Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rossi Chevrolet GMC
Washington, NJ
588 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
588 Reviews of Rossi Chevrolet GMC
November 13, 2026
I have had an extremely frustrating experience with the service department at Rossi GMC in Washington, New Jersey. The lack of communication, accountability, and customer service has been unacceptable. I c service department at Rossi GMC in Washington, New Jersey. The lack of communication, accountability, and customer service has been unacceptable. I continually receive the runaround, and nobody seems willing to take responsibility for what has been said or done. What makes the situation even more disappointing is the way the service manager, Jeff, handles customer concerns. As the service manager, I would expect him to oversee the department, take ownership of problems, and work toward resolving customer issues. Instead, when I bring a concern to his attention, he directs me to take it up with someone else in the department rather than addressing the situation himself. Unfortunately, Jeff's approach to customer service comes across as dismissive and unprofessional. Customers deserve to be treated with respect, receive honest communication, and have their concerns taken seriously. What is even more unbelievable is that, as I was leaving the dealership, I was actually told by upper management to take my brand-new GMC Sierra somewhere else for service. Think about that for a moment: Instead of making an effort to resolve a customer's concerns and retain their business, management essentially suggested that I take my business elsewhere. BUYER BEWARE! Based on my personal experience, I would strongly recommend considering another dealership for your vehicle's service needs. If this is how Rossi GMC treats customers who purchase brand-new vehicles from them, I can only imagine how other customers are being treated. I believe management should be held accountable for the service and customer experience their department provides. Rossi GMC has fallen far short of my expectations, and I will certainly think twice before doing business with them again More
by Mr. GMC
Employees Worked With
Matt Roecker, Jeff Jamison
May 11, 2026
Everyone I worked with; Matt, William, and Erik, were professional, extremely patient, and clearly eager to build a long-term relationship with me. professional, extremely patient, and clearly eager to build a long-term relationship with me. More
by jk
Employees Worked With
Matt Roecker, Erik Penyak, Will Cunningham
February 14, 2026
I had a fantastic experience purchasing my 2026 Chevrolet Equinox. I worked with Dan Lepp who was very knowledgeable and never made me feel pressured. This will by dealer of choice in the future. Equinox. I worked with Dan Lepp who was very knowledgeable and never made me feel pressured. This will by dealer of choice in the future. More
by rmattei12
Employees Worked With
Erik Penyak, Dan Lepp
January 17, 2026
Very friendly and knowledgeable people make this dealership great. This is my third vehicle purchased at Rossi. dealership great. This is my third vehicle purchased at Rossi. More
by CPEIRSON
Employees Worked With
Marty Burke, Bob Balella, Ed Rossi, Hailey Yurchak, Jeff Jamison, Mike Cabales, Will Cunningham
January 06, 2026
From our initial visit to Rossi GMC on 9 December thru our purchase on 24 December of a new 2026 Terrain, Product Specialist Will Cunningham provided my wife and I with outstanding Sales Service. Will was our purchase on 24 December of a new 2026 Terrain, Product Specialist Will Cunningham provided my wife and I with outstanding Sales Service. Will was always patient, very product knowledgeable, quick to respond to many phone calls and txt messages, extremely transparent, consistent in putting "the numbers" down in writing for our review, answering all of our questions clearly and politely no matter how many questions we had or how many times we asked them, and always doing so in a professional, warm manner. We couldn't have asked for a better sales experience than the one Will provided to us. As I said at the outset of this review, Will was outstanding. Paul and Margo Gunsser More
by PDG
Employees Worked With
Matt Roecker, Erik Penyak, Will Cunningham
December 31, 2025
Rossi has been our go to dealership since moving to the area in 2012. The people at Rossi have assisted us with numerous vehicles, always making us feel like family. The service department is also excelle area in 2012. The people at Rossi have assisted us with numerous vehicles, always making us feel like family. The service department is also excellent. More
by NFAVA99
Employees Worked With
Marty Burke, Matt Roecker, Erik Penyak, Will Cunningham
December 30, 2025
This is my third Equinox lease with Rossi. I love this vehicle as it’s so comfortable and very user friendly. My salesman, Marc, was great. He was very informative every step of our progress i I love this vehicle as it’s so comfortable and very user friendly. My salesman, Marc, was great. He was very informative every step of our progress in finding the exact vehicle that I wanted. He was patient and very understanding. We were not rushed through the details with all the signing when it was time to pick up. I found him to be an asset to this dealership. I found Rossi six years ago with my first lease. We originally dealt with Marty who was an extremely personable guy. He was very fair with us. He is the reason we drive an hour to come to Rossi, even though, we have numerous Chevy dealerships in our own backyard. An exceptional visit is what I always feel when I am visiting Rossi. You are treated respectfully and not like a number, as so many salesmen can do. I highly recommend Rossi to anyone looking for a no hassle deal. Thank you guys for everything! Have a great New Year!! More
by JoAnne
Employees Worked With
Marty Burke, Matt Roecker, Mark Lutz
