Roswell Honda

Sucked at keeping their word. Please keep your word and take pride in selling a brand new car that's tens of thousands of dollars to the car that is three thousand dollars. It Please keep your word and take pride in selling a brand new car that's tens of thousands of dollars to the car that is three thousand dollars. It may not be anything to you, but it is to the person that is buying it. So don't think you're losing money by going the extra distance and keeping your word. A person is only as good as their word and the reputation of your dealership is shot to xxxx. A good manager would have gone and inspected the vehicle and make sure it was up to "par" as he put it and made sure it satisfactory according to what was agreed upon. More

Don't xxxx on me and call it rain I was lied to after coaf had approved my financing. Now y'all have put more than 6 hard inquiries on my credit. So that you made sure the interest I was lied to after coaf had approved my financing. Now y'all have put more than 6 hard inquiries on my credit. So that you made sure the interest was too high. Joe Salazar is a liar and he should not be in the position he's in. You can take your b2b warranty as the xxxxing joke it is you need to quit screwing people over I hope you all read this and xxxxing go to jail what happened to me at this dealership is criminal. And I am looking into pursuing. That aspect of it. I got a letter from loaf saying I was accepted at a much lower rate than the one I got. Your dealership sucks. More

Terrible Would never recommend Roswell Honda. They sold me a lemon. Within Two weeks of buying I started to have problems with it. They refused to fix it or ge Would never recommend Roswell Honda. They sold me a lemon. Within Two weeks of buying I started to have problems with it. They refused to fix it or get me into a new vehicle. They were no help whatsoever. I also purchased a service warranty and they still refused to fix it. From the service manager " it's no longer our problem take to dodge" More

horrible customer service A used vehicle was purchased without it giving it the proper maintenance before driving out from the lot. They failed to put oil in the engine. The ne A used vehicle was purchased without it giving it the proper maintenance before driving out from the lot. They failed to put oil in the engine. The new owner was not aware to the negligence on the dealerships part. It was driven with no oil for two months. The engine light showed up and the dealership refused to look at the vehicle without paying stating its the new owners responsibility. However, Jiffy Lube was very helpful and willing to look at the vehicle with no charge. They explained the vehicle has no oil and for that reason the engine was blown. We called the Honda dealership regarding the issue and again, they refuse to accept any responsibility on the part with a very rude attitude. To make thinks worse, the contract that was given by this dealership, shows inaccurate mileage of the vehicle. Meaning, the vehicle shows 50k miles, but yet the contract shows 70k miles which obviously is not accurate. I do not recommend this dealership at all. There service is very poor. And seems like they are selling vehicles that are not in good working conditions. More

on vacation while traveling thru New Mexico with my family on our way to visit family in Arkansas we had a flat tire on our honda fit. We put on the donut tire an while traveling thru New Mexico with my family on our way to visit family in Arkansas we had a flat tire on our honda fit. We put on the donut tire and made it to roswell. there we stoped at the honda dealer at about 6pm on a saturday. their service department was closed but the salesman took us to the manager and told him of our problem. they called all over town trying to locate a tire for us but could not find one.they finally found one but it had to be taken off another wheel. they called out a service man to change the tire and they got us on our way. they all were some of the greatest guys I had ever met.I will always be thankful for what they did for my family. More

Thanks Just wanted to thank Bill for all his help in trying to help me find a new Honda Pilot. He went out of his way to help find the best financing and dea Just wanted to thank Bill for all his help in trying to help me find a new Honda Pilot. He went out of his way to help find the best financing and deal available. Although I decided not to buy a vehicle at this time, Bill was awesome. When I am ready to make a purchase, he's the guy I'll be asking for.Thanks again More

Customer I am needing a new vehicle. Bill Jordan is willing and able to answer all of my questions as well as explaining factors I should consider. This was a I am needing a new vehicle. Bill Jordan is willing and able to answer all of my questions as well as explaining factors I should consider. This was a worthwhile experience for me. More

Very professional I've had such an amazing experience dealing with such professional people at Roswell Honda. Jeanette Martinez showed me that professionalism still I've had such an amazing experience dealing with such professional people at Roswell Honda. Jeanette Martinez showed me that professionalism still exists in some businesses and was blessed to deal with someone as professional as her. Very positive young lady! :-) More

Our experience with Roswell Honda started off when looking at the Oddysey's they had on the lot. We were trying to figure out if we wanted to go with purchasing the Odyssey or the Nissan Quest. looking at the Oddysey's they had on the lot. We were trying to figure out if we wanted to go with purchasing the Odyssey or the Nissan Quest. Upon arrival at the dealership we were greeted by a salesman (don't have his name). All we wanted to do was look at the options of the Odyssey...we knew what features we wanted and didn't want. Although the salesman was very friendly, he was even more pushy. He kept trying to get us to drive the vehicle when we had politely declined several times due to a sleeping baby still in our car and our toddler that we had with us. We liked the options on the Odyssey but still wanted to check out the Quest and was honest with him and (who later arrived) another salesman. Once we convienced them we didnt' want a test drive at the time, they began to bash our desires to look at the Nissan Quest. I even went as far as reminding them that Krumland Auto Group owned both dealership and they should be happy that we are at least shopping local. That wasn't enough for them....eventually we peeled ourselves away from them and drove to Nissan and commented about how they just didnt' "get" what we needed or was asking for. They wanted us to do what they thought we should do. A month or so later and after consideration, research and review of both vehicles we had decided on the Odyssey. We knew the 2014 models were coming out soon and wanted to find out when. I called the Roswell Honda dealership and was transferred to Mike Holstun (whom I later found out was sales manager). The phone call started out with a greeting from him of "Hi this is Mike, can I get your name?" Right off the bad he wanted something from me...wasn't interested in what he could do to help me. I ignored his question and asked if he knew when the 2014 Odyssey's were coming out. He said, "I don't know can I get your name I'm going to have to find out?" I declined to give him my name and suggested that the information that I was desiring to obtain should be pretty general and I'd just like to find the answer before I submitted any of my personal information. I was then HUNG UP ON! Great customer service, right?! Our experience and opinion of Roswell Honda is that they aren't truly interested in helping you. It seems they are out to make a buck for themselves and could care less of the concerns and needs of the customer. We were going to stay local in the purchase of our 2014 Odyssey, however, will now purchase this vehicle out of town as we forsee this is the type of service we would get from start to finish with this dealership. It is pretty alarming that we would get this treatment from management from a dealership when we were ready to purchase from them. Management should be instructing their team to work together, not gang up on, the customer and seek what is important to them. Being pushy gets you no where and in the end you will drive people away from sales with your dealership. A simple answer to my question and a "Let us know how we can help you in the future" statement would have much more appropriate. Now I know why car salesmen have reputations of being pushy, slimey and untrustworthy....great job Roswell Honda for backing up that reputation and management for being a perfect example of this to your staff. More

My experience with honda roswell,nm.88201...first of all i ask for some area's to be touch up' on the used car i puchase. some long faces from the S.Mgr Ricardo Beltran. give the custom's little gain! Wow!! i ask for some area's to be touch up' on the used car i puchase. some long faces from the S.Mgr Ricardo Beltran. give the custom's little gain! Wow!!Honda. This is turning into a bad experience. More