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Ross Downing GMC Cadillac
Hammond, LA
29 Reviews
If you're looking for a superior car buying experience, you've come to the right place. Ross Downing Buick GMC is not your average dealership. We offer a wide selection of new Buick and GMC and used vehicles with up-front pricing, no hidden fees, and nationally-recognized customer service for drivers from HAMMOND to New Orleans and beyond. Please also see our new inventory on our new site. We are a friendly, no-hassle, honest business; that's how we have operated for more than 40 years.
You can browse our inventory online to find the new Buick, GMC, or HAMMOND pre-owned vehicles you're looking for. If you have any questions, please don't hesitate to contact us online or by phone at (985) 543-6833. Please also feel free to get directions from anywhere in the HAMMOND to Amite City and LaPlace area and simply stop by our HAMMOND dealership today! We look forward to helping all greater-New Orleans drivers find the perfect vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 29 reviews
June 09, 2025
Disappointed with my experience. The service department provides vague quotes without itemized statements, making it difficult to understand what you’re actually paying for. Labor co The service department provides vague quotes without itemized statements, making it difficult to understand what you’re actually paying for. Labor costs seemed inflated, and prices mysteriously changed depending on who was working that day — not a good sign for consistency or transparency. While the staff was polite, the overall experience felt predatory. Politeness doesn’t excuse questionable billing practices. I left feeling taken advantage of rather than taken care of. Proceed with caution and ask for detailed breakdowns in writing before agreeing to any work. More
by Kindergarten.Teacher
Employees Worked With
Michon, Hill, Burkart, Dauzat
June 02, 2025
The service department is one of the main reasons I keep buying from Ross Downing. They are always so friendly and helpful. Kassidy is the best! buying from Ross Downing. They are always so friendly and helpful. Kassidy is the best! More
by Ninettes2
Employees Worked With
Kassidy, service
April 29, 2025
They got my truck repaired in very little time . I was happy about that . Good job I was happy about that . Good job More
by butlerWilliam471
April 14, 2025
Very Pleasant experience. No hassling. Knew exactly what I was looking for so no need for upselling. No hassling. Knew exactly what I was looking for so no need for upselling. More
by larry.j.bleakley
April 05, 2025
Ross Downing GMC service department is so excellent. I called and scheduled my vehicle (2021 Yukon Denali) for oil change and 30,000 mile maintenance on a Wed., hoping to get a Thurs. appointment. I d I called and scheduled my vehicle (2021 Yukon Denali) for oil change and 30,000 mile maintenance on a Wed., hoping to get a Thurs. appointment. I did: 11am Thursday. I brought it in on Wed. evening, and my service rep, Robert, called on Thursday at 10:15 am to say my service was complete and my car was ready to go. He also asked if I needed to be picked up by their driver to get my vehicle, which I didn't, but it was nice of him to ask! Everyone in their service department is friendly, polite, and knowledgeable. Thanks to all of you! More
by Chris L.
Employees Worked With
Robert (GMC service department)
February 20, 2025
Thank you for your wonderful customer service. Cassidy is always a helpful and pleasant person to see. She shows interest in making sure that she has met our needs relating to the GMC. Cassidy is always a helpful and pleasant person to see. She shows interest in making sure that she has met our needs relating to the GMC. More
by Lloyd
Employees Worked With
Cassidy
January 05, 2025
I was pleased with the personal and friendly service and interactions of the sales staff I felt as though we mattered to the sales staff and were not just another sale. With this in Mind I would recomme interactions of the sales staff I felt as though we mattered to the sales staff and were not just another sale. With this in Mind I would recommend all of my friends to go To Ross Downing for their next vehicle More
by Stephen.phillipe
September 30, 2024
Clean and professional. Employee's are sure nice. Service department gets customers in and out quickly Employee's are sure nice. Service department gets customers in and out quickly More
by kyle2kold
June 03, 2024
Jay is my got to guy. This is the 2nd time I have been for servicing and each without a hitch. No nonsense, straight to the point. Enjoyed this experience. This is the 2nd time I have been for servicing and each without a hitch. No nonsense, straight to the point. Enjoyed this experience. More
by usmc0105
