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Ross Downing GMC Cadillac
Hammond, LA
35 Reviews
If you're looking for a superior car buying experience, you've come to the right place. Ross Downing Buick GMC is not your average dealership. We offer a wide selection of new Buick and GMC and used vehicles with up-front pricing, no hidden fees, and nationally-recognized customer service for drivers from HAMMOND to New Orleans and beyond. Please also see our new inventory on our new site. We are a friendly, no-hassle, honest business; that's how we have operated for more than 40 years.
You can browse our inventory online to find the new Buick, GMC, or HAMMOND pre-owned vehicles you're looking for. If you have any questions, please don't hesitate to contact us online or by phone at (985) 543-6833. Please also feel free to get directions from anywhere in the HAMMOND to Amite City and LaPlace area and simply stop by our HAMMOND dealership today! We look forward to helping all greater-New Orleans drivers find the perfect vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 35 reviews
May 21, 2026
No pressure just real relaxed purshase of a new vehicle. Great price , salesman and business manager very helpful. Great price , salesman and business manager very helpful. More
by jcrain1144
May 15, 2026
DO NOT TRUST this dealer without asking for EXTENSIVE PHOTOS. I recently was in a bind and needed a car, so my daughter let me use her lease car that had a few days left on the lease. I had enough ca PHOTOS. I recently was in a bind and needed a car, so my daughter let me use her lease car that had a few days left on the lease. I had enough cash to purchase a used car cash, but local selection was limited… so I did some online car shopping. I had never purchased a car online before, but using Carfax, I was somewhat comfortable knowing the car’s history was documented. I found a nice Acura TLX that had a decent amount of miles (140k) and was about a two-hour drive away, and it was also near the dealership where I needed to return the lease. This car was a one-owner car with thorough maintenance records of service through the dealership… I know this car can easily double the mileage that it has accumulated. I could see through photos that a rim was scuffed and the console leather was torn. It was already listed through Carfax as a “Great Value”, but I offered $1,000 less. (That was still way above the trade-in value.) The salesman called back and said my deal was accepted. We finalized a price with taxes and fees, and I then got a cashier’s check from my bank for that amount before leaving for the dealership. I then drove two hours to purchase the vehicle. I had never purchased a car unseen before… and I made rookie mistakes. I trusted that the vehicle was well represented on the website. IT WAS NOT. ALL of the photos were from eye level and of the sides and ends of the vehicle. NONE of the photos showed the roof or the hood. When I got there, I was then informed that there were “fading” issues with the hood and roof. I realize that it’s the salesman’s job to sell… but I should have been informed of the paint before concluding the negotiation. Even worse, once I saw the car when it was dry, it was much worse that it appeared when the car was wet. I did not have to buy the car, but I would have been definitely inconvenienced if I had not. Mechanically, the car is awesome. It runs great and it will last for a while. However, it desperately needs a paint job. Do NOT trust their website. This dealership will NOT give you an accurate representation of the vehicle. More
by Unhappy customer
Employees Worked With
Desmond
March 11, 2026
Truly my first great car buying experience. Didn't feel rushed, everything was explained well, and I am very happy with my vehicle Didn't feel rushed, everything was explained well, and I am very happy with my vehicle More
by Markb
December 22, 2025
Great doing business once again with you guys , And I’m looking forward to doing more business in the near future 😎👍🏾 looking forward to doing more business in the near future 😎👍🏾 More
by Glo56782004
November 18, 2025
Services may be a little expensive, but this dealership usually stands behind their workmanship..we like to deal with Jay in the service department. usually stands behind their workmanship..we like to deal with Jay in the service department. More
by ebthibeau1
Employees Worked With
Jay
June 24, 2025
This dealership is always attentive to my needs especially during maintainance service of my Buick Envision. Always have good and professional customer service. especially during maintainance service of my Buick Envision. Always have good and professional customer service. More
by vangie1taylor
Employees Worked With
Jay Stricker
June 09, 2025
Disappointed with my experience. The service department provides vague quotes without itemized statements, making it difficult to understand what you’re actually paying for. Labor co The service department provides vague quotes without itemized statements, making it difficult to understand what you’re actually paying for. Labor costs seemed inflated, and prices mysteriously changed depending on who was working that day — not a good sign for consistency or transparency. While the staff was polite, the overall experience felt predatory. Politeness doesn’t excuse questionable billing practices. I left feeling taken advantage of rather than taken care of. Proceed with caution and ask for detailed breakdowns in writing before agreeing to any work. More
by Kindergarten.Teacher
Employees Worked With
Michon, Hill, Burkart, Dauzat
June 02, 2025
The service department is one of the main reasons I keep buying from Ross Downing. They are always so friendly and helpful. Kassidy is the best! buying from Ross Downing. They are always so friendly and helpful. Kassidy is the best! More
by Ninettes2
Employees Worked With
Kassidy, service
April 29, 2025
They got my truck repaired in very little time . I was happy about that . Good job I was happy about that . Good job More
by butlerWilliam471
April 14, 2025
Very Pleasant experience. No hassling. Knew exactly what I was looking for so no need for upselling. No hassling. Knew exactly what I was looking for so no need for upselling. More
by larry.j.bleakley
