Roseville Toyota - Service Center

Usually very busy, yesterday not at all. Early morning service appt, for 10k standard service. In past, even when service is packed with arrivals, has taken about an hour. Tons of guys at in Early morning service appt, for 10k standard service. In past, even when service is packed with arrivals, has taken about an hour. Tons of guys at intake, hardly any to intake. Yet took right under 2 hours, had to eventually ask what the heck. Employee said it just came up on computer as ready, checked me out, then when I went out to get car, I am told car not ready, have to check out couple more things. Went back in to say what up? He says what? He goes over to check out, comes back in my car. Appreciate that guy. But seriously, definitely slow day in Service. Why so long, why confusion at pick-up, why incorrect info told to me from pick-up, blah blah. When scheduling standard service, always told about an hour. What happened yesterday? And of course I heard other customers saying same thing..all complaining over 2 hours, and all same same same. More

Quality of service is amazing. Everything from check in process to picking up the vehicle! Everything from check in process to picking up the vehicle! More

My family and I always have the best experience at Roseville Toyota. The staff are extremely accommodating and attentive to our needs. Additionally, I would like to commend Chris Martinez for his serv Roseville Toyota. The staff are extremely accommodating and attentive to our needs. Additionally, I would like to commend Chris Martinez for his service. He goes above and beyond and is a big reason why we continue to come here year after year. More

Always always a pleasure dealing is dealing with Chris Martinez and Roseville Toyota. Thank you Stan Martinez and Roseville Toyota. Thank you Stan More

Usually couteous, timely service. Interesting how I always end up spending more on service than originally planned ! A very minor, humorous detail was my next oil change sticker indi Interesting how I always end up spending more on service than originally planned ! A very minor, humorous detail was my next oil change sticker indicated @ 234000 + miles when it should hsve been 155,000+. Just hope the important details of servicing my vehicle were a lot more accurate than that ! I appreciated this time that I wasn't preyed upon by hungry sales staff while minding my own business waiting unlike my past 2 visits . More

Everyone was friendly and energetic. Service rep kept me fully informed throughout Service of my car. Service rep kept me fully informed throughout Service of my car. More

Received Excellent Customer Service and appreciated the free car rental, I did not except that service. free car rental, I did not except that service. More

I always have a great customer service with Steve. From start to end he always explain the things to be done and the results also after the service. From start to end he always explain the things to be done and the results also after the service. More

Always extremely helpful! Whenever it's time for my service, I'm reminded via text, I'm in and out of there! Friendly service! Whenever it's time for my service, I'm reminded via text, I'm in and out of there! Friendly service! More

I had a horrible experience. My window randomly shattered so I called Roseville Toyota to schedule and replace it. After a day and a half of trying to get a hold of them I finall My window randomly shattered so I called Roseville Toyota to schedule and replace it. After a day and a half of trying to get a hold of them I finally drove there and was able to receive the invoice and schedule an appointment so that my insurance would cover it, the service advisor Gary, who scheduled the appointment also said that he ordered the part. Monday morning I showed up for my appointment and he said oh the parts not here yet so it looks like it can be here on Wednesday. He gave me this whole spiel about how he ordered it and not sure why it’s late and he’s usually really good about tracking it blah blah blah. Pretty sure he never ordered it by the long explanation he gave. Left my 4Runner and had to extend my rental car. I also asked that they service my car while it’s there since the dash keeps giving me the notice that maintenance is due. He stated my maintenance wasn’t due until 31,000 miles however I am due for a tire rotation so they will do that and they will clear the maintenance records so I stop getting the notification on my car. Wednesday comes around. I try to get a hold of the advisor most of the day and can’t get a hold of him, he finally gets back to me and lets me know that the part is now not going be here until Friday morning so it was delayed again. Friday comes and I try to get a hold of Gary again but don’t hear from him. I contacted the service department multiple times and even tried to talk to a manager and I kept on getting told I would get a call back, but never did. For almost the whole day it was like this, finally at about 4:45 PM he messages me and says let me get an update on your 4Runner, I’m not sure what’s going on with it. Then, 15 minutes before closing he says your car is done you can come pick it up. Well, needless to say, I live more than 15 minutes away so I wasn’t going to make it before they close, and at that point the insurance company is closed for the weekend in order to pay for it.( he said they can’t release my car until they pay the invoice) Monday comes around and I try to get hold of Gerry again with no responses, so does the insurance company to be able to make the payment, she’s finally able to talk to somebody and they state that he’s out until Wednesday and I’ll have to wait until Wednesday to pick up my car so we both call multiple times to speak to a manager insurance adjuster essentially throws a fit they let her make the payment so that I can pick my car up. I head to Roseville Toyota to pick up my car. They bring it to the front. I’ll take a look around it and there was two paint chip/dings literally below my window that they caused while doing the repair so of course I speak to a manager. He tries to explain to me that it’s caused by some thing else. I showed him the pictures of the vehicle after the window broke, and there was nothing there before I dropped it off which means that they did the damage, they also didn’t vacuum out any of the glass that had fell into the vehicle nor did they do any of the maintenance that was supposed to be done or clear the maintenance record. Honestly was the worst experience and I will never be going back to Roseville Toyota. I will always be going to a different Toyota location. It was horrible!!!! More