Ross Downing Buick GMC Cadillac
Hammond, LA
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Car not as advertised High end CTS-V advertised with 1,500 miles and "like New Condition". Dealt with local salesman and Used Car manager Seth Lorio. After several calls an High end CTS-V advertised with 1,500 miles and "like New Condition". Dealt with local salesman and Used Car manager Seth Lorio. After several calls and discussions, car mileage was changed to 2,300,but sales manager had looked the car over and said it was prefect with no paint problems, dents, scratchs etc. Paid full asking price and had vehicle shipped to local detail salon for application of paint protectant and protective film for the front of the car. Owner of the detail shop showed me multiple abrasions in the paint caused by high speed buffing( not professionally done), scratches and paint swirls. Used Car manager at dealership was not helpful in rectifying the situation. Paid $600 to have car brought to "like new condition". Appeared that this manager was not the best at representing the Cadillac brand, and the expectations that a discription has on buying/selling. More
NEVER WILL BUY GMC / communication terrible My car which is not even a year old has been in the shop 3 times for the same issue. We came and picked it up, started the vehicle and the first thin My car which is not even a year old has been in the shop 3 times for the same issue. We came and picked it up, started the vehicle and the first thing that happened was the popping noise, this only means to me that the problem was not fixed and will happen again sooner than later. Not to mention the popping noise wasn?t fixed. My car is STILL running rough. I am EXTREMELY irritated, disgusted and fed up with this. Being that my husband works shift work, most days it is me bringing my child to school, never to know if we will be getting into a car that will start it?s issue yet again. I have owned a Chevrolet Trailblazer, Chevrolet Traverse and drove them over 100k, this car will never be driven that much. Not only has the issue that it has gone in the shop for 3 times, but most recently while it was there they also had to figure out why my gas gauge just quit working. I have NEVER spent the kind of money I spent on this car to have the trouble I have had, the rattles it has and the aggravation of driving over an hour to bring it to the dealership. Which is a GM issue , as no dealership wants to look at your car that is closest to you when something is wrong, provide a courtesy car because I didn?t buy from that dealership. So GM what are you going to do to provide satisfaction , because right now I have a 40k + car sitting under my carport that I am at my wits end with. More
Technical support I love the way you are always greeted as soon as you pull up to the service area. They ask questions and try to find the solution to your problem. I love the way you are always greeted as soon as you pull up to the service area. They ask questions and try to find the solution to your problem. More
Friendly staff People at Ross downing Buick GMC Cadillac was very helpful and went out of there way to make sure I felt like I wasn't just another number and made su People at Ross downing Buick GMC Cadillac was very helpful and went out of there way to make sure I felt like I wasn't just another number and made sure I was happy with the price More
A great experience We purchased a truck today and it was a smooth process, c.j. Adams was our sales man he was the most helpful salesman I've had in all my vehicle buyin We purchased a truck today and it was a smooth process, c.j. Adams was our sales man he was the most helpful salesman I've had in all my vehicle buying experience. I highly recommend this salesman and dealership More
Nice and sweet Everyone was nice, courteous and helpful. The sale was explained to my satisfaction. I would do busy with them in the future. Ruddy carter made me fee Everyone was nice, courteous and helpful. The sale was explained to my satisfaction. I would do busy with them in the future. Ruddy carter made me feel like family. More
Great experience! They stayed late for us, as we were coming out of town! Great experience, no hidden surprises or changes when we got there on price!! They stayed late for us, as we were coming out of town! Great experience, no hidden surprises or changes when we got there on price!! More
Emergency Repair A truck tire retread was thown into my path on the interstate on the way to Houston. I ran over it resulting in destroyed radiator and condenser. Cr A truck tire retread was thown into my path on the interstate on the way to Houston. I ran over it resulting in destroyed radiator and condenser. Craig Anderson, the service advisor helped us find the problem and get replacement parts on order overnight. They had use back together by the next day at noon so we could finish our journey home. More
Treated like a outcast Contacted a Internet salesman and set up an appointment. Upon arrival of the appointment I drove the truck and then sat and talked numbers briefly wi Contacted a Internet salesman and set up an appointment. Upon arrival of the appointment I drove the truck and then sat and talked numbers briefly with him not really doing crap. Same old let me talk to my Mgr BS with nothing achieved. I guess what do you expect from a kid as a salesman. He was a rude little snot nose and then very pushy to try and run my credit. I would not go back due to poor service nor would I send anyone I know. Went to Pemier Honda with my expectations far exceeded. More
Upfront with no games I found Ross Downing's prices on the Internet to be accurate and lower then all their competitors. No bait and switch. My wife and I drove all the way I found Ross Downing's prices on the Internet to be accurate and lower then all their competitors. No bait and switch. My wife and I drove all the way to Hammond from Chalmette to purchase our Acadiana. I had a baby, small kid, mother-in-law, and eagerly awaiting wife. Amanda our sales person and Coach are finance person were totally awesome. We knew exactly what we wanted and it was sitting there waiting for us already cleaned ready to go. I would totally recommend Amanda all my friends and family if they were looking to purchase a GMC. More