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Group 1 Nissan Round Rock
Round Rock, TX
1,125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 20, 2026
One star. I didn't end up buying a car here, and that's the problem. I did a search for certified Nissan cars and theirs came up — a 2019 Rogue SL advertise I didn't end up buying a car here, and that's the problem. I did a search for certified Nissan cars and theirs came up — a 2019 Rogue SL advertised as Nissan Certified. My son went by and test drove it, and he noticed bumper damage that had not been disclosed. A few days later, I had an independent inspector go out to inspect the car, and he also noted the undisclosed bumper damage. His report also found two driver-assist trouble codes, a weak battery, and an open recall — all on a car sold as Nissan Certified that had supposedly just passed its certification inspection. Only after my inspector found the damage did Scott from Nissan call me to let me know they would be fixing the bumper damage and a plastic piece. I told him I was surprised to find undisclosed damage on a Nissan Certified car, but I was willing to wait for it all to be repaired. He also told me it was his friend's car he was selling — his friend's mother had been put in a home two weeks before. I was then told I would be dealing with Daniel the rest of the way, and that's what I did. Daniel worked with me daily while the shop replaced the bumper, did the recall, and got a clean rescan. My last message from Daniel was yesterday about 6 PM. I still hadn't been told whether the final part they ordered had been installed, so I asked if the plastic piece had been installed or if it would be the next day. He said it was supposed to have been done that day. When I contacted Daniel today, he said the car had been sold last night while he was off. They had never taken a deposit or put a hold on it. I found out by text, the day before pickup. They advertise "certified," sell a car with undisclosed damage, then sell it out from under the buyer who spent a week getting it fixed. Get your own inspection. I did, and it still wasn't enough. More
by Jon.David.Murray
Employees Worked With
Scott and Daniel
October 15, 2026
Excellent auto service! Prompt, professional, friendly, and efficient. The work was well done, and everything exceeded expectations. Prompt, professional, friendly, and efficient. The work was well done, and everything exceeded expectations. More
by albertleroylaurieanne
Employees Worked With
Oscar
October 14, 2026
Erick Garcia was fantastic to work with. He was on top of my repair needs, super helpful at all times, and had a great friendly and positive attitude. He’s the main reason that my rating i He was on top of my repair needs, super helpful at all times, and had a great friendly and positive attitude. He’s the main reason that my rating is five stars. More
by tjandkathy2
Employees Worked With
Erick Garcia
October 13, 2026
I just wanted to say that when I called to set an appointment I specifically asked to my adviser Kevin. When I arrived I was given Ethan. As I waited for the service to be complete I noticed that eve appointment I specifically asked to my adviser Kevin. When I arrived I was given Ethan. As I waited for the service to be complete I noticed that every other adviser would talk to the clients and Ethan never came to me. I went to Kevin to see what my service was requesting and I told him I asked for him. Kevin personally gave me his card and said he would help next time since I was not happy. When my vehicle was ready is When Ethan called me. Overall I love Nissan but I would appreciate next time to stay with Kevin since he explains my visits better. More
by Sjdimas68
Employees Worked With
Kevin is my adviser but got Ethan
October 12, 2026
Do not buy used from this dealership. Bought a used car about a week ago and the check engine light came on with reduced power. Very disappointed because once it got up to 75 mph it did t Bought a used car about a week ago and the check engine light came on with reduced power. Very disappointed because once it got up to 75 mph it did that and maybe only driven 60 miles. Seems like the car had a bypassed issue when sold. Was told there aren’t any solutions to my problem. Had the car shipped and got very little info on the process of it all. It was my first time having a car shipped so I was new to it and found out more info from the person shipping it than the dealership itself. Asked for pictures before it got on the truck and was told I’d get some for my peace of mind. Never got any. The salesman was very patient with me which I appreciated it a lot but that’s probably the only good thing from this whole experience. Wouldn’t recommend anyone to buy used from this dealership. Very unhappy. More
by Rene Granado
Employees Worked With
Jacob
October 08, 2026
Steve was very helpful and knowledgeable. He was able to assist me in a timely manner and I appreciate him with great gratitude. Thank you Steve for stepping in to help with the Nissan Rogue. He was able to assist me in a timely manner and I appreciate him with great gratitude. Thank you Steve for stepping in to help with the Nissan Rogue. More
by Adeniji
Employees Worked With
Steve
October 06, 2026
Ethan was very prompt kept me posted we communicate through text. Ethan is a very busy young man, he do good with his customers I watch him when I'm there waiting on my vehicle thank you Ethan. Whene through text. Ethan is a very busy young man, he do good with his customers I watch him when I'm there waiting on my vehicle thank you Ethan. Whenever I have to have major work done to my car why we cannot get a rental car when I bought my car through Nissan and I have the warranty I never can get a rental car that's the only thing we need to correct. More
by bradshawb54
Employees Worked With
Jay ,Jank
October 02, 2026
The dealership has an excellent service center with gracious managers and highly skilled mechanics. I am very impressed by the quality of work and how well I was treated from start to finish . gracious managers and highly skilled mechanics. I am very impressed by the quality of work and how well I was treated from start to finish . More
by hboral
Employees Worked With
Oscar
October 01, 2026
I trust Jay Jank at Round Rock Nissan implicitly to manage the repairs of my 2020 Nissan Rogue that has 132,000 miles on it. Jay is friendly, a professional at getting my car repaired under budget in a manage the repairs of my 2020 Nissan Rogue that has 132,000 miles on it. Jay is friendly, a professional at getting my car repaired under budget in a timely manner. I have peace of mind knowing he’ll get it right the first time. 6 out of 5 stars. More
by Captain Kirk
Employees Worked With
Jay Jank
