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Rouen Chrysler Dodge Jeep
Woodville, OH
86 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 86 reviews
May 04, 2021
If I could leave zero stars, I would. I went to the If I could leave zero stars, I would. I went to the dealership to look at a car listed on the website and after I drove 45 minutes to the dealership If I could leave zero stars, I would. I went to the dealership to look at a car listed on the website and after I drove 45 minutes to the dealership, Greg tells me that the car is not even at the dealership and is in the shop. It was accidentally listed on the website. He promised me he would contact me as soon as it arrived at the lot so I could be the first to look at it and he never did. Dava informed me today after I was already on my way to the dealership that it sold and I did not even get the chance to look at it. The complete disorganization and lack of professionalism at Rouen disappoints me. My family (who has purchased from you in the past) will never return. Waste somebody else’s time, not mine anymore. More
by hannahwolff11
Employees Worked With
Dava, Greg Powell
Helpful April 12, 2021
I'm not sure if this is supposed to be meant for the dealership more than the service center but my review is about the service after the sale. It is non-existent. The salesman has followed up a couple dealership more than the service center but my review is about the service after the sale. It is non-existent. The salesman has followed up a couple times but when you really need service you can't get it. Express Lane hours were - and probably still are published - but not followed. I got there at 4:02 once for an oil change and they said no even though the hours were until 4:30. One of the women is rude, not just to me but others, which I heard. You would think during times of less driving and less customers and income, they would want to accommodate but they keep making it more difficult with, now, closing the Express Lane to drive up and needing "an appointment" just like all other service. Then, you'll no doubt have to wait an hour like I did recently when my electronics were bad and they gave me no results because the web site to verify updates was down. Don't buy a vehicle unless you have someone else to provide service on it. More
by litlebull44820
Employees Worked With
Don't know because I couldn't get any service
December 13, 2019
Very customer friendly. I normally dread going car shopping, but this is the first time I felt like they were servicing me with what I wanted. Barb picked out the exact Ram I I normally dread going car shopping, but this is the first time I felt like they were servicing me with what I wanted. Barb picked out the exact Ram I was looking for. And when I was presented with a payment I was wanting to pay, it was a done deal. From Barb getting the Ram I wanted ready, to Rob presenting the payment I wanted, to Vincent handling the finance paperwork, I felt no pressure at all. I would and will definitely recommend Rouen Chrysler to everyone I know. More
by rcook
Employees Worked With
Vincent also gets 5 STARS. , Rob Taylor, Barb Conley
September 30, 2019
We recently purchased a new Pacifica and a used car from Rouen Chrysler and had the privilage with working with Bard. She did an amazing job and was so personal. I highly recommended this dealership and sal Rouen Chrysler and had the privilage with working with Bard. She did an amazing job and was so personal. I highly recommended this dealership and sales representative. More
by Holly Kelley
Employees Worked With
Barb Conley
September 21, 2019
Another awesome experience! Had another great visit at Rouen Auto today! We went in on day two of looking for a vehicle, and came out with a fantastic deal and a wonderful exper Had another great visit at Rouen Auto today! We went in on day two of looking for a vehicle, and came out with a fantastic deal and a wonderful experience. Robert Graham, our sales rep, is always super at finding us just what we want and need. This is our fourth car from Rouen. We wouldn't go anywhere else! Jason Woodcock...big shout out to you as well!! Thanks for getting us down to the payment area we wanted to be in and still walked out with a brand new vehicle. The whole experience was not only exciting, trying to find our new vehicle, but also a no hassle experience. I recommend Robert to everyone I know looking for a new vehicle. My father in law also bought his last vehicle from Rouen. Keep up the amazing work guys!!! We will be back again for our next adventure!! :) Kim and Wade Sorensen More
by Kimberly
Employees Worked With
Jason Woodcock and Vincent McCarver, Robert Graham
September 10, 2019
Amazing Experience! Buying a vehicle is never fun. It is a give and take; take and give experience. I want what I want and the dealer always wants what they want. Who giv Buying a vehicle is never fun. It is a give and take; take and give experience. I want what I want and the dealer always wants what they want. Who gives? Who wins? Who really makes out on the deal? My husband went out to Rouen with this same mentality. We didn't really need to anything but he wanted a new truck. Not really expecting anything, he met Scott Scheatzle. Not your typical car salesman to say the least. He was very interested in what my husband wanted and what he could really give him. Scott wanted to make my husband a deal and really wanted him to have a new truck. Scott went over and above from the initial conversation to the purchase to the accessories and then the follow-up calls. We would recommend this dealership, Scott and his superiors to anyone looking or dreaming to buy a car. They will help you if they can. This experience has changed our perception of car buying. Thanks for everything. We are so happy with our new Ram 2500!!! More
by Jennifer
Employees Worked With
Scott Scheatzle
September 07, 2019
New truck purchase Salesman was Scott Scheatzle. From the moment we walked in he was amazing! Very professional, friendly, considerate. Would give him 10 stars for all Salesman was Scott Scheatzle. From the moment we walked in he was amazing! Very professional, friendly, considerate. Would give him 10 stars for all his help. Explained everything completely and worked with us on our requests. HIGHLY recommended and couldn’t be more pleased with our deal and beautiful truck. Thanks Scott for such a pleasant experience. More
by Karen
Employees Worked With
Gloria Spangler, Scott Scheatzle
August 30, 2019
Very professional, friendly Coming to this dealership was a little trip, but was absolutely worthwhile, Barb Conley was a know BS saleslady, she selected a product that we were i Coming to this dealership was a little trip, but was absolutely worthwhile, Barb Conley was a know BS saleslady, she selected a product that we were interested in, worked the numbers and it was a little back and forth but it ended up incredibly. Barb was a great saleslady. More
by Truck guy Bob
Employees Worked With
Barb Conley
June 07, 2019
Best Experience The best experience I've had buying a vehicle , Greg is very up front and listens to what you want and really tries to accommodate all your needs does The best experience I've had buying a vehicle , Greg is very up front and listens to what you want and really tries to accommodate all your needs doesn't feed you a bunch of bull . I was shopping around several different dealers Rouen ChryslerDodge Woodville Ohio and Greg Powell met everything I wanted , I will definitely suggest them to my family and friends Thankyou again Greg Powell and Gloria Spangler for handling the financing paperwork she is a very thorough and she is a kind and caring person . Love my new Ram Waggs More
by waggs66
Employees Worked With
Gloria Spangler, Greg Powell
