As we all know, the process of buying a vehicle can often be riddled with stress, intimidation, uncertainty, and confusion. I expected to be met with the typical things we all associate with used vehicle sales like slick sales pitches, unscrupulous negotiation tactics, and unrelenting pressure to make a deal. At this dealership, I could not have been more wrong.
My salesman, Sterian Franc, was absolutely fantastic. Even on a busy Saturday morning, Sterian made me feel welcome and relaxed. He understood what I was looking for in a vehicle, and navigated me toward the vehicle that was perfect for my needs. He walked me through all of the vehicle's features and explained how each worked during our test drive. He never once pressured me to make a decision and took his time to make sure I fully understood the trade/purchase process its entirety. Working with Sterian was like hanging out with an old friend, and there was no doubt in my mind that he had my best interest at heart.
Sean Kashani is another gentleman who made a positive impression on me. Our main point of discussion concerned the CPO warranty and other programs available to me. He didn't just throw a warranty booklet at me and tell me to read it over while he went to go get a cup of coffee. He did the complete opposite. He explained what was covered under the current warranty and compared that coverage to other warranty options with a focus on commonly overlooked components that were more prone to issues and expensive repair costs. I explained that my goal was to find a car that would last for several years, so he and I worked together to find the most practical and cost effective means of achieving that goal. I left his office with total confidence that my vehicle would be protected for years to come.
Last, but certainly not least, was Rob Pruett. The first time I spoke with Rob was about my trade. Honestly, I think he knew more about my vehicle than I did. I expected him to be knowledgeable, but frankly, I was just impressed with how much he knew. When we moved on to the point where we could discuss numbers, he backed up his offer with research that he both presented and explained to me. The best part was that his data lined up perfectly with my own research. The man knows his cars and he certainly knows the market. Later on, Rob met up with me again to check on things. I took the opportunity to bounce a few more questions I had off of him, and he answered every single one.
Overall, I could not be more pleased with the above three individuals. They were professional, down to earth, knowledgeable (but certainly not arrogant), and most of all, they were fair. I walked into the dealership initially feeling nervous and apprehensive, but I left feeling well taken care of and confident that I had made the best decision for me and my family. These three gentlemen are the right men for the job, and if anyone reading this has the opportunity to work with these guys, you'd be selling yourself short if you didn't at least give them a call. You will not be disappointed.