Group 1 Nissan Round Rock

My last 4 cars have been through Round Rock Nissan. I love the staff here. Tanya is my absolute favorite! She makes the buying process so easy & stress free. I will always be a returning customer. I love the staff here. Tanya is my absolute favorite! She makes the buying process so easy & stress free. I will always be a returning customer. More

They make it easy to schedule service. Pleasant waiting area if you opt to wait or They will provide transportation if you choose not to wait. Pleasant waiting area if you opt to wait or They will provide transportation if you choose not to wait. More

I had a good experience at Group 1 Nissan service center. Rafael went above and beyond to help me and made the whole process smooth and stress-free. They were very professional, patient, and communicated cle Rafael went above and beyond to help me and made the whole process smooth and stress-free. They were very professional, patient, and communicated clearly about the repairs and timeline. I really appreciate the excellent customer service. More

Sales Manager Jim and my sales rep Kim took great care of me especially in the predicament I was in. Smooth sailing with paperwork and getting onto the road in my new car. Thanks for everything you've both d me especially in the predicament I was in. Smooth sailing with paperwork and getting onto the road in my new car. Thanks for everything you've both done! More

I've found over about ten visits, that service advisor are knowledgeable. Car has always serviced right the first time. are knowledgeable. Car has always serviced right the first time. More

One star. I didn't end up buying a car here, and that's the problem. I did a search for certified Nissan cars and theirs came up — a 2019 Rogue SL advertise I didn't end up buying a car here, and that's the problem. I did a search for certified Nissan cars and theirs came up — a 2019 Rogue SL advertised as Nissan Certified. My son went by and test drove it, and he noticed bumper damage that had not been disclosed. A few days later, I had an independent inspector go out to inspect the car, and he also noted the undisclosed bumper damage. His report also found two driver-assist trouble codes, a weak battery, and an open recall — all on a car sold as Nissan Certified that had supposedly just passed its certification inspection. Only after my inspector found the damage did Scott from Nissan call me to let me know they would be fixing the bumper damage and a plastic piece. I told him I was surprised to find undisclosed damage on a Nissan Certified car, but I was willing to wait for it all to be repaired. He also told me it was his friend's car he was selling — his friend's mother had been put in a home two weeks before. I was then told I would be dealing with Daniel the rest of the way, and that's what I did. Daniel worked with me daily while the shop replaced the bumper, did the recall, and got a clean rescan. My last message from Daniel was yesterday about 6 PM. I still hadn't been told whether the final part they ordered had been installed, so I asked if the plastic piece had been installed or if it would be the next day. He said it was supposed to have been done that day. When I contacted Daniel today, he said the car had been sold last night while he was off. They had never taken a deposit or put a hold on it. I found out by text, the day before pickup. They advertise "certified," sell a car with undisclosed damage, then sell it out from under the buyer who spent a week getting it fixed. Get your own inspection. I did, and it still wasn't enough. More

Excellent auto service! Prompt, professional, friendly, and efficient. The work was well done, and everything exceeded expectations. Prompt, professional, friendly, and efficient. The work was well done, and everything exceeded expectations. More

Erick Garcia was fantastic to work with. He was on top of my repair needs, super helpful at all times, and had a great friendly and positive attitude. He’s the main reason that my rating i He was on top of my repair needs, super helpful at all times, and had a great friendly and positive attitude. He’s the main reason that my rating is five stars. More