Roseville Toyota - Service Center

Car took an extra 4 hours for oil change. I dropped my vehicle off for an oil change at 12:30 for a 1:00pm appointment, and was told it would be done by 2:00 or 2:30. I was picked up by a fami I dropped my vehicle off for an oil change at 12:30 for a 1:00pm appointment, and was told it would be done by 2:00 or 2:30. I was picked up by a family member and left the lot until 1:45. I waited around the waiting area, assuming it would be done by 2:30 at the latest... by 4:00pm I called my service advisor who said it wasn’t done yet but he would call me as soon as it was. I saw my car get parked and still no call. I was picked up by my wife and went to the store and still hadn’t been called. Finally the service advisor called after we called the lot asking if it was done. When I went to pick it up there was no recognition that I had waited an extra 4 hours. Just didn’t seem to care. I do not currently see a reason to ever return or recommend this place. And I have purchased three brand new vehicles within the last 4 years. More

Great service From the time you drive in until you leave, customer service is great! Conrad was my service rep and he was great. I’ve alwsys felt confident that th From the time you drive in until you leave, customer service is great! Conrad was my service rep and he was great. I’ve alwsys felt confident that they were not trying to sell me something I don’t really need More

Organized and Speedy Process I love that Toyota Care was built in to my lease! The only drawback? It's only there for 2 years on my 3 year lease. It has changed my mind about buyi I love that Toyota Care was built in to my lease! The only drawback? It's only there for 2 years on my 3 year lease. It has changed my mind about buying cars. Thank you, Roseville Toyota!! More

My go to service place We have been servicing our Prius at the center since 2013, are very happy with the quality of the work! We came for the 60k, our advisor was Jim and h We have been servicing our Prius at the center since 2013, are very happy with the quality of the work! We came for the 60k, our advisor was Jim and he did a great job explaining everything to us! We are happy with the service! Thanks. More

Wasn't happy with service Kyle called me a liar Kyle called me a liar . Cory has always been great . And your shuttle driver has terrible cust service micheal Nelson is the reason I keep going bac Kyle called me a liar . Cory has always been great . And your shuttle driver has terrible cust service micheal Nelson is the reason I keep going back to roseville Toyota the best sales person I know . More

Horrible Service Experience I came in to have my car’s splash shields replaced and they said I’ll be charged $85 just to have it looked at. I bought the vehicle from this dealers I came in to have my car’s splash shields replaced and they said I’ll be charged $85 just to have it looked at. I bought the vehicle from this dealership and the least they could do is have it looked without charging. I have never had this experience in any other Toyota dealership. It should’ve been covered through warranty. More

Efficient Service Center This is the most week organized, efficient Service Center I've ever used. The staff are friendly and accommodating. Given that I had trouble with my c This is the most week organized, efficient Service Center I've ever used. The staff are friendly and accommodating. Given that I had trouble with my car to go there, it was an almost enjoyable experience. More

Oil change Service is always great, however, the wait time can be lengthy. It has taken 2-3 hours before getting my car back at times (Once it was all day). If t Service is always great, however, the wait time can be lengthy. It has taken 2-3 hours before getting my car back at times (Once it was all day). If the wait time improves, 5 stars will be given. More

Battery replacement Great expericence with battery replacemt weather warranty . The service took longer time but the reason was performing the ready many times to make s Great expericence with battery replacemt weather warranty . The service took longer time but the reason was performing the ready many times to make sure the battery is not performing well. Good service More

Perfect, came in to a friendly environment! Service department is great to work with. However, I would like for you to know that I was not impressed with your Finance depart on Friday, Nov 30t Service department is great to work with. However, I would like for you to know that I was not impressed with your Finance depart on Friday, Nov 30th. After working a 13 hour day, I came by to purchase the Extended Toyota Care for my other Prius. A salesmen walked me in, put me on the waiting list, he had me sit to wait for Finance. After waiting a good 45 minutes, I asked the receptionist where I was currently in line, she said that I was next. 15 minutes later she left for the evening. I waited another 45 minutes, then I left too! Not once during my 1 hour 45 minute wait was I acknowledged by any staff member! More