Roswell INFINITI of North Atlanta

This is the second time in less than a year of owning my new QX56 I have had issues with the service department. Both times I have been told it would be DAYs or I would have to leave my car before they coul new QX56 I have had issues with the service department. Both times I have been told it would be DAYs or I would have to leave my car before they could look at it. I was actually getting my oil changed today and my check engine light came on during my trip to the dealership. I have two children under two years old with me and they would not even run a diagnostic while I was there to see what was wrong. I was willing to wait however long in order to make sure nothing was wrong. They would rather me make an appointment and leave my car then make sure I am safe to drive my car with two children. Bruce, the manager, wouldn't even come out to talk to me after I asked multiple times to speak to him. If you want service done do not go to Roswell Infiniti I have never been treated so bad and in front of my two small children. More

My wife and I went Roswell Infiniti to lease a new 52k vehicle. We knew exactly what we wanted in the model, color, interior and the like. With the help of the internet we had an offer in hand but wanted vehicle. We knew exactly what we wanted in the model, color, interior and the like. With the help of the internet we had an offer in hand but wanted to see if Roswell would match it since I was a previous customer of theirs. Our salesman, James Hill, was very courteous and respectful. We told him upfront what our other offer was and what we were willing to pay. We also said we had 1 hour to make the deal and go as we had young children with a sitter. All was going great UNTIL, Kip Cramer got involved. Within 30 seconds my wife and I were turned off by his rude and abrasive behavior. When we showed him the offer from the other dealer, he told us about how no one would sell a car for that price and we were basically morons for listening to anyone else. I asked him again if he would do the price and he went ballistic on us, telling us we were fools and that no one in their right mind would give us that deal and that we didn't understand math. After a minute of loud obnoxious yelling, my wife stepped up and said we need to leave. I told James he was very nice and that Kip was the reason we would not buy a car from Roswell Infiniti. As I was walking out the door, kip decided to get in my face and tell me further how stupid my wife and I were. Finally, I told him he was a jerk and that he should never be in a customer service business and he told me to F@@k Off!! I was flabbergasted at this statement and told him I was going to call his boss and he said, "do whatever the F@@k you want!" After a few choice words, I realized they still had my car and asked James for it and upon walking to get the key, Kip made a gesture of swinging a punch at me. I told him if he attempted that, I would own the dealership. James was in amazement and his look was of utter disbelief at the way Kip was handling the situation. This was by far the most disturbing encounter I have ever had in the business world and I will never ever recommend Roswell to anyone ever again in my life!!! More

Contacted Jack Wyatt directly based on previous positive reviews on dealerrater, and Jack was as advertised: prompt in returning calls, knoweldgable about car I was interested in, didn't waste my time with reviews on dealerrater, and Jack was as advertised: prompt in returning calls, knoweldgable about car I was interested in, didn't waste my time with the typical sales drill (i.e., didn't "hold me hostage" at the dealership trying to keep me from going elsewhere), communicated effectively and was direct in terms of what he needed from me to frame possible deal terms to I could make a decision. Generally speaking the dealership may be less competitive on price than some other Infiniti dealerships in the metro area, but the trade off is that you don't have an aggressive saleperson/sales manager to fend off before you can leave the lot. Overall a pleasant and fairly painless experience both on that day and in following weeks as Jack and others at the dealership contacted me to make sure the new car was working out well and to see if there were any follow up questions about car operation/systems, etc. I would recommend both Jack Wyatt and Roswell Infiniti to others looking for a new Infiniti. More

We were fortunate to work with Jeff Hoffman when leasing our Infinity. He was extremely professional and courteous. He was very patient with us answering many questions and applied no pressure which pleased our Infinity. He was extremely professional and courteous. He was very patient with us answering many questions and applied no pressure which pleased us tremendously. Also, he is always available to answer any questions we had after leasing the car. We could not have asked for a better person to look after us. I will highly recommend Jeff and Roswell Infinity to all my friends. I will use this car dealership again and again. More

For the first and only time in my life thus far, I got 2 new cars in a week. I came out of a lease for an Infiniti G37 coupe and an Audi Q5 and went into leases for a 2013 JX35 and 2013 G37S. The only rea new cars in a week. I came out of a lease for an Infiniti G37 coupe and an Audi Q5 and went into leases for a 2013 JX35 and 2013 G37S. The only reason I took back to back Saturday afternoons to do this was because of my dealings with Jack Wyatt. Jack single handedly restored my faith in the car sales industry. I hate even referring to him in that context because he is a gentleman who knows his business and gets the job done. With other dealers leading up to my initial meeting with Jack, that couldn't have been further from the truth. I should have started at Roswell Infiniti because that is where I leased my first Infiniti but wasn't sure if the pricing on another one would work out.....especially with now being a father and cash flow being tighter. Jack and the Roswell Infiniti leasing/finance team are top notch and I highly recommend the dealer as a place to consider when looking for a new car. More

I'm typically not one to write reviews but I had such a positive experience with Roswell Infiniti that I'm compelled to share my experience. I specifically would like to acknowledge my sales person Jack a positive experience with Roswell Infiniti that I'm compelled to share my experience. I specifically would like to acknowledge my sales person Jack Wyatt regarding my lease of my new G37. Jack is an absolute professional and has made the lease process easy and stress free. I first started with Jack on the phone before I came in to the dealership. He is a very friendly and an extremely knowledgeable sales person. He was very respectful of my time and the entire deal was done in record time. He also returns phone calls and e-mails immediately! I have leased several cars over the last 20 years for both myself and my wife and I have to say that this was the best experience I have ever had at a dealer! Here is a breakdown of the time it took to discuss and close the deal. Phone Time - Approx. 7 phone conversations - 10 minutes E-mails – A few e-mail exchanges with immediate responses – 5 minutes Visiting the showroom to evaluate my old car and discuss specifics - 30 min Returning the next day to pickup up my NEW car and drop of my old one 30 MIN! Yes 30 min, I’m still amazed by this as I planned to be there for at least 2 hours. TOTAL TIME – 1 Hour and 15 minutes. I will definitely return to Roswell Infiniti at the end of my two year lease to lease another car. Jack and the Roswell Team has made me a very satisfied customer! Thank you! More

We bought a new JX35 from Roswell Infiniti. I meant to write this letter sooner, but I have been very ill for the past few months. I am on the mend now, and I really want to tell you why we bought our ne write this letter sooner, but I have been very ill for the past few months. I am on the mend now, and I really want to tell you why we bought our new JX35. Jack Wyatt was our sales person. We bought the vehicle because of Jack. He is an incredible sales person. His "no pressure" style is perfect. Further, his customer service in excellent. He in extremely knowledgeable about this new car. He truly understands cars and more importantly he understands people. We were looking to buy a car, but not necessarily an Infiniti, or a new JX35. But, Jack was wonderful and showed us the value of the car for our family. In the short period of time we spent together, he became a trusted friend. He is a terrific asset to Roswell Infiniti and a great Ambassador for Infiniti as a whole. You are fortunate to have him work at your dealership and we are fortunate to have someone we will buy cars from for life. Thank you Jack! We LOVE our JX35!!!! More

Was in market for new or low mile used Infiniti G37 convertable. Roswell Infiniti was not only very price competitive, but made the gap between new and used to the point that new was by far the best convertable. Roswell Infiniti was not only very price competitive, but made the gap between new and used to the point that new was by far the best decision. Also, we were looking for a specific color / option combination. No other local dealer could find a unit as we wanted. Roswell Infiniti did so and we got the exact car we were looking for!! Dave Olson was GREAT to work with as was the Finance Manager Tom. Very positive experience. More

Jeff was great! He definately has his customers best interest at heart! Great salesperson and overall great experience! Dont waste your time at other dealers, you wont regret it! interest at heart! Great salesperson and overall great experience! Dont waste your time at other dealers, you wont regret it! More

JEFF HOFFMAN IS ONE OF THE FRIENDLY & KNOWLEDGIBLE SALES PERSON I HAVE MET,OUR EXPERIENCE DEALING WITH JEFF WAS GREAT ,HE KNEW WHAT WE REALY EXPECTED & WE WERE IN OUT OF THE DEALERSHIP IN 2 HOURS BUYI SALES PERSON I HAVE MET,OUR EXPERIENCE DEALING WITH JEFF WAS GREAT ,HE KNEW WHAT WE REALY EXPECTED & WE WERE IN OUT OF THE DEALERSHIP IN 2 HOURS BUYING OUR NEW QX. BLESSON More