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Round Rock Nissan

Round Rock, TX

Overview
Reviews
Vehicles
4.6
944 Reviews
Call Dealership (512) 244-8500

3050 Interstate 35

Round Rock, TX

78681

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Showing 944 reviews

January 14, 2026

The salesperson, Hunter, was amazing and helped me get the SUV I wanted. They worked with me and made me feel at ease. I hate car shopping but I didn't hate this encounter. Thank you! More

by mshuf7
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter
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January 10, 2026

Service center personnel were friendly and kept you up to date on everything they did to your vehicle More

by jbutt3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Jank and Juan Ponce
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Jan 11, 2026 -

Round Rock Nissan responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 10, 2026

Parts are too expensive, if you don't make an appointment the wait tine is 4 hrs. Overpriced labor and high taxes makes it unaffordable. Customer will order parts online and go to a mechanic to m More

by ralphvdavis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Jan 12, 2026 -

Round Rock Nissan responded

Thank you for taking the time to share your feedback. We sincerely regret that your recent service experience did not meet your expectations. We understand how frustrating extended wait times and repair costs can be. We do typically recommend an appointment for the most efficient experience with our service department. Our parts pricing and labor rates are set by manufacturer guidelines and reflect the use of factory-trained technicians and genuine parts, but we recognize that transparency and communication around these costs are critical. We also acknowledge your concerns regarding service wait times and will use this feedback to continue improving scheduling efficiency and communication with our customers. Your comments are important to us, and we would welcome the opportunity to discuss your experience further and see how we can improve. Please feel free to reach out if you would like to do so. Thank you and have a great day. Carl Ruark Service Manager - Round Rock Nissan cruark@group1auto.com

December 27, 2025

Ethan was very helpful and informative. Excellent customer service! He gave a positive experience and was confident. More

by bagbrinsonlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Report | Print
Dec 29, 2025 -

Round Rock Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

December 19, 2025

Round Rock Nissan ROCKS! !! Get things done and get things done right, Go look for Rafael, he's the BEST! More

by vgrellner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael / Rafa
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Dec 21, 2025 -

Round Rock Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 16, 2025

Service advisor was great. I made an appointment for an oil change and arrived on-time. Three and a half hours later it was finished. This is not acceptable service. More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unknown
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Dec 20, 2025 -

Round Rock Nissan responded

Thank you for taking the time to share your feedback. We’re glad to hear that your service advisor provided a positive experience, and we truly appreciate you recognizing their efforts. That said, we understand your frustration with the wait time. Even with an appointment, a three-and-a-half-hour turnaround for an oil change is not the experience we aim to deliver. Your comments help us identify where we need to improve, particularly around scheduling flow and service time expectations. We value your time and your business, and we’re actively working to improve efficiency so future visits better align with what our customers expect. If you’d like to discuss your visit in more detail, we’d welcome the opportunity to connect. Thank you again for your feedback and for giving us the opportunity to improve. Best regards, Luis Cruz Parts & Service Director - Round Rock Nissan lcruz@group1auto.com

December 14, 2025

Eric is always the best advisor. Helpful and personable. His recommendations are always welcome and keep our four cars/trucks running. More

by igeaoux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paske
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Dec 17, 2025 -

Round Rock Nissan responded

Hello, thank you for your kind review; we are happy to pass along your comments to Eric here at Round Rock Nissan! Feel free to reach out to us if you need anything. Have a wonderful day.

December 11, 2025

Ethan was an amazing person to work and with, and I don’t have any complaint. More

by aceofclubs55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Dec 12, 2025 -

Round Rock Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

December 11, 2025

Friendly and no pressure sales, with upfront financing. Salesperson was very familiar with the features of the Pathfinder. I will definitely buy again from Round Rock Nissan. More

by arasb.rahmani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Mans
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Dec 12, 2025 -

Round Rock Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

December 11, 2025

The service department, from online support, Lisa, to my service advisor Ethan, are courteous, professional, and taking care of customers. I am very happy with the work performed on my car. More

by DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, Ethan
Report | Print
Dec 12, 2025 -

Round Rock Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Round Rock Nissan

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