When I initially called to inquire about the Audi of interest I spoke with a salesman, who was very courteous and communicated well in trying to coordinate my visit from out of state. I applied for financing to see if they could compete with the rates I had secured through my credit union. I then got a call from the Internet Sales Manager, who in following up on my application insulted my credit, stating “the credit is good but not great”. I informed him that I didn’t need his financing and was simply shopping. The night before my scheduled appointment with The first salesmen he called and text to let me know I should come in ?at 9am? instead of our scheduled time because there were 3 other deals on the car.
Despite this lack of professionalism I came to see the car anyway. I was greeted by the salesman and offered something to drink - a water in a plastic cup - and he got the key for test drive. According to him there was only one key being sold with the car. He also had a hard time finding the car, as I watched him walk around the lot pressing the key fob over his head. I pointed the car out to him and he attempted to open it, but the fob appeared to have a dead battery, as it was not recognized by the car initially. In fact, the car didn’t initially start! When we finally got the car started there was NO gas, distance to empty 0 miles! How do you attempt to sell a car that has one key fob with a dead battery and no gas? When I asked the salesman this question he said that he didn’t want to get the car ready just to have another salesman take the sale. All of this was incredibly telling of the culture at Roswell Mitsubishi.
Needless to say, I didn’t purchase the car. The insult by the Internet Sales Manager, pressure tactics and not having a simple bottled water were turnoffs. However, once I learned there was only one key I decided not to do business with this dealership. The other issues that followed ensured that I would recommend NO ONE do business with this dealership if I were asked.
Finally, I did do business with Audi of North Atlanta, who reported my FICO score to be 781, and offered a cold bottled water.