Group 1 Nissan Round Rock

Great service…fast and efficient…diagnostic problem solving and fixing the issues…Great teamwork from getting an appointment to fixing my vehicle..KUDOS solving and fixing the issues…Great teamwork from getting an appointment to fixing my vehicle..KUDOS More

On August 21, 2026 I took my 2021 Nissan Murano to its 10am appointment to be serviced. Although I was given this appointment time earlier in the week and I had informed them I would be waiting there unti 10am appointment to be serviced. Although I was given this appointment time earlier in the week and I had informed them I would be waiting there until the servicing was completed, it wasn’t until after 2 that they finally got to working on it! They knew I live over 100 miles away and I had no choice but to wait, they still chose to wait on others that arrived after me. When I tried to talk with Kevin Griffin about it, he just shrugged his shoulders and said he wasn’t responsible for when the mechanics worked on the vehicles! I was like WOW, I have never felt so disrespected! I had always dealt with Town North Nissan in Austin until they closed and had always been very happy with their customer service so being treated this way was shocking. Anyway I was finally back on the road almost 5 hours from the time of my appointed time and because of Group 1 Nissan in Round Rock,Tx horrible customer service, I will not be returning nor will I be recommending any of your services to family members nor friends. This particular dealership does not deserve to be in business! More

Rafael Ramos was very professional, knowledgeable, patient, kind, carring, explained what needed to be done and gave an excellent advice to what other things needed to be done. He was very clear with patient, kind, carring, explained what needed to be done and gave an excellent advice to what other things needed to be done. He was very clear with his directives. Thank you so much with great appreciation, gratitude and blessings to you Rafael Ramos. Excellent job. More

Nissan RoundRock always nice and polite and helpful thank you Ethan Matmanivong ! 3 years with this dealership you Ethan Matmanivong ! 3 years with this dealership More

Had a great experience with the service department. They were very friendly & courteous. I will use there services again. They were very friendly & courteous. I will use there services again. More

Great location. Staff is always friendly especially Ethan! He gets me in and out, and always explains to me what they’re doing with my car. I bought my car here as w Staff is always friendly especially Ethan! He gets me in and out, and always explains to me what they’re doing with my car. I bought my car here as well, so had a good experience in the sales department. I keep coming back for the quality of the service. More

Polite, professional and kind about the service. Would recommend anyone with a Nissan to go to this place. Would recommend anyone with a Nissan to go to this place. More