I brought my 2014 QX60 to the Service Department for resolution of a concern and had a very satisfying experience. Mark promised to resolve my concern and he did. In the process I fell in love with my loaner. Just for kicks, I inquired about purchasing it. In short, in a very brief time, Rusty Rabia transformed my inquiry into a sale. He made the often painful experience of buying a new car actually enjoyable and overcame a long list of my objections. I’ll be back to RI service and sales with confidence.