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Round Rock Nissan

Round Rock, TX

4.6
777 Reviews

3050 Interstate 35

Round Rock, TX

78681

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Showing 777 reviews

September 28, 2024

Service advisor was very nice and helpful and I even got a ride home while my car was being serviced More

by Kwhitegal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paske?
Oct 02, 2024 -

Round Rock Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2024

Various services including oil change, had to go to discount tires so they could make sure my tires had right psi since the tire service light was on. Two of my tires were low, something dealer should More

by colmedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Griffin
Dec 13, 2024 -

Round Rock Nissan responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to us if you need anything in the meantime.

September 27, 2024

The advisor is good Erick Paske, he's accomodating and easy to approach.. he always help the costumer like me.. More

by Sito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERICK PASKE
Oct 02, 2024 -

Round Rock Nissan responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 27, 2024

My service advisor, Eric Paske, took excellent care of me by managing my expectations, keeping me up- to-date on my vehicle’s status, and making my first experience with Round Rock Nissan a very pleasant one More

by caseygsmith32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paske in Service Dept.
Sep 30, 2024 -

Round Rock Nissan responded

Hi, we're happy you found our staff Eric to be so supportive during your experience here at Round Rock Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2024

Service department was awesome today. Check in was easy, attitudes were positive, and all work was performed on time and, believe it or not, under estimate. More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Sager
Sep 28, 2024 -

Round Rock Nissan responded

Hi Dennis, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 22, 2024

Great service, Rafael was very helpful explaining what my car needed. Location is very convenient and clean. More

by Pametx2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Ramos Sotelo
Sep 28, 2024 -

Round Rock Nissan responded

Hi, we're happy to hear you had such a positive experience with Rafael! We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2024

Stranded on way home from San Antonio to Nashville. Eric was unbelievably helpful and made sure we were well taken care of. They fixed our 2015 Nissan Murano the next day and we were on our way home to More

by Spinbudq98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paske
Sep 27, 2024 -

Round Rock Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Round Rock Nissan! Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2024

Service Department was very professional and courteous. Highly Recommend... They got me back on the road More

by Carebearandcubs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik Filipek, Craig Sager, Lynne Thurmond, Thomas Vasquez
Sep 27, 2024 -

Round Rock Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

September 18, 2024

Round Rock Nissan has been taking Great Care of our 3 Nissan's since 1996! Lynne Thurmond (Service), Mike Morrison (Parts), Eric Paske (Service), Jim Price (Sales), and Jerry A (Tech for my 350Z). Th More

by jrayburn01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Paske, Lynne Thurmond, Mike Morrison, Jerry A., Jim Price, Wayne, Jim Price
Sep 21, 2024 -

Round Rock Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Round Rock Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2024

No option walkthrough, no explanation of warranty, The sales team said the loaner car I used until they got the kicks in the correct color was equiped exactly like the one I would receive . Kicks I receiv More

by hansonzipad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ali Al-Sinjari
Sep 21, 2024 -

Round Rock Nissan responded

hansonzipad, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent sales experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Thomas Ming General Manager tming@roundrocknissan.com

Sep 24, 2024 -

hansonzipad responded

Responded privately, no response . Feel like a "will respond to you issues" is merely for show. Nothing resolved .

Oct 07, 2024 -

hansonzipad responded

Have not heard anything from you on this issue. Would like to find a resolution but I think this is just smoke and mirrors

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