of me. Everyone at Toyota always is right on the ball with everything. Thank you More

The service was excellent Kyle was very helpful for my Toyota Tacoma 120,000 mile service appointment. His estimates were accurate and the appointment took exactly as long as Kyle was very helpful for my Toyota Tacoma 120,000 mile service appointment. His estimates were accurate and the appointment took exactly as long as he said it would. I will definitely be coming here again. Thanks. More

Excellent Service Thank you for the excellent custimer service,my free coffee, comfortable areas to wait and my ending bill was actually less than the initial estimate. Thank you for the excellent custimer service,my free coffee, comfortable areas to wait and my ending bill was actually less than the initial estimate. Cant beat that! More

Horrible, horrible service I was escorted inside and introduced to Ms. Huey who said, "I'll be right with you". I noticed she appeared irritated, as her tone was short and I was escorted inside and introduced to Ms. Huey who said, "I'll be right with you". I noticed she appeared irritated, as her tone was short and snappy. I could see the location was busy. When Rebekah was done typing, I was not greeted as I have been accustomed to in all my dealings with the service center. She made our interaction very tense, unwelcoming, and uncomfortable. I don't consider myself sensitive to noticing these things, but this was blatantly obvious. Rebekah proceeded to ask me if I had an appointment today. I said, "no". She responded, "well then it's gonna be a couple hours. Is your maintenance light even on?" I said, "Yes, the light is on". I remained calm and polite. I never asked her what the duration of my service would be since I don't wait on site for my vehicle to be finished. She informed me an oil change was due at 10,000 miles. "Do you want to call us, or should I preschedule it for you?", she asked. I agreed to preschedule the oil change and she found a date 3 months away. "Are Sunday's good?" I said, "yes, the earlier the better". She said, "what?". Her tone was definitely rude. I repeated myself. She replied, "well we open at 7:00 AM". I informed her that 7:00 AM was fine. "Is this a good number to call you?" She was looking down at the invoice. I had to search for the number she was referring to. I updated my contact information with a pen. "Is your address correct?" I received my invoice and thanked her. She never responded or even looked at me. This experience with Sarah is very alarming, and I am extremely upset. The level of service from the sales team to the service department is usually above satisfactory. It's too bad someone like Sarah could ruin my perception of the dealership's service level in a single interaction. I certainly hope that I won't have to stop referring friends, family, and co-workers to Roseville Toyota. But how can I be sure they won't be subjected to the same experience I just went through? I feel this was race related, as other white customers were greeted with smiles. Please review the video surveillance to observe the unprofessional behavior of Bekah. In addition, the woman in the adjacent service station was eating food at her computer. What I experienced is a blemish on the standards of the leadership team. At 6:30 PM I called to check the status of my vehicle since I had not heard back from Rebekah. I spoke with Victoria who said the service department was closed. She indicated Rebekah tried calling me at 3:45. I did not receive that call, and Rebekah never followed up before going home. I had to rush over to pick up my car after hours. I was offered a free tank of gas for the inconvenience. This place sucks. More