Roseville Toyota - Service Center

Great Service The staff made my visit extremely convenient from the moment I checked my vehicle in for an appointed service to offering a shuttle ride from and to t The staff made my visit extremely convenient from the moment I checked my vehicle in for an appointed service to offering a shuttle ride from and to the dealership. Also, Chris Martinez showed patience and allowed me to feel less intimidated about asking questions regarding my vehicle. He had clearly stated recommendations of the maintenance and repairs to my vehicle and informed me of changes to repairs and cost. From now on, I’ll take my vehicle to the dealership because I had a great experience. The service is great, quick, and simple. So far, they’ve been doing a great job! More

Quick! 2nd time in a few days for same issue. Service writer had another mechanic look at and concluded as we thought. Problem was rectified and Corey took 2nd time in a few days for same issue. Service writer had another mechanic look at and concluded as we thought. Problem was rectified and Corey took payment that was quoted earlier by a service manager. Thank you. More

Good experience Good experience, glad the wheel alignment was able to be corrected without additional cost. Service was done quickly for me since I was waiting for m Good experience, glad the wheel alignment was able to be corrected without additional cost. Service was done quickly for me since I was waiting for my car. More

120000 ml service Very good work and excellent service. I very like the facilitie they open on Sunday . It very easy and can save our time and money . Thanks Very good work and excellent service. I very like the facilitie they open on Sunday . It very easy and can save our time and money . Thanks More

Easy in and out service at Roseville Toyota I have been a customer of Roseville Toyota since 2011 along with my family. Customer service is excellent as evidenced by courtesy, organization, time I have been a customer of Roseville Toyota since 2011 along with my family. Customer service is excellent as evidenced by courtesy, organization, timely, caring, honest and up front More

70,000 mole oil change I’ve bought multiple cars and have been pleased. The service went very well. I am requesting service discounts along with mailed discounted coupon I’ve bought multiple cars and have been pleased. The service went very well. I am requesting service discounts along with mailed discounted coupon offers for future services. More

Great Jim Stockman was my service man and he was great Oil change, needed a driver belt and suggested a net battery It was great dealing with him Didn Jim Stockman was my service man and he was great Oil change, needed a driver belt and suggested a net battery It was great dealing with him Didn’t get a battery at Toyota but the car is running so much better Thanks !! More

Problem with a new RAV4 The day after I purchased my 2018 RAV4, a problem (drifting to the right) became very apparent. There ensued a a 2+ month "controversy" about this The day after I purchased my 2018 RAV4, a problem (drifting to the right) became very apparent. There ensued a a 2+ month "controversy" about this problem and requiring me to take this new vehicle to the dealership multiple times and it spending several days in the Service Department undergoing tests, etc. Roseville Toyota representatives acknowleged the problem in spite of their, and a Toyota corporation engineer, indicating that the vehicle met Toyota specs. The situation required escalation to the Toyota corporation level. What followed was a 2+ month back and forth situation until a resolution finally occurred. During this tense period Senior Service Consultant Kyle Shumacher was always polite, civil, and helpful. His supervisor, Cole Anderson, was the same. Their position was difficult; tryng to resolve my complaint, represent Roseville Toyota, and meet Toyota corporate requirements. Although this experience was very frustating, I would gladly be served again by Kyle and Cole. I would rate those two at five stars. However, my rating of this whole experience results is 4 stars or less. During this experience I drove another Toyota RAV4 in the Roseville Toyota inventory and it displayed the same problem as my vehicle. I believe this problem must exist in all similar 2018 RAV4s. I also believe that the Toyota corporation is sufficiently competent to recognize and resolve this problem prior to the sale of said vehicles. In total, all of this caused me to lower my rating. More

Excellent customer service My Service advisor Adam was so good making sure everything goes out well and by the time work was done he briefly explained all the scope of works don My Service advisor Adam was so good making sure everything goes out well and by the time work was done he briefly explained all the scope of works done. More

frist oil change Was greeted as I drove into the service area. Gave them my name and was escorted to a service rep. All personnel were great and showed pride in what t Was greeted as I drove into the service area. Gave them my name and was escorted to a service rep. All personnel were great and showed pride in what they do. Was in and out. More