Round Rock Nissan

Booked 30k service. They didn’t explain if they did the tire rotation and missed replacing the keyfob battery which was needing replaced. and was supposed to be replaced They didn’t explain if they did the tire rotation and missed replacing the keyfob battery which was needing replaced. and was supposed to be replaced as part of the 30k service More

Wayne was my advisor and i am absolutely ecstatic with the customer service he provided. We had a lot of hold ups from our warranty end but i was kept in the loop the whole way. I yope we never need to co the customer service he provided. We had a lot of hold ups from our warranty end but i was kept in the loop the whole way. I yope we never need to come back as the worl they did should give my car a new lease on life but if we do i will be more than happy to work with this entire team again. Thank you for your patience with me and for getting my transmission put in for a quick turn around. More

Service advisor took time to go over repairs needed and was easy to communicate with during the repair process. The service technician sent a video showing the needed repairs and explained each item that was easy to communicate with during the repair process. The service technician sent a video showing the needed repairs and explained each item that needed fixed. Everyone was knowledgeable and answered all questions and concerns. Overall, excellent service experience! More

I always feel like I’m getting the best and honest service for my car at Round Rock Nissan. service for my car at Round Rock Nissan. More

Easy to schedule appointment, it did take longer than expected. But coffee is good, staff friendly & customers were delightful. Freddie explained process well, gave good answers to my questions. Thank yo expected. But coffee is good, staff friendly & customers were delightful. Freddie explained process well, gave good answers to my questions. Thank you again, I love my car & I thank Brandon for helping us buy it. More

Good customer service and quality service and they did a fantastic job. The turnaround time was excellent fantastic job. The turnaround time was excellent More

Service the moment you drive in. Knowledgeable and Professional interaction. Comfortable area to wait while having service rendered. Longer than quoted time for service to be comple Knowledgeable and Professional interaction. Comfortable area to wait while having service rendered. Longer than quoted time for service to be completed. Could have been due to the weekend. More

Sean was very nice to work with. He took good care of me and my service on my vehicle. He took good care of me and my service on my vehicle. More

The ac part I needed that was covered by warranty was on back order with no eta.The people that helped me get it Mr.Noe and Miss.Cheryl were amazing.I know if I need something I can count on them! back order with no eta.The people that helped me get it Mr.Noe and Miss.Cheryl were amazing.I know if I need something I can count on them! More

Worst experience ever, will never return to this location. From start to finish it was a horrible experience with the service manager who didn't care about my car problems, never contacted me throug location. From start to finish it was a horrible experience with the service manager who didn't care about my car problems, never contacted me throughout the day about my vehicle until 15 minutes until close where it was impossible to get my car. Work was not completed as I paid for and additional items were recommended that were not needed. Our service manager was so arrogant and condescending when he spoke as if we were a problem not a customer. They have lost our business. More