Rouen Chrysler Dodge Jeep

I have dealt with Scott Scheatzle for over 6 years now. Three cars later and I am still happy. When he see's an opportunity for me to get into something nice, he calls and offers. This last time (my 2019 R Three cars later and I am still happy. When he see's an opportunity for me to get into something nice, he calls and offers. This last time (my 2019 RAM which I just made my first payment on) I just went there. Scott helped me ALSO raise my credit score because he found a credit union that bought my first loan with a 586 credit score. The rate was high, but the payment was affordable and I had GAP insurance and a warranty on it (It was a 2013 RAM which I should have kept, great truck). Now my score, two vehicles later is superb. Kevin Carnicom (co-owner) has personally met with me three times and the oil changes (2 free) are always hassle free and Wendy goes through the multi point inspection to let me know if a problem could come up or if everything is in good shape. So, are all car dealerships perfect? No. Even Rouen has a challenge every now and then, but they (if you come to them and work with them) WILL CORRECT problems. That is why I left five stars, I know how car dealers work ( I sold them in Dundee and Maumee a while ago) and this one cares. More

Let me share my experience with Rouen Chrysler Dodge Jeep Ram from 45 days ago: First off, this is only the second time I've ever purchased/leased a car so I'm no expert. I was also driving 1.5 hours from Ram from 45 days ago: First off, this is only the second time I've ever purchased/leased a car so I'm no expert. I was also driving 1.5 hours from Cleveland to pick up my dream car, a Jeep Wrangler, so I was beyond excited. The dealership and I had already agreed on a price over the phone on the new Wrangler but we had not agreed on a price for my leased Jeep Compass I had lease equity on. I figured I would just trade it in and put the equity towards the new car to get a tax break. When I arrived, my salesman told me we were doing a "pass over" for my Jeep Compass (definitely a sneaky trick they made up because theres no such thing as a pass over when I search the web). Anyway, I had to call the leasing company while I was at the dealership to lock a buyout price, which I thought was really strange. My understanding was that the dealership would handle purchasing the Jeep Compass, cover the sales tax, and I would get the difference between the buyout price and trade-in value. NOPE, I personally had to purchase the Jeep Compass, pay the sales tax, and then sell it to the dealership at the trade-in value. I was not made aware of this until I was signing papers so I lost a FEW THOUSAND $$$ on the Jeep Compass as they also low balled the trade-in value (I wasn't concerned at first since I figured I was saving money not paying sales tax). NOTE: They listed my Jeep Compass for over $5,000 the trade-in value they gave me and most likely sold it for that much as it was a car in excellent condition. Additionally, I HAVE YET TO RECEIVE MY LICENSE PLATES/REGISTRATION. It's been 45 days since I drove my vehicle off the lot so my temporary tags have expired today. I also have yet to make a payment on my lease as my account has yet to be set up. I have called the dealership 5+ times, left 3 voicemails, and have been denied to talk to the general manager. I was finally able to get a hold of one of the finance people a few days ago and he said he would call me back later that day to give me an update......still no call back and I left him another voicemail today. I regret not walking out of that dealership and foregoing purchasing the new vehicle. I definitely learned my lesson from this terrible experience. I highly recommend you DO NOT deal with this dealership. More

always fast friendly service in the express lane. i will always get my oil changes done here. they use mopar filters and mopar approved oil. always get my oil changes done here. they use mopar filters and mopar approved oil. More